Peak Footwear (peak-footwear.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
What people say
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Tara Mason · 1 review · Experienced 2026-06-25 ·
★★★★★
Outstanding Customer Service
My first order with Peak was delivered promptly, in a matter of days, with no issues. Though my second order, seemed to have been "Lost" in Transit". After a nearly 2 week wait, I reached out to the support team, and was assisted by Edward. He could not have been more helpful! We had several conversations, via email, and he was very cordial, and professional, and was able to track down my order, and expedite its arrival. My feet are happy, and so am I! Thanks Edward
Reply from Peak Footwear2026-06-27
Hi Tara,
Thank you so much for sharing your experience with us! We’re glad to hear your first order arrived smoothly, and while we’re sorry there was a delay with your second order, we’re thrilled that Edward was able to step in and provide the support you needed. It’s wonderful to know he was able to assist you professionally, track down your order, and help get it to you as quickly as possible. We’ll be sure to share your kind words with Edward. Most importantly, we’re so happy to hear that your feet are happy too!
Thank you for your continued support and trust in Peak Footwear!
Warm regards,
The Peak Footwear Team
"Edward" reponded to my email inquiry quickly and provided me with the information that I requested.
Reply from Peak Footwear2026-06-27
Hi Terri,
Thank you for your kind feedback! We’re so glad to hear that Edward was able to respond quickly and provide you with the information you needed. Delivering prompt and helpful customer support is something we truly value, and we’ll be sure to share your appreciation with Edward.
Thank you for your support and for choosing Peak Footwear!
Warm regards,
The Peak Footwear Team
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Lori · 1 review · Experienced 2026-06-25 ·
★★★★★
Customer Service gets 5 Stars!
I mistakenly ordered the wrong size. I quickly contacted customer service to see if they could catch my order and correct the size before it shipped. Edward from customer service was fantastic! He managed to find the order and correct it in time; now I'm anxiously awaiting my Lorax Pro barefoot shoes. Thanks, Edward - you are what customer service is all about!
Reply from Peak Footwear2026-06-27
Hi Lori,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Edward was able to quickly step in and help correct your order before it shipped. Providing fast, attentive, and reliable customer service is something we truly value, and we’re so glad Edward was able to make the process smooth for you. We’ll be sure to share your wonderful feedback with him.
We hope you love your new Lorax Pro Barefoot shoes once they arrive, and thank you for choosing Peak Footwear!
Warm regards,
The Peak Footwear Team
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Mich Best · 1 review · Experienced 2026-06-24 ·
★★★★★
Return policy is send back to China - seriously?
I didn’t like the fit & the cost for returning the purchase to China is NOT worth it! Don’t buy them unless you are sure of the fit!!!
Reply from Peak Footwear2026-06-26
Hi Mich,
Thank you for taking the time to share your honest feedback. We’re sorry to hear that the fit did not meet your expectations and that the return shipping process left you feeling frustrated.
We understand how disappointing it can be when a product isn’t the right fit, and we appreciate you sharing your experience regarding return costs as this kind of feedback helps us better understand where improvements are needed in both our customer experience and overall service process.
We truly value your feedback and thank you for giving our products a try.
Warm regards,
The Peak Footwear Team
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Jeff Byrne · 4 reviews · Experienced 2026-06-24 ·
★★★★★
They are easy to put on and off
They are easy to put on and off. They are so comfortable. My feet feel great in them. They are great shoes, I love them.
Reply from Peak Footwear2026-06-25
Hi Jeff,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re finding your shoes easy to put on and take off, while also enjoying the comfort they provide. It’s especially great to know that your feet feel so good wearing them.
We truly appreciate your support and are so happy to hear that you love your shoes. Thank you for choosing Peak Footwear!
Warm regards,
The Peak Footwear Team
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Irma Hines · 4 reviews · Experienced 2026-05-30 ·
★★★★★
They are miracle for my feet
They are miracle for my feet. I've ordered 8 pairs love the shoes
I have one issue the shoes are great but I wear a 39 I've ordered two different sets and they feel like 38 and I don't understand the ones I've ordered are 39 that's been my problem with the 39s fitting tight which they shouldn't. Otherwise I enjoy the shoes.
Reply from Peak Footwear2026-06-23
Hi Irma,
Thank you so much for sharing your experience with us! We’re thrilled to hear that our shoes have made such a positive difference for your feet and that you’ve loved them enough to order 8 pairs — that truly means a lot to us.
We also appreciate you bringing the sizing inconsistency to our attention. We understand how frustrating it can be when the fit isn’t consistent, especially when ordering the same size. Feedback like yours is incredibly valuable, and we’ll be sure to share it with the appropriate team as we continue working to improve both fit consistency and overall customer experience.
Thank you again for your continued support and for being such a valued part of the Peak Footwear family!
Warm regards,
The Peak Footwear Team
When I first put them on, l leaned back a bit and felt my heels. They made me stand straighter which was a good surprise! When I’m walking in them, I don’t feel my small bunion or my arch because there is no pain at all. I really appreciate these shoes and I am so happy I got two pairs!
Reply from Peak Footwear2026-06-23
Hi Rosemary,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that from the moment you put your shoes on, you noticed such a positive difference in your posture and overall comfort. It’s especially rewarding to know that you’re able to walk comfortably without the discomfort you were experiencing before. We’re so happy that you decided to get two pairs and that they’re making such a meaningful difference for you.
Thank you for your support, and we hope you continue enjoying every comfortable step ahead!
Warm regards,
The Peak Footwear Team
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Dorothy Lane · 3 reviews · Experienced 2026-05-27 ·
★★★★★
not as advertised
ordered 5/27. received 6/12. no support, more like deck and beach shoes or slippers. definitely not city sidewalks. will not recommend buying.
Reply from Peak Footwear2026-06-25
Hi Dorothy,
Thank you for taking the time to share your honest feedback. We’re sorry to hear that your experience with both the delivery time and the product itself did not meet your expectations.
We understand your concerns regarding the level of support and overall feel of the shoes compared to what you were expecting for everyday outdoor use. We also appreciate you sharing your thoughts about delivery timing, as feedback like yours helps us better understand where we need to improve both our products and overall customer experience.
We truly value your feedback and appreciate you giving our products a try. Thank you for sharing your experience with us.
Warm regards,
The Peak Footwear Team
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Charlene Smith · 1 review · Experienced 2026-06-07 ·
★★★★★
Horrible Experience
I placed an order for 2 pairs of Lorax Pro Barefoot shoes in women's size 8/8.5. One pair was white/pink and the second black/white. I received 2 identical pairs of white/pink shoes in women's size 5. No where on their website or in placing my order was I made aware that these shoes would be sent from China and returning them would cost me postage back to place of shipment. The only customer response I get is the mailing address to return.
Reply from Peak Footwear2026-06-25
Hi Charlene,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you encountered with your order, especially receiving incorrect styles and sizes when that is clearly not what you purchased.
We understand how frustrating it must have been to experience confusion regarding shipping origin, return logistics, and the difficulty you’ve faced while trying to resolve the situation through customer support. This is certainly not the experience we want for our customers.
We sincerely appreciate you bringing these concerns to our attention. Feedback like yours is extremely valuable and helps us identify areas where we need to improve both our order fulfillment process and overall customer experience. We apologize for the frustration this situation has caused and thank you again for sharing your honest feedback.
Warm regards,
The Peak Footwear Team
Hi Diane,
Thank you for your kind feedback! We’re so glad to hear that you found our service thoughtful and conscientious. Providing a positive experience for our customers is always our priority, and we truly appreciate your support!
Warm regards,
The Peak Footwear Team
The customer service has been wonderful, and the product is great. The tracking for shipping is a bit delayed, but again nothing we can't deal with. We have already ordered the hiking shoes to try out.
Reply from Peak Footwear2026-06-25
Hi Jamie,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had a great experience with both our customer service team and our products. We also appreciate your understanding regarding the shipping tracking delays, and we’re grateful for your patience. It’s especially exciting to know that you’ve already ordered our hiking shoes to try next!
Thank you for your trust and support — we truly appreciate it and hope you enjoy your new pair just as much!
Warm regards,
The Peak Footwear Team
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John Kelly · 1 review · Experienced 2026-06-20 ·
★★★★★
Nikko was very responsive
Nikko was very responsive and put my mind at ease by correcting my order.
Reply from Peak Footwear2026-06-23
Hi John,
Thank you for your kind feedback! We’re so glad to hear that Nikko was able to respond quickly and help correct your order while giving you peace of mind throughout the process. Providing helpful and reliable customer support is very important to us, and we’ll be sure to share your appreciation with Nikko.
Thank you for your support — we truly appreciate it!
Warm regards,
The Peak Footwear Team
They are really comfortable and my toes have lots of room and I don't stumble wearing them. They are fantastic 😍
Reply from Peak Footwear2026-06-22
Hi Becky,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re finding your shoes so comfortable and that the extra room for your toes is making such a positive difference. It’s especially great to know you feel more stable and confident while wearing them.
We truly appreciate your support and are so happy you’re loving them! 😍
Warm regards,
The Peak Footwear Team
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Dennis Atkinson · 2 reviews · Experienced 2026-06-22 ·
★★★★★
I love the barefoot feeling with out…
I love the barefoot feeling with out the pain of walking on stuff
Reply from Peak Footwear2026-06-23
Hi Dennis,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the natural barefoot feeling while still staying comfortable and protected with every step. Knowing that our shoes are helping provide that balance of freedom and comfort means a lot to us.
We truly appreciate your support and hope you continue loving every step!
Warm regards,
The Peak Footwear Team
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Christian Schlaerth · 4 reviews · Experienced 2026-06-05 ·
★★★★★
The shoes are comfortable
The shoes are comfortable. Haven't run in then yet, but great for walking around.
Reply from Peak Footwear2026-06-23
Hi Christian,
Thank you for your feedback! We’re so glad to hear that you’re finding your shoes comfortable and enjoying them for everyday walking so far. We hope they continue to perform just as well once you take them out for a run.
We truly appreciate your support and thank you for choosing Peak Footwear!
Warm regards,
The Peak Footwear Team
I have been using this service for a few months now, and the performance has been completely flawless. The platform is extremely fast, easy to navigate, and works exactly as promised. I had a small question initially, but their customer support team resolved it within minutes. It is very hard to find this level of quality, reliability, and transparency nowadays. I highly recommend them to anyone looking for a truly dependable and professional experience!Isko use karne ke tips:
Reply from Peak Footwear2026-06-22
Hi Breeze,
Thank you so much for your incredible feedback! We’re thrilled to hear that your experience with us has been consistently smooth and reliable over the past few months. It’s wonderful to know that you’ve found our service fast, easy to use, and dependable, and that our customer support team was able to assist you quickly when needed.
Your kind words about our quality, reliability, and transparency truly mean a lot to us. Thank you for your trust, support, and recommendation — we sincerely appreciate it!
Warm regards,
The Peak Footwear Team
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Ed S · 1 review · Experienced 2026-06-08 ·
★★★★★
My wife loves hers
My wife loves hers. She has stopped complaining about her feet since wearing her shoes.😂 Best gift I could have got her.
Reply from Peak Footwear2026-06-20
Hi,
Thank you so much for sharing this with us! We absolutely love hearing that your wife is enjoying her shoes so much — and that they’ve helped keep the foot complaints away! 😂 It sounds like you picked the perfect gift, and we’re thrilled to know our shoes are making such a positive difference.
Thank you for your support, and we hope she continues enjoying every comfortable step!
Warm regards,
The Peak Footwear Team
I raised an issue with my order, and Edward responded and resolved it immediately!
Reply from Peak Footwear2026-06-20
Hi Jeffrey,
Thank you for your wonderful feedback! We’re so glad to hear that Edward was able to respond quickly and resolve your order issue right away. Providing prompt and dependable customer support is something we truly value, and we’ll be sure to share your kind words with Edward.
Thank you for your support — we greatly appreciate it!
Warm regards,
The Peak Footwear Team
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Theresa Carter · 1 review · Experienced 2026-06-19 ·
★★★★★
I had made a mistake on my order and…
I had made a mistake on my order and (Edward) got back to me with the adjusted order right away!
Reply from Peak Footwear2026-06-20
Hi Theresa,
Thank you for your kind feedback! We’re so glad to hear that Edward was able to quickly assist you and make the changes to your order right away. Providing fast and reliable customer support is very important to us, and we’ll be sure to share your appreciation with Edward.
Thank you for choosing Peak Footwear — we truly appreciate your support!
Warm regards,
The Peak Footwear Team
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Craig · 2 reviews · Experienced 2026-06-16 ·
★★★★★
The WORST, WHAT A SCAM
This is one of my worst experiences in life. These shoes are extremely uncomfortable. And they won't let me return them to an address in the US. They keep telling me I have to send back to an address in China. That will cost me 50 dollars to do so. Using an address in the states and the have several is only 29 bucks. They keep offering money of of my next purchase and there will not be a next purchase. These shoes are extremely uncomfortable poorly made, they are like glorified water shoes. What a scam. Even after responding to my feedback that I left on trust pilot this company has still not refunded me money. They preach the product is suppose to be great super comfortable and affordable. We'll it is not and im stuck with it and oit like 150 bucks. To ship back to China and they have addresses in the US they are only kidding and making it more impossible to retrieve my refund. They never state returns go back to China. What a 3rd world company.
Reply from Peak Footwear2026-06-19
Hi Craig,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with both the product and the return process has been so frustrating and did not meet your expectations.
We understand your concerns regarding comfort, product expectations, and the challenges you experienced with the return shipping process. We recognize how disappointing it can be when a product does not work out as hoped, especially when the return experience adds additional frustration.
Please know that we take customer feedback seriously, and comments like yours help us better identify areas where improvements are needed in both our products and customer service processes. We sincerely apologize that your experience left you feeling dissatisfied, and we appreciate you bringing these concerns to our attention.
Warm regards,
The Peak Footwear Team