Pawp (pawp.com) has a 4.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I can’t believe I get to talk to real Vet. It’s amazing and it’s free and they gave me options for financial, which is important to me because I’m disabled and I’m on a fixed budget but I love my dog. Thank you so much PAWP
Reply from Pawp2026-07-22
Real vets, real options, and a team that actually gets it. That combination matters, and knowing it made a difference for you and your pup genuinely makes what we do feel worthwhile. Your dog is lucky to have someone who loves them this much.
Friendly knowledgeable, vet. Very easy process and very affordable.
Reply from Pawp2026-07-22
Easy, affordable, and genuinely helpful. That's the goal every single time, and it's great to know it landed that way for you. We're glad you had such a smooth visit!
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amy · 1 review · Experienced 2026-07-22 ·
★★★★★
They will truly find any excuse to deny…
They will truly find any excuse to deny an emergency protection claim. I read all the reviews and forum posts and followed all the instructions extremely carefully and they still denied my claim. What a waste.
Reply from Pawp2026-07-22
That's genuinely frustrating to read, and we're sorry the claim didn't go the way you expected after putting in so much effort. We'd really like to look into what happened. Please reach out to [email protected] so we can dig into the details and make sure everything was reviewed properly.
I have used Pawp a few times every year unfortunately as I have 3 dogs that love to get into things (broken nail, limping, skin rashes, etc) and every time Pawp vets have been super supportive and responsive with helping alleviate some of the worry and concerns we have and guiding us the right direction. I recently did the prescription visit for the first time for one of my dogs and they did a great thorough assessment (as much as they could virtually), asked a lot of great questions to really rule anything major out and gave great recommendations and prescription meds to support my dog’s health. I’ve had Pawp for about 3-4 years now and I’m so happy with it. I am blessed I haven’t had to use my emergency funds yet but I know that if I need to, Pawp will be responsive and proactive with helping me get the right support I need. Thank you!
Reply from Pawp2026-07-22
Three dogs who love adventure means Pawp gets a real workout, and we love being part of your crew's care routine. That prescription visit is a newer experience for a lot of members, so hearing the assessment felt thorough and the questions actually helped rule things out matters to us. Four years and counting, with three curious pups. That's exactly what we're here for.
This is an awesome service to have when your fur babies get into something and you're not sure if it's toxic. Thank you Dr. Samantha!
Reply from Pawp2026-07-21
Dr. Samantha will be so glad to hear this. Knowing your fur babies are in good hands during those scary "did they just eat that?!" moments is exactly what we're here for.
I had an excellent online appointment with a veterinarian through Pawp. The vet took the time to listen to all of my concerns and addressed each one thoroughly. I was given clear recommendations and several treatment options, which made me feel informed and involved in deciding the best plan for my pet. I never felt rushed, and I truly felt heard throughout the appointment. It was a very positive experience, and I highly recommend Pawp for anyone looking for convenient, compassionate veterinary care.
Reply from Pawp2026-07-22
Appointments like this one are exactly what we set out to create. Having the space to ask questions, weigh options, and feel genuinely heard makes such a difference, and it sounds like that's precisely what happened. We're grateful you shared this, and even more grateful your pet is in caring hands.
This is amazing. I had a concern about my dog and got onto the app with a real person, not an AI thing and was able to get real answers! They showed compassion and concern. The follow up is amazing as well. ⭐️⭐️⭐️⭐️⭐️ for them!!!
Reply from Pawp2026-07-22
Real answers from real people, exactly when you needed them. That's what we aim for, and knowing it came through for you and your pup makes this review genuinely meaningful to read. The compassion you felt from the team is something they bring every single day, and the follow-up matters just as much to us as that first conversation.
The wait time was very short. The provider was patient, asked a lot of questions and provided suggestions and solutions.
Reply from Pawp2026-07-22
Short wait, a patient provider, thoughtful questions, real solutions. That's the kind of visit that actually helps. Glad it came together that way for you and your pet.
Dr. Marianne was very helpful in diagnosing a skin condition for my cat. She also recommended products I could use as treatment for my cat. I will sleep better tonight knowing this information.
Reply from Pawp2026-07-20
Sleeping better tonight, that's exactly what we're here for. Dr. Marianne clearly brought the right mix of knowledge and care to sort out what was going on with your cat's skin. Knowing you left with a real plan, not just reassurance, makes this the kind of note we genuinely love to receive.
W
Warren · 60 reviews · Experienced 2026-07-17 ·
★★★★★
Abysmal customer service at Pawp
My requests for a manager to call me back (by phone), after being subject to a dysfunctional exchange of email with Pawp, in which I was repeatedly asked to state how Pawp can assist me, when I repeatedly stated what assistance I needed, were outright denied. No manager called me back. I guess these managers are nameless, faceless, speechless, and spineless.
I went so far as to email the CEO and co-founder of Pawp, Marc Atiyeh, NO REPLY.
It’s pretty easy to figure out the culture and customer culture at Pawp. It is abysmal.
Reply from Pawp2026-07-20
We're sorry to see this reflected in a review, and we take feedback like this seriously. Every request that reaches our team is meant to be addressed within one business day, without exception, so if something has genuinely gone unresolved, that matters to us. Please reach out directly to [email protected] with the details, and we'll look into what happened and make sure it gets sorted out properly.
The direct impact on my pets care was useful and reassuring and it was done through text and pictures which help save time.
Reply from Pawp2026-07-20
Knowing your pet is getting real guidance without the back and forth of a phone call or waiting room? That's exactly what we built this for. Glad the text and photo format worked so well for you both.
The provider that I worked with was extremely knowledgeable and was able to thoroughly triage my dog and help settle some of my fears while coming up with a plan of action to get her feeling better. I would recommend the service to everyone
Reply from Pawp2026-07-20
Knowing your dog is in good hands makes all the difference, and it sounds like that's exactly what happened here. Our medical team loves getting to dig into what's going on and walk pet owners through a clear path forward. So glad she's on the mend, and that we could take some of that worry off your plate.
