PersonalHour Pilates US (personalhour.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Allen · 3 reviews · Experienced 2026-06-17 ·
★★★★★
The Personalhour Reformer is a great…
The Personalhour Reformer is a great machine. It was delivered on time and easy to put together. I have used it almost every day since I receive it. The team at Personalhour are very responsive and easy to communicate with. I have a friend that bought one at the same time and loves hers as well.
Reply from PersonalHour Pilates US2026-06-18
Thank you so much for your wonderful review!
We're thrilled to hear that you're enjoying your PersonalHour Reformer and that the delivery and assembly process went smoothly. Knowing that you're using it almost every day is the greatest compliment we could receive. Our team works hard to provide both quality equipment and responsive support, so we're happy that your experience reflects that.
It’s also fantastic to hear that your friend is loving her reformer as well. Thank you for trusting PersonalHour to be part of your Pilates journey. We truly appreciate your support and look forward to helping you stay strong, balanced, and healthy for years to come.
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Marilyn · 1 review · Experienced 2026-04-29 ·
★★★★★
I was comparing all the at home…
I was comparing all the at home reformers I looked at, to the Balanced Body Studio Reformer I used in my classes, as I knew how smooth they were and how good the quality seemed to me. I purchased the Nano Elite 2.0 reformer from PersonalHour Pilates. The exceptional quality and price could not be beat! I was extremely pleased with customer service, as well! I couldn’t be happier!
Reply from PersonalHour Pilates US2026-06-11
Thank you so much for your wonderful review!
We are especially honored that you compared the Nano Elite 2.0 to the studio reformers you were already familiar with. When designing our equipment, our goal has always been to deliver a smooth, professional Pilates experience without the premium studio price tag, so hearing that the Nano Elite 2.0 met and exceeded your expectations means a great deal to us.
We're also delighted that your experience with our customer service team was a positive one. We believe that purchasing a reformer should feel just as supportive and enjoyable as using it.
Thank you for trusting PersonalHour and for sharing your experience with others. We truly appreciate your support and wish you many years of strength, wellness, and enjoyment on your reformer.
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Brian Swienton · 1 review · Experienced 2026-06-04 ·
★★★★★
Amazingly smooth and well buillt
My wife has been doing Pilates for quite some time at various studios thru the years. She said this is the smoothest machine she has ever used. I agree. It is smooooooth. We purchased the nano elite. It is solid! If there is a nuclear only two things will survive: some insects and this reformer….
Reply from PersonalHour Pilates US2026-06-26
Thank you so much for your fantastic review! It truly made us smile.
We're thrilled to hear that both you and your wife are enjoying the Nano Elite. Hearing that she considers it the smoothest reformer she's ever used—even after years of Pilates at different studios—is one of the greatest compliments we could receive. Our team puts a tremendous amount of care into designing every detail to deliver a smooth, stable, and professional Pilates experience.
And your comment about the nuclear apocalypse definitely gave us a laugh! We certainly build our reformers to last, and we're glad the Nano Elite's solid construction has made such a strong impression.
Thank you for trusting PersonalHour. We hope you both enjoy many years of healthy, rewarding Pilates sessions together!
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Cassie Clark · 1 review · Experienced 2026-04-20 ·
★★★★★
Studio Quality at Home
I cannot recommend PersonalHour enough. Their customer service is top notch, and so is the reformer itself. It arrived packaged very thoughtfully so nothing would be damaged. The reformer is so beautiful - the same reformer that would be in a high-end Pilates studio. The carriage glides so seamlessly, and the wood frame is so pretty and luxe.
Reply from PersonalHour Pilates US2026-08-04
Thank you for all your kind words Cassie! we are so glad that you love your reformer! Here at PersonalHour we strive for our customers and their feedback. We hope you enjoy your reformer Cassie and thank you again for your feedback!
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Michael B. · 1 review · Experienced 2026-03-23 ·
★★★★★
Great Customer Service, Quality, and Fast Delivery
Personal Hour had great communication, and I experienced a fast delivery. The product delivered was flawless upon arrival and is great quality.
Reply from PersonalHour Pilates US2026-04-23
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience.
We’re glad to hear that everything from communication to delivery met your expectations, and that your reformer arrived in perfect condition. Providing high-quality equipment along with a smooth, reliable experience is always our goal.
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Joe · 1 review · Experienced 2026-04-23 ·
★★★★★
OUTSTANDING QUALITY
Probably one of the best investments I have made in my overall health. I am certain the quality will hold up to many years of use, unlike my previous reformer. The reformer I purchased is solid and a joy to use. It arrived quickly and packed to ensure a safe arrival. I look forward to additional purchases as needed from this outstanding company.
Reply from PersonalHour Pilates US2026-04-23
Thank you so much for your kind words—it truly means a lot to us.
We’re so happy to hear that your reformer has been such a valuable investment in your health and that you’re enjoying both the quality and the experience. Knowing it arrived safely and is already bringing you joy is exactly what we hope for.
We’re grateful for your trust and look forward to supporting you with anything you may need in the future.
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Sharon Wise · 1 review · Experienced 2026-03-27 ·
★★★★★
I absolutely love my reformer
I absolutely love my reformer! Best investment I could make. Great quality, color, wasn't all that long from order time to receiving it. I ended up getting a full reformer vs a fold up, because of all the extra parts, jump board/box/platforms! My reformer instructor friends are looking at ordering for their business from here, vs the other places, because of the quality and price vs their high priced ones they were looking at. Highly recommend Personal Hour!!!!!
Reply from PersonalHour Pilates US2026-04-23
Thank you so much for this amazing feedback—it truly means a lot to us.
We’re so happy to hear how much you’re loving your reformer and that it’s been a great investment for you. Knowing you’re enjoying the quality, color, and full setup with all the accessories is exactly what we aim for.
It’s also incredibly rewarding to hear that your instructor friends are considering PersonalHour for their studios—that’s the highest compliment we could receive. We’ve worked hard to offer studio-quality equipment at a more accessible price, so hearing this confirms we’re on the right path.
Thank you again for your trust and recommendation—we’re always here if you or your friends need anything!
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Tracey Kirk · 1 review · Experienced 2026-04-21 ·
★★★★★
I just love my new reformer!
I just love my new reformer. Really well made and nice looking too. Great customer service!
Reply from PersonalHour Pilates US2026-08-05
Hey Tracey! thank you so much for your feedback! we are so glad your process here at PersonalHour was a great experience.
From beginning to end my purchase was excellent. I ordered an in - stock reformer which was shipped in about 2 weeks. The date to be shipped was listed on the website upon ordering so i knew there would be a wait. Once shipped i was contacted via text by the delivery company to set up a delivery date. The driver came on the date and time and was extremely polite and courteous. My reformer was packaged beautifully and super easy to assemble. personal hour also notified me via email when my order was preparing to ship and contact info if needed. My reformer is built well and works wonderfully! great product.
Reply from PersonalHour Pilates US2026-08-04
Wow! Thank you for your feedback Nina! We are so glad your ordering process was very easy and quick. We hope you enjoy your reformer and if you haven't already, please help yourself to our free unlimited pilates workout app!
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Alexandra Whitcomb · 1 review · Experienced 2026-04-04 ·
★★★★★
Best purchase I’ve made
The quality of this reformer is AMAZING! It was easy to set up (took me less than an hour), is comfortable, and glides effortlessly and silently.
The crate my reformer came in didn’t look anything like the videos they had on their site but when I called and asked how to open it, they not only were happy to help but they FaceTimed me and had the warehouse people show me how to open it. The customer service at this company is truly unmatched and I can’t thank them enough for their help. I was also able to open the crate myself after they showed me how to do it.
I will definitely be ordering a tower for my reformer at some point from them after having such a great experience with them
Reply from PersonalHour Pilates US2026-04-23
Thank you so much for sharing this—it truly means a lot to us.
We’re so happy to hear that your reformer has been such a great investment and that you’re enjoying the quality, comfort, and smooth, quiet glide. It’s exactly the experience we aim to deliver.
I’m especially glad our team was able to support you with the setup. Going the extra step—like hopping on FaceTime to walk you through it—is something we’re always happy to do to make sure everything feels easy and stress-free.
It’s also great to hear you’re considering adding a tower in the future—we’ll be here to help whenever you’re ready.
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Ann S · 2 reviews · Experienced 2026-04-01 ·
★★★★★
Its honestly studio grade!
Within a few days of ordering my reformer, i got a phone call from PersonalHour, telling me they were shipping that day, and within 1-2 days, the shipping company would contact me to set up time and day delivery. 100% happened. My reformer was packed in a perfect crate, my son carried the reformer inside, and pretty quickly, i was doing a studio like flow following one of PH videos. The quality is as good as any studio I've been to. I'm so happy to have this here, i hop on whenever i feel like it. It's a great reformer.
Reply from PersonalHour Pilates US2026-08-05
Wow! this is amazing Ann! thank you for your feedback! We strive to have great efficient customer service so to hear this was an easy experience makes PersonalHour very happy! Thanks again and we hope you enjoy your reformer!
Pro...Beautiful Quality...Con...Poor manuals and ability to contact in a timely manner
The reformer arrived packaged very well in a crate. Minimal packaging and clean! I was very excited to get it set up, and unfortunately had a negative experience in the out of date booklet and lack of content. I don't want to search their website to find updated material, and the lack of a live agent or phone number is frustrating. This is an expensive and a beautiful machine; and it is a bummer to not have better customer support. Once Mark called me back, he was very helpful; however, I am still addressing the app after 10 days. I cannot find on demand or the search will not work to sort classes, nothing on the tower and instructor classes...
They are constantly sending $50 off for items in your cart or offering 10% off, but the codes do not work. The company needs to put time and energy into communication and timely correspondence. Pilates is suppose to bring balance, strength and center relieving stress...Personal Hour needs to figure out how to remove the chaos in their poor communication and manuals.
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Dorenza Hayes · 1 review · Experienced 2026-03-23 ·
★★★★★
Good quality
I am pleased with my Zous reformer from PersonalHour. I was waiting for three months for a reformer from another company and ended up canceling because they were having logistical problems. I ordered the in stock Zous reformer from PersonalHour and received it in less than two weeks. I must say I am pleased with the quality of this reformer and how whisper quiet it is. I’ve done several workouts on this bad boy and I must say, I am pleased. Overall I am satisfied with this purchase. Also, I do own an entry level reformer. I am amazed at the difference between the two. I feel that there is so much more that I can do with the Zous that I couldn’t do with my other reformer. I had problems with wheels falling off and shoulder rests splitting. These are things that prompted me to invest in a more studio quality reformer. I have no regrets.
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Nicole Miller · 1 review · Experienced 2026-04-12 ·
★★★★★
I’m very happy with my Janet reformer
I’m very happy with my Janet reformer. I’ve had it for 2 months. Shipping was excellent and well communicated. The wheels started squeaking after a month. Product support was great. They were quick to respond. We even did a FaceTime call. First tried oil but that didn’t work. They sent me new wheels and that solved the problem. The reformer is solid and the accessories are just right. The box is very comfortable. The pulleys, ropes and springs are as expected. I use it several times a week
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Vivette Graham · 2 reviews · Experienced 2026-03-10 ·
★★★★★
“I’ll be honest—my experience didn’t…
“I’ll be honest—my experience didn’t start off well. My order took longer than the expected 12 weeks, and I found the initial customer service to be very frustrating and unresponsive. However, after reaching out to leadership, I was contacted directly by the Nadia the CEO and COO Joseph, and that completely shifted my experience.
They were attentive, took full accountability, and worked quickly to resolve the issues I had with both customer service and shipping. It was clear they genuinely care about their customers and their reputation, which made a meaningful difference. Based on how well they handled my grievance I would purchase a reformer from them again.
Most importantly, the reformer itself is excellent quality—well-made, sturdy, and absolutely worth the wait. While the process had its challenges, the way they handled the situation and the final product have left me with a positive impression overall.”
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David Barnes · 4 reviews · Experienced 2026-04-09 ·
★★★★★
Thoroughly impressed
I find it much easier to find fault than to compliment. That being said….
I am thoroughly impressed with not only my Janet 2.0 Elite reformer but also the company as a whole. It took me well over a month to decide on exactly which reformer to purchase from Personal Hour as it had to fold and easily maneuver into a closet when not in use. I had a lot of questions in several emails to customer service. Each one was answered quickly. Everyone was extremely helpful.
My reformer was just delivered. The shipping crate was constructed better than most houses. Unpacking it is definitely a two person job. The quality of materials used and the construction of this reformer epitomizes what it means to be Made in America. Something which is sorely lacking today. During unpacking I damaged the footbar cover. I emailed the company Friday evening and inquired as to how I could replace it. They responded to me the next day, Saturday, saying they would replace it at no charge. Who does that? It was my fault.
Every single piece (and I mean EVERY) of the reformer is high quality and beautifully crafted. I am a very picky person and can find no fault with anything. It functions perfectly and the bed is whisper quiet. I look forward to using it for many years to come. Well worth the price and the 8 week lead time!
Reply from PersonalHour Pilates US2026-04-09
Thank you so much for this incredibly thoughtful message; it truly means a lot.
We know it takes time and care to choose the right reformer, especially when you’re looking for something that fits your space and lifestyle, so we’re really glad the Janet 2.0 Elite was the right fit for you. It also means a lot to hear that our team was able to support you clearly and promptly throughout your decision process.
We had to smile at your comment about the crate; we take packaging seriously because we want your reformer to arrive exactly as it should, even if it means a bit of a workout getting it unpacked 😊
And regarding the footbar cover;that’s exactly the kind of situation where we’re happy to step in. Even when something isn’t on us, we believe the experience should still feel right for you.
Your attention to detail makes your feedback even more meaningful. Knowing that someone as particular as you couldn’t find fault and is enjoying a smooth, quiet ride is exactly what we strive for with every unit we build.
Thank you again for your trust and patience. We’re honored to be part of your Pilates journey and excited for you to enjoy your reformer for many years ahead.
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customer · 3 reviews · Experienced 2026-04-01 ·
★★★★★
Ability to expand class offerings
We recently added these reformers, towers and cadillac to our studio and have been happy with how they’ve supported our growing class schedule. The carriage is smooth, the setup is straightforward, and they’ve been a solid, reliable addition for both instructors and clients. A great option for studios looking to expand their equipment and increase capacity.
I purchased the Zous Pro reformer in early March. It arrived within a week (Ohio to Maryland). It was well packaged, & the delivery communication was great. There was minimal assembly on my part. I should mention, I had never taken a reformer class, & I still managed fine. Seriously, I had never seen a machine in person even. There are videos & the manual on their site. I am taking private lessons to learn how to use the machine. The instructor brought up an adjustment for my height that confused me (she was using a different brand of machine). I emailed Personal Hour, & they helped me figure it out. Emails were very timely & polite. I have seen others complain about getting customer service, but when you email, as thet request on the site, you get an expedient response. Very, very happy I took the chance with this company.
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Toni · 1 review · Experienced 2026-03-24 ·
★★★★★
A+++
We’ve had a great experience working with Personal Hour. The team has been incredibly responsive, helpful, and flexible throughout the ordering process, which made a big difference as we were getting our studio up and running. The reformers themselves are well made, smooth, and feel sturdy, and the design is clean and elevated. Overall, a really positive experience and would definitely recommend.
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cheryle costa · 1 review · Experienced 2026-03-04 ·
★★★★★
I love this reformer
I love this reformer, it folds nicely and fits my smallish workout room perfectly. It's really quiet and smooth operating as well. I stopped in at the Dublin Ohio store and was shown all the reformers which helped me decide on the folding one better than just looking at them online. I tried several in the store and they all look to be really well made, so if you cannot go to the store, you won't be disappointed by the quality. I'm so glad I don't have to drive to a studio and pay over $250.00 a month any longer.
Thank you
Cheryle
