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Hobbies & Crafts

Peggybuy

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270 reviews

4.3270 reviews
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About Peggybuy

Data updated
Website
peggybuy.com
Category
Hobbies & Crafts
Location
China
Status
Unclaimed
Last 12 months
67 reviews
Replies to negative
27% (11/41)
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[email protected]peggybuy.com

About this business

Peggybuy is a comprehensive website focusing on making DIY handicrafts, including Diamond Painting, Paint By Numbers, Cross Stitch and other. We formed the intention of utilizing the latest social network and big data technologies to forever improve the online shopping experience.

Written by the business, not verified by us.

Is Peggybuy legit?

Peggybuy (peggybuy.com) has a 4.3 out of 5 rating on OK.one, based on 270 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers love the fantastic product variety and mention that items arrive quickly in secure packaging without any damage. People frequently note that the canvases and diamond art kits are of wonderful quality and very easy to complete for everyone. Some people were dissatisfied with occasional issues involving missing diamond colors or incomplete parts in their delivered kits. Consumers also mentioned experiencing unexpected delays when waiting for the missing replacement pieces to finally arrive. Buyers explained that these frustrating setbacks made it difficult to finish gifts on time for special occasions.

Auto-generated from all reviews of this business. For reference only.

What people say

L
Leslee WeersUnited States · 2 reviews · Experienced 2026-03-19 ·

Incomplete product, refusal to refund, and unethical practices

This was one of the worst online shopping experiences I’ve had. I waited about a month to receive a diamond art kit, only for it to arrive missing several pieces. Customer service told me it would take another month just to receive replacements. After starting the project, I discovered even more pieces were missing, making it impossible to complete. This was supposed to be a gift, and due to their delays and incomplete product, it became useless. When I requested a refund for a clearly defective item, they refused. Instead, they said I would have to ship the product back to China at my own expense—something that would cost nearly as much as the item itself. Even more concerning, after I left a negative review, they offered me a 50% refund if I removed it. This kind of behavior is extremely unprofessional and raises serious concerns about their business practices. I strongly advise others to avoid this company. Based on my experience, you risk receiving an incomplete product and having no reasonable way to resolve it. Thank you for your response, but I want to clarify a few points. The issue was not just “2 missing diamonds.” Multiple pieces were missing from the kit, and additional items were discovered missing after I began working on it. This made the product unusable for its intended purpose as a gift. I was also informed that it would take a minimum of 3 weeks to receive the replacement pieces, on top of the month I had already waited for delivery. This delay made it impossible to complete the item in time. While you offered partial refunds, I requested a full refund because the product was incomplete and not as described. Requiring me to pay to ship the item back to China at my own expense is not a reasonable solution, especially when the item arrived defective. I also want to address your claim that my actions are “fraud and defamation.” This is simply not accurate. I have provided an honest account of my experience, which is supported by our communication and the condition of the product I received. I stand by my review so other customers can make informed decisions. Also, after posting this review, the company has continued to contact me offering a partial refund in exchange for removing my review. I have declined. I believe reviews should reflect honest customer experiences and not be influenced by incentives.

Reply from Peggybuy2026-04-01

Hello Customer, Really sorry for any inconvenience. First, you had already received your item, and we promised that we could reissue 2 missing diamonds to you soon. If you could not wait, we had told you we could refund 60% and still reissue the missing diamonds to you as show our gesture. But you still ask for full refund, it is unacceptable cause you had received your items, your all actions are nothing short of fraud and defamation. So hope we could negiate with each other better. Thank you for your understanding and patience. Best Regards, Customer Service

L
Leslee WeersUnited States · 2 reviews · Experienced 2026-03-18 ·

It took several weeks to receive my…

It took several weeks to receive my order and when I started I realized I was missing one of the diamond colors. They said it would take 4 weeks to receive the missing diamonds which is completely unacceptable since this is meant to be a gift. Then getting further in I noticed another color had only half of the diamonds I needed. At this point I just want a refund which they will not honor. This is no way to run a business. Who know what other problems I will run into. The customer service feels like I'm talking to AI rather than an actual person.

Reply from Peggybuy2026-03-26

Hello Customer, Really sorry for any inconvenience. You had already received your items and we would reissue the missing drills to you soon. If the product don't meet your expectations, we could refund you partially as compensation But full refund is unacceptable, hope you could understand, thank you~

G
GDAustralia · 1 review · Experienced 2026-03-01 ·

Thieves .parcel returned and now not responding to emails

I changed my address but the parcel was sent to my old address. It was returned to Peggybuy. I have written 3 times to find out the status and now to get a refund. They have ignored my emails and not responded and as such are thieves as I do not have the goods I bought nor have they given me a refund or communicated with me. Do not trust them or Ecoolbuy. Used to be honest but not anymore. Note. The package was returned by the courier company not me.

Reply from Peggybuy2026-03-02

Sorry for that we are out of office because of the Spring Festival holiday, may I ask could you please give us your E-mail? Maybe we didn't receive it from you, Please rest assured, we would resend your parcel or refund fully if your parcel was return. Thank you for your understanding and patience, have a nice day~

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