Excellent Products and Service
Parcel arrived much quicker than expected, products were beautiful and I even got a free kit! Will defo order from this company again.
About diyhometown.com
Data updated- Website
- www.diyhometown.com
- Category
- Hobbies & Crafts
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 100% (1/1)
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Is diyhometown.com legit?
diyhometown.com (www.diyhometown.com) has a 4.6 out of 5 rating on OK.one, based on 9 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 89% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
I recently placed an order through your…
I placed an order through ther website, but I have not yet received an order confirmation. I have tried to get hold of them by all means possible, but no response anywhere. Very bad behavior!
Reply from diyhometown.com2026-05-13
We are very sorry that you had a bad experience. Sometimes the order confirmation message goes to the junk email box.Would you please kindly check it again? According to the lastest tracking information, your parcel was delivered on April 25. If there are any more problems, please send a message to our customer service email: [email protected] and we will help you solve it. Thank you very much for your support.
Good quality
Good quality, fast delivery!
Excellent quality
I ordered a cross stitch from this company. They kept me informed on the delivery status throughout. The item was well packed and the quality of the goods are brilliant plus the pricing is good value. I had a small issue which I emailed them about and it was resolved very quickly. I would recommend this company.
Recurring customer
I've ordered from diyhometown several times and always get exactly what I order. The products are good quality and easy to work with, not to mention very priceworthy! Never had any issues with an order vefore and customer service is very accomodating.
Outstanding Customer Service
The customer service is second to none. The response time is excellent and go the extra mile to resolve any query. It’s really easy to just message the team and to get an actual person rather than a bot. Lead times for products are also reasonable, especially delivery to the UK. Will always buy from diyhometown.com.
They take care of their customers!
Three months ago, I bought a cross-stitch kit with a Mario Bros pattern. As I progressed with the embroidery, I realized that one of the thread colors was insufficient. I contacted the store to ask if they could send me more of that color, and to my surprise, they not only sent me the thread I needed but also included extra threads of all the colors in the pattern, just in case I faced the same issue with another color in the future. This speaks volumes about their amazing customer service. It’s a pleasure to shop from a store that truly cares about its customers and makes communication so easy and pleasant. From the bottom of my heart, I thank them and highly recommend everyone to buy from Diyhometown. I will definitely shop here again!
Awesome
I wasn't sure if it was a real site at first. especially since there were so many products to choose from. i ordered 4 and got one free and theyre amazing. they arrived within two weeks. theyre really good quality and the sets have everything you need. Even when you aren't good at embroidery, the explanation and tips are very clear. i will definitely order again. this site should be more popular
Cross stitch kit
Hi, First of all I am not fake review. 🤗 I bought really beautiful Cross stitch KIT. I received it yesterday. The product is really good and have a quality. For me it's just a hobby. I can't wait to start it. 🎉
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