All the reception staff go above and…
All the reception staff go above and beyond to help you the medical staff amazing just a brilliant practice so happy to be with them
Patients Animahealth (patients.animahealth.com) has a 4.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
All the reception staff go above and beyond to help you the medical staff amazing just a brilliant practice so happy to be with them
The E consult is great and efficient much better than hanging on the phone like the old days treatment is much faster now
Having the Anima service for me was very useful as it saved me time and allowed me to sort my enquiry out over the phone with a GP. Dr McMahon was very kind and efficient
This Anima thing does the job but I was much happier using eConsult. Anima imposes a time limit, unhelpful if you get interrupted, and does not attach a pdf of your response like eConsult would.
Shortly after submitting my concern on Anima, I was contacted by Hayley - care navigator/ receptionist - who was kind, understanding and responsive.
Quick response
This seems to be an efficient and effective method of contacting my GP and receiving the most beneficial response, enabling staff to offer a prompt response
I had an excellent experience. The doctors are outstanding, professional, and very understanding. They took the time to listen to my concerns and made me feel comfortable throughout my appointment. Communication was very fast, and I received appointments, tests, and the appropriate treatment without unnecessary delays. The clinic is also beautiful, clean, quiet, and not overcrowded, which made the whole experience even more pleasant. This has been one of the best medical teams I have come across so far. I highly recommend them.
I have great faith in Animahealth. It’s so easy and I can describe all that is concerning me. Today’s request was responded to in approximately 10 mins. I can not fault this service. The response I get from the staff is always positive and polite and professional. Thank you JB . Well done Island City Practice.
It is such a time saver. I ask a question and get an answer in minutes. No waiting on the phone at a particular time, I don’t need to drive to speak to a receptionist. If I need an appointment it gets made for me quickly. It’s brilliant.
Efficient, no fuss
Given a quick reply. However had to message to get my results
Immediate response! Amazing! seems to have upgraded since last time I last used it, this was my 3rd time, gave up the last 2 times! Has a lot of unnecessary questions but suppose they apply to others.Must be really hard for people with no experience of computers! Now doesn’t seem to shut down at 8:10am when appointments are full
I made a last-minute response for a prescription request and the surgery could not be more helpful. They responded very promptly and enabled me to gain access to my medication.
I had to answer too many questions for a simple yes/ no answer
Service very good response excellent staff well mannered helpful and very understanding
102 reviews matching