DO NOT TRUST SCAM SITE
Ordered x2 costumes. Only one arrived low quality and the second order was never dispatched.
About Pajamasbuy
Data updated- Website
- pajamasbuy.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 0% (0/199)
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Is Pajamasbuy legit?
Pajamasbuy (pajamasbuy.com) has a 1.3 out of 5 rating on OK.one, based on 217 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-10-25.
What people say
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. There website shows a US address but it is really Chinese garbage. They take a month to ship and their products are garbage. Then when you try to get a refund based on THEIR refund policy, they ignore you. STAY AWAY, YOUVE BEEN WARNED!
Ordered a kids manga costume
Ordered a kids manga costume. Charged and never arrived. Emails back and forth confirm this company is fraudulent. Do not order!
DO NOT ORDER FROM HERE!!!
As all the other reviews state… ordered a Halloween costume early October, was promised prior to Halloween. After discussion with the team they instructed me that it was not garunteed to come in time like the website advertised. I requested a refund to which they accepted. 3 months on and have not recieved a refund, have been back and forth emailing for months and nothing. Now reading all other reviews, realising it’s a pattern and I’m likely not to receive my refund. What a waste of $300…
Beware of these crooks
Beware of these crooks, Chinese crooks and thieves. Ordered a Halloween item, paid extra express shipping to guarantee delivery by Halloween. Here it is December and still no item nor a refund. Been told multiple times I would get a credit, Nothing.. Chinese junk and crooks, I hope Trump puts a tariff on their ass...
Junk. Run Around. No promised refund after 2 months
Junk product absolutely NOTHING as advertised/pictured. Two months getting the run around as I’ve followed every instruction and still no refund.
Wow never ever use this company
Wow never ever use this company! Placed an order with 4-6 days delivery. They didn't even dispatch the item after 10 days so I requested a refund. They then tell me my order was being made bespoke (no idea of this beforehand) and so I would only be able to receive 50% of the item cost as a refund. That is a joke in itself but then the kicker is that they didn't even refund me the 50%! They ignore all my emails completely and I'm just now out of pocket for the whole order. Do yourselves a favour and don't remotely take the risk of ordering from this site. I cannot comment on the quality as I never received anything. My mistake was not checking trustpilot before ordering!
Fraudulent company.
Fraudulent company. Like so many others here, I should have read reviews before buying. I paid $29 for expedited shipping with a "100% guarantee" that a costume would arrive before Halloween. It arrived days later than promised, after the holiday, making it useless. Company response is that I should have know their shipping schedule would make their own promise impossible (with an obnoxious smiley face emoji at the end of the message).
Nothing like what I ordered
Nothing like what I ordered! Terrible quality, unwearable and total waste of money! Refused to refund! Don’t buy from here!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Dreadful service. Misleading images and info about the item bought and no conversation seemingly possible since requesting a return form on those grounds. A scam.
AVOID!!
I wish I read the reviews before purchasing! Outfit arrived 5 days after Halloween. Just want to send the item back as I have no requirement for it and I have had no response! Thankfully my bank have been amazing and refunded me the full amount while they investigate this shoddy business! They have even shut their website down. Avoid at all costs!!! How they can get away with this is beyond me!
Avoid at all costs
Avoid at all costs, will take your money but won’t deliver. Paid extra for quick delivery as stated it was coming from UK but are China based. Complete scam
It’s a complete scam
It’s a complete scam - you will never receive the item you ordered or a refund. They’ll reply to your email stating that they will give you a refund but you’ll never see it.
If I could give 0 stars I would
If I could give 0 stars I would. I paid $30 for express shipping and to be here by Halloween. It didn't get shipped until the 30th. 17 business days after I ordered. Requested a refund. Was told no due to shipping policy and now the website no longer exist. $110 gone.
Scam!
Scam! The costume I got was weirdly different sizes (some pieces too big, some too small, very cheap quality although it cost £65. I asked for a refund and they said I would have to pay for it myself (to China) and that “if you want to return it to us, it will waste you too much time and money.” They said if I kept it they would refund 5%. Also arrived late - 9 working days (so two weeks) when it was supposed to be 4-6.
Paid express delivery
Paid express delivery, didn’t come at the time stated. Emailed customer service and received a reply stating that their processing time is on top of the delivery time. Absolute rubbish company!!!
This company is horrible
This company is horrible. Do not buy from them! Their product are cheap and over priced. Took longer than the expected then the delivery date now they won’t refund me.
*******SCAM*******
*******SCAM******* Placed order and paid for “express shipping 4-6 business days”, After two weeks I wrote asking for a refund and this is the response I received; “ Dear customer, Thank you for the reply According to our return policy, For Order cancellation after 24 hours ,and the order states shows “Unfulfilled”, exceed the processing time,we will refund you 70% of the total price. Do you still want to cancel the order? as the seller, we do hope you will keep the order, if you insist, we are sorry that we just refund you 70% of the total price. I appreciate your understanding Best Regards : ) “
They don’t follow their return policy AT ALL
Such a scam, horrible horrible people too. The colours of the costume I received did not match what they showed on their website. Their return policy states that if the reason for wanting to return is THEIR fault they accept the return and refund 80% of the return shipping fee also. Emailed them showing them images and would not even accept a refund at all, said they would only return 5% of the costume’s cost and that I can keep it. Said that returning would “waste too much of your time and money” and kept pulling excuses. Also the size was too small and didn’t match their size chart which is another reason on their return policy that is allowed and they fully refund for but once again said they cannot give me a refund? I just ended up accepting their offer of 80% of the costume to be refunded and asked for shipping details and they have not gotten back to me at all, completely ignoring my email. The worst online shopping experience I’ve ever had, they’re so so dodgy and the fact they can’t even follow their own return policy is insane.
Terrible
Terrible. Promised delivery before a certain date and the item didn’t arrive on time. To make matters worse the customer service people claimed they were not responsible for their delivery guarantee. Ridiculous waste of energy.
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