Oyrosy (oyrosy.com) has a 3.1 out of 5 rating on OK.one, based on 493 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 98% of negative reviews; 388 of them were added in the last 12 months. Last updated 2026-10-24.
For all the other ladies who gave this company a ONE Star rating. I agree with everything that they mentioned about the product and the return policy procedures.
Reply from Oyrosy2026-01-12
Hi, Cyndi. We’re sorry to hear you had issues with our product and return policy.
We tried checking your order with your review ID but couldn’t find any details, and we didn’t see specific problems mentioned in your review either. Could you please send us an email at [[email protected]] with your order info and a clear description of your concern? We’ll sort it out for you right away.
Thanks for your cooperation!
Oyrosy Team
Updated Review!!... After attempting 6+ orders with this company I've had enough! DO NOT ORDER FROM THESE PEOPLE! There website and merchandise is a 100% scam. They have ripped me off of TWO items at this point totaling over $100 by not reinbursing me for items they did nit have or sending the wrong items that they wouldnt take back... While some of their clothing (of what I could actually get) is very nice, here's the problem, and the scam...
90% of what they have posted or listed for sale ISN'T AVAILABLE! It would seem what they do is post all these wonderful designs to lure people in but DON'T ACTUAL HAVE THE ITEMS! When you purchase something and it doesn't show up for over a month, you contact them and they'll tell you "sorry this item is out of stock and unavailable " OR "this item will take 20+ days for manufacturing time". Then they direct you to at "Ships in 24hrs or less" listing of mostly undesirable items. Trying to find a replacement item is near impossible bc NOTHING IS ACTUALLY AVAILABLE! The other issue is, if and when you find SOMETHING to replace the out of stock item, they don't update your purchase history. You dont know what was replaced with what, so your purchase inventory is just lost. Then you're stuck with your investment, they don't want to refund you, try and give you 30% off your next purchase but it's the same runaround. You pick something else out... UNAVAILABLE! AGAIN! I've been shipped multiple pieces I never ordered and charged for it. I feel like I've been pretty accommodating and bendable to meet these people half way just to get SOMETHING that I ordered and actually wanted. Instead I'm just getting shipped stuff I don't want or didn't order to begin with. DO YOURSELF A FAVOR AND SKIP THIS COMPANY 100%. I know some of the pieces they have listed seem new and exciting from the regular fashion out there right now but THEY DONT ACTUALLY HAVE IT AVAILABLE FOR SALE. FRUSTRATING, IM ANGRY AT THIS POINT, IVE WASTED TOO MUCH $$ ON STUFF I NEVER WANTED, AND THEY'RE DEVIANT IN THERR SELLING PRACTICES.
(Original Review) BIG pluses and minuses for this company. Starting with the good... I LOVE, LOOOVE every item I've ever purchased from them. The styles are fantastic and hard to find anywhere else. The quality of the pieces are exceptional, everything is very well made with good fabrics. Every single piece I have in my wardrobe is a tiny treasure to me. The down side... EVERY purchase I've made with them has had to be redone b/c they do not carry many of the item in stock. More than 80% of the items I've picked out and purchased are just NOT AVAILABLE. I have to place my order, contact them, find out what in my order is or is not available, and they'll tell me, "sorry, this item is not in fabrication", OR "that it's currently being manufactured and shipping time will be 20+ days". This even includes all the "NEW" seasonal designs they post... NOT AVAILABLE. I've asked them countless times to mark items as PRE-ORDER if they don't actually have the item. So shopping with them can be incredibly frustrating. However, their customer service is incredibly helpful in finding you replacement items and trying to work with you and help you. It's at least redeeming. But if you need an outfit from this place #1 Don't have your heart set on one particular piece, itll likely be broken. #2 Don't plan on getting your item until into the next season, so.... plan ahead. I'd say more than half the items I've ordered didn't arrive until the weather had changed. It's very frustrating. For the items that did work out for me, happy little gold mines. They do have a list of items that are "Ships in 24 hrs" Which means they ARE in stock and ready to go, but the selection is BLAAA... I won't lie. I keep telling myself I'll never shop with them again b/c of the issues, but they always redeem themselves with their excellent customer service, and I simply can't find original styles like this anywhere else, so. Tough choices as a fashion consumer. Lol
Reply from Oyrosy2026-01-12
Thank you sincerely for taking the time to share your detailed feedback.
We're thrilled to hear how much you love our styles and quality — that truly means a lot to us! At the same time, we deeply regret the frustration caused by item availability and delays. Your suggestions about clearer pre-order labeling are valuable, and we've shared them with our team for improvement.
We're grateful for your continued support despite the challenges, and we’ll keep striving to improve your experience.
I used the CHAT on the MyOrders page of OYROSY and Yolo responded quickly and answered all of my questions and explained that my orders would be adjusted for the Out-Of- Stock items and sending a new size for one item that did not meet the measurement chart. Yolo was great to CHAT with and the clothes I have received from Oyrosy have been a very good quality. Thank you, Patty
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Had to exchange a jumpsuit that I just couldn’t pull off the look. It was gorgeous, just not for me.
Support and customer service were quick to respond and easily expedited my exchange. Effortless
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Fist, I love the look, feel and quality of the clothes I've received from Oyrosy. But what I love and appreciate the most is the support I received from their Customer Service team. They worked with me for several weeks to resolve an issue I had with an order and did everything they could to ensure my issue was satisfactorily resolved. Not many online stores do this anymore so I truly appreciate all of their efforts. They were always professional and courteous and always followed up to make sure that I was satisfied. This was my first time ordering from them but I plan to do so again if the quality remains faithful.
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I did have a successful conclusion with the company eventually over an article that I was not satisfied with.
I appreciate their cooperation.
Reply from Oyrosy2026-01-09
Hi, Roberta. We’re so sorry about the trouble the defective product and our return policy have caused you. We totally understand your frustration.
We’ve processed a full refund for your order already, and you can check your account later.
Would you mind editing your review if you’re satisfied with our solution? Your kindness would mean a lot to our small business.
Thanks so much!
Oyrosy Team
Before ordering from Oyrosy, I was a little nervous because I didn’t see many strong reviews about returns or exchanges. However, the outfits were so cute that I decided to place an order anyway. I ordered a denim jumpsuit, but it was too big. I reached out to customer service, and they immediately sent me the exchange I requested. After receiving the exchange, I contacted them again with a follow-up request, and they were more than happy to help. Overall, the customer service experience was great, and I would definitely shop here again—especially now that I know what size to order.
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Oyrosy customer service went over and above to be sure I was satisfied. They took time to communicate with me on exactly what my needs were. They read and responded to my emails during the Christmas holidays. They told me my first item could be given to a family member or friend rather than returned! I will definitely shop with them again and I recommend them to you! Oxyrosy was empathetic to my needs and was willing to do what it takes for customer satisfaction.
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
What great customer service!!!! They reached out to me with a concern to make sure my needs were taken care of. So pleased with my purchase and the care from this company!!!
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I got my dress and it came faster then I though, and the size was correct! But bc I didn't trust the size list at the beginning,( which i should, have ) I order smaller size.
the process of exchange went smooth ! I couldn't have asked for a better service.
would use you again. thx.
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
well I had good experience w the company very professional thank you for your service
well I had good experience w the company very professional willing to help me in anything thank you for all your help
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Great products, I have at least 5 of their jumpsuits and I love them all. I recently ordered something that was too small and the customer service was on point. They have really stepped up their custom service game in the past year. I definitely recommend this company.
Reply from Oyrosy2026-01-12
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I ordered a knit dress from Oyrosy (which looked nothing like the advertised dress) notify the company that the dress did not fit. Offered me a partial discount refund, which I requested to return with a full refund. This is the response I received.
When processing the return, please choose the logistics channel that includes taxes, customs clearance fees and other related charges. It is recommended that you confirm these details with logistics provider when returning the item, so that the return can be successfully delivered.
After the returned goods are sent out please inform us the logistics tracking number so that we can follow up and handle the matter promptly. We will process your refund within 48 hours after receiving and inspecting the goods. Thank you for your patience!(End of return direction)
When going to the postal service to return the item, I was informed that this would cost me approximately $200 (more than the dress cost) to send to the address to send: Recipient: Zhou Qicong
Postal code 511442
Contact number 17675744662
Address: No.14, Xincun Street, Caotang Village, Nancy Town, Panyu District, Guangzhou
This is one of the biggest scams, I’ve ever experienced and I have ordered and had to return item from much reputable companies with no problem and better quality.
I’m very disappointed and will contact my financial institution to report my complaint.
Be very very careful when ordering from this company Oyrosy.
Reply from Oyrosy2026-01-08
Hi, Mary. We’re so sorry the item didn’t fit you well and that you weren’t happy with our return policy.
Just to let you know—we’ve already issued a full refund for your order, and it should be with you soon.
We truly regret the hassle this has caused you. If you’re satisfied with how we’ve resolved this, we’d be really grateful if you could think about revising your review.
Thanks for your understanding!
Oyrosy Team
Beautiful products received I love them, fast delivery and excellent Customer Service.
Kind regards
Carolyn
Reply from Oyrosy2026-01-09
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Very pleased overall with transaction and customer service. They were very responsive to size issue (not their fault I think), and more than made it right for me. Timely and appropriate responses were received. Dress is high quality, arrived in good time. New larger size dress is shipped. Looking forward to wearing it. I would definitely buy from them again. I have them bookmarked to watch for new fashions available.
Reply from Oyrosy2026-01-09
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Still have not received a refund that I requested in October.
Reply from Oyrosy2026-01-07
Hi, Angela. We noticed your review regarding the refund issue and wanted to reach out right away! We’ve double-checked our records, and a full refund was actually sent to your payment account —the transaction was successful on our end.
Sometimes banks take a few days to process refunds, so it might just be a little delay on their side. Could you please check with your bank first?
If everything checks out and you find the refund has arrived, would you mind editing your review? It would help us a ton, and we’d be super grateful for your understanding!
Let us know if you need any more help. Thanks!
Oyrosy Team
Great customer service! An item I ordered was not as I had expected and they made it right almost immediately.
Reply from Oyrosy2026-01-07
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Very enterprising company when it comes to keeping the clients happy. I am happy with their products
Reply from Oyrosy2026-01-08
Thank you for your kind recognition of Oyrosy.
Your trust and support from the very beginning of our communication to delivery mean a lot to us.
We will continue to work hard to provide you with an even better experience in the future.
Thanks again!
I ordered two items that don't fit me; they are in small sizes. They would not let me return, nor send me a return, nor refund my money
They said that I will get only 20%
What kind of company is this? It is a scam. Don't order anything, you will be stuck like me.
Reply from Oyrosy2026-01-06
Hi. We are truly sorry to hear that the two pieces of clothing you received do not fit due to incorrect sizing. We totally understand your frustration, and we take full responsibility for this issue.
To make it right for you, we’d like to offer our sincere solutions: we are ready to resend the two items in your correct sizes completely free of charge. Alternatively, if you have other preferences, please feel free to let us know and we will try our best to accommodate your needs.
However, we currently cannot locate your order details as no name, email address or order number was provided in your review. Could you please kindly contact us via our official email [[email protected]] at your earliest convenience with the relevant order information?
We highly value your feedback and are committed to resolving this matter for you promptly. Thank you for your understanding and patience.
Oyrosy Team
Purchased the Pink Stand Up Color jacket and it was so beautiful! The material was high-end and very classy. The only problem was it was tight in the chest. I contacted the return dept and was given top rated service.
Reply from Oyrosy2026-01-07
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
