PersonalHour Pilates US (personalhour.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Purchased the Nano Pro Max in Bone and LOVE it! It is as nice, (probably nicer) than the reformer I use at my gym/studio. Met with Chris and he helped me decide between the Janet and the Nano Pro Max. Ultimately I wanted the heavier, sturdier reformer but both were amazing. (I figured I may get my husband and boys to possibly use it and wanted the additional options for spring tension. If you’re looking for a reformer— this is where you want to purchase from a local OH company. Pick up was a breeze and they helped uncrate and load it into our vehicle.
I absolutely love my new Personal Hour reformer. It is very solidly built, was easy to assemble, was packed very well for shipping, and arrived in less than two weeks. And I love that it looks like a piece of beautiful furniture in addition to being so functional. Would highly recommend.
K
Karen · 2 reviews · Experienced 2026-03-10 ·
★★★★★
I recently purchased the Personal Hour…
I recently purchased the Personal Hour Nano Elite Plus Reformer with Tower, and I couldn’t be happier with it. The machine is absolutely beautiful and feels very high quality. The carriage is incredibly smooth, and the padding is comfortable, which makes workouts really enjoyable.
Installation was surprisingly easy, and everything felt well-designed and solid once it was set up. One of the things I appreciate most is the spring mechanism—it offers so many combinations that it truly works for every level, from beginner to advanced. It gives a lot of flexibility for different workouts and progressions.
I’ve only had it about a week, but it already feels like a fantastic addition to my home studio.
Customer service has also been spectacular. I made a mistake during the ordering process, and their team bent over backwards to help me find solutions and options so I could still get exactly what I wanted. That level of support really impressed me.
Overall, I highly recommend this reformer to anyone looking for a beautiful, well-built machine with excellent functionality and outstanding customer service.
I wanted to go see first hand what these machines were all about. I was given LOTS of time, provided with great information, and was not rushed or overwhelmed. I felt like they really listened to what I wanted and what I was looking for. I was so impressed with the customer service and knowledge of of the staff!! The experience was truly great. I do think it's worth it to come by if you are in the area. The machine that I thought I wanted really wasn't the one I needed, and one of the accessories I thought I didn't want, I did after trying it out. They offer so much customization, and so many options, you can't really go wrong!
N
Ngoc Carley · 1 review · Experienced 2026-02-28 ·
★★★★★
Napolie Cadillac Plus
I am going to write as detailed of review as possible for my order. I have gone over many reviews and still had questions.
I had an interest in the Napolie Plus cadillac reformer combo with 14” legs. As someone who is shorter and enjoys being able to do lunges and box work on the ground, it was my preferred height, as opposed to the 22” clinical height.
The photos and description on the Personal Hour website for that particular reformer were not as detailed as I had hoped. You cannot zoom in on the photos online. The base model Napolie had stated it included all sorts of accessories (such as the jump box, platforms, etc.), but the Napolie Plus did not state such details. The option to order on-demand colors as opposed to “in-stock” or “almost ready” would not let me pick colors when I had tried. It would just go straight to the “Shop” checkout. My biggest gripe is that I kept seeing the Napolie Plus with extra eyebolts attached to the vertical frame so you could hook springs to whichever one you wanted depending on if you wanted to do arm or leg workouts on either side of the frame. I saw the Napolie Plus on Facebook, Instagram, and on the Personal Hour app workout video with this option. I tried to get clarification if the 14” Napolie Plus would also have the eyebolt option since I kept seeing them on the 22” frame. I got three “yes” and one, “Let me check that for you, we might have to custom order that option.” My particular Napolie Plus I received did not have the eyebolt options nor the holes in the vertical bar to offer the ability to add them.
As far as ordering and timeline, I ordered the Napolie Plus that was in-stock and ready to be shipped to Las Vegas, NV by 2/25. I ordered 2/14 and the product shipped 2/18 from Atlanta, GA. The truck then went past Las Vegas to Fontana, CA. I received a call from Ceva Logistics to schedule delivery for 2/25. Ceva called me 2/24 and stated they didn’t have the crate and would call me back when they had possession of it. Ceva called me back on 2/25 letting me know they had possession of the crate and to schedule delivery on 2/27 from 0900-1300. The deliverers showed up at 0830 without a call letting me know they were on the way. They did offer to bring my crate into the garage with a pallet jack, and I tipped them.
The crate had outside damage and I noted that on the waybill. It was not a salvageable crate. The cadillac reformer came from China. The crate was also sealed differently than what was shown on Personal Hour’s video of “How to open your crate.” Matteo, from customer service, was able to email me back on how to appropriately open the crate. Fortunately, none of the parts inside had any damage.
As far as putting the cadillac reformer together, there is a huge gap in instructions. We printed out the online pdf on how to put our cadillac reformer together. The instructions don’t match the product. If you look at the instructions, the numbered and lettered items don’t match up to what they are pointing at. You will have missing parts if you compare what is on the pdf versus what you get in the box, such as the toolkit, bolts, etc. If you go to the YouTube videos, the products and assembly can be different as well. Some videos and photos show the metal leg bracket cover in different directions. There are just a lot of discrepancies, so you have to look at Personal Hour’s website photos (this is where zooming in would have helped), YouTube videos from Personal Hour’s account, and the instructional pdf. My husband was able to put the cadillac reformer together, but it was quite frustrating. I would have preferred having double ended clasp hooks instead of caribiner clips for the springs. Some videos and photos online show one or the other on their units. It is difficult to switch springs with the caribiner clips. The company needs to have uniform instructions and parts.
I also ordered a dowel and the lifetime warranty option. The dowel and oils/cleaners/lotion were separately shipped from the office in Ohio.
The good part about my order is that the Napolie Plus is beautifully made. It is quite sturdy. The carriage and springs are smooth and quiet. Just remember to cut the zip ties that hold the springs in place for shipping, otherwise you will have noisy springs. The upholstery seems durable. The box, cadillac platform, foot platforms, trapeze, push through bar, straps, springs, and fuzzies, are of great quality. The foot bar is a pull up and out to adjust the height/level style, not the handle with locking clips to adjust to height/level style.
The Personal Hour app is handy. They do need to add more workout videos. There are only a handful, so do not expect an app with all of the workouts you will need.
I hope my review is helpful for those interested in this particular product. I have already recommended the company to Pilates friends.
I had to pick a retirement gift and since I live in Ohio, I was able to visit the Dublin showroom. Super easy to schedule an appointment online with several time slots available. Shakira gave a great demo of different machines and pros and cons. Very low key and patient with all of my questions. BEAUTIFUL showroom! I felt I was in a high level spa! Once I got home, I had a few more questions so I emailed Shakira. I later sent an email to the general email and Nouna responded promptly. I have since ordered and picked up the Janet 2.0 elite. I was able to pick it up in a week. Gentlemen putting it in my car were very careful as it was not in the big box like they use for shipping since we picked it up. They were patient waiting for us to do a tie down and a blanket over it in our truck. Excellent experience. Easy to set up with the video on the website. I then worked out with a video also on their site. As a newbie to reformer Pilates, I recommend the purchase from Personal Hour. Top notch company. Machine is so beautiful and very well-made. I have it in my family room! I would highly recommend.
Everything was as described. Assembly though minor, did take a little longer than anticipated. Two of the wheel brackets didn’t seem to mount correctly.
Reply from PersonalHour Pilates US2026-02-19
Thank you for your feedback, Kelly. We’re glad everything met your expectations overall. Assembly should be straightforward, so if the wheel brackets still don’t seem right, our team would be happy to help. Pease feel free to reach us anytime at [email protected] and we’ll assist you promptly.
s
sarah young · 1 review · Experienced 2026-02-05 ·
★★★★★
I've been wanting to upgrade my at home…
I've been wanting to upgrade my at home reformer and had a few requirements. I wanted something made of wood, I wanted a high weight capacity and I wanted it to fold. My reformer arrived within a couple of weeks, was ready to assemble and is gorgeous! I couldn't be happier.
Reply from PersonalHour Pilates US2026-02-18
Thank you so much for sharing your experience!
We designed our wooden foldable reformers exactly for customers like you—those who want studio-level quality, strong weight capacity, and the convenience of folding at home. We’re so glad to hear your reformer arrived quickly, was easy to assemble, and that you love how it looks and feels.
Enjoy your new reformer, and welcome to the PersonalHour family
We were able to come to the warehouse where we were able to try out the equipment and all of our questions answered. The quality of the reformers was evident and we were pleased with the visit
Reply from PersonalHour Pilates US2026-02-19
Thank you for visiting us, Amy. We’re so glad you had the chance to try the equipment in person and that your questions were answered. We truly appreciate you taking the time to share your experience.
Staff is very helpful, kind and pays attention to details and needs of the client.
Reply from PersonalHour Pilates US2026-02-18
Thank you so much for your kind words!
We truly believe that attention to detail and understanding each client’s individual needs makes all the difference. It means a lot to hear that our team was helpful, kind, and attentive throughout your experience.
At PersonalHour, our goal is not just to provide exceptional equipment, but to deliver a professional and supportive experience from start to finish.
We appreciate your trust and are always here if you need anything.
I will add 3 stars to this review. The CEO of the company contacted me within a day or two and resolved the issues noted below. She provided a cashback offer and made sure that our reformer was delivered the next week. The reformer itself was well packed and appears to be very high-quality construction. I held back one star because there were no assembly instructions included. Hopefully the company will address this in the future.
You stated I would get either a veteran or senior discount but i got neither. Now the shipment is delayed at least a week because you didn’t pay the shipping. I hope the product is better than your customer service!
Reply from PersonalHour Pilates US2026-02-17
Hello David,
I sincerely apologize for the inconvenience and for how this experience made you feel. We truly honor and respect our veterans, and it is very important to us to provide you with the level of support and appreciation you deserve.
Our mission has always been to make Pilates accessible to everyone, and I’m sorry if the team member you spoke with was not fully informed about the available veteran discounts or how to apply them. This is something we take seriously, and we will be improving our training to ensure our team can better support and guide our customers.
Please rest assured that we are actively monitoring your shipment and will make sure it is delivered safely and properly. We genuinely appreciate your patience and your trust in PersonalHour.
Ease of assembly. Reformer glides smoothly. I’ve eliminated high cost of a membership.
Reply from PersonalHour Pilates US2026-02-17
Thank you so much for sharing your experience!
We’re glad to hear that the assembly was straightforward and that the reformer glides smoothly—that smooth, controlled movement is exactly what we engineer each PersonalHour reformer to deliver.
It’s especially meaningful to know that your reformer is helping you replace the high cost of studio memberships while still giving you a true studio-quality experience at home. That’s one of our core goals: making Pilates more accessible without compromising quality.
We appreciate your trust in PersonalHour and are always here if you need anything.
Couldn't be more impressed. I purchased the Nano Pro Max reformer, customized color. Received it within two weeks, very good quality, love everything about it. It was slightly more than what I wanted to spend, but I have no regrets, and with the quality, I feel like it is as good, if not better than the reformers I would use at Club Pilates.
Reply from PersonalHour Pilates US2026-02-14
Thank you so much for your incredible review 🤍
We are truly honored that you chose the Nano Pro Max, especially in a customized color — that makes it even more special. Hearing that you received it within two weeks and that it exceeded your expectations means the world to us.
We understand that investing in a high-quality reformer is a big decision. That’s exactly why we build the Nano Pro Max to studio standards — solid construction, smooth glide, and long-term durability — so it feels just as good (or even better 😉) than what you experience at places like Club Pilates.
Your words about having “no regrets” are everything to us. That’s the experience we work hard to deliver — not just equipment, but confidence in your investment and joy in your practice.
Welcome to the PersonalHour family
M
Martina · 1 review · Experienced 2026-01-29 ·
★★★★★
The equipment came in the wrong color
The equipment came in the wrong color. The fuzzy straps were not included in the order. The pairs of springs for Tower came as springs for reformer. No hardware was included to attach springs to the equipment. The order took over two months to receive. They said the order was held up because of a head cushion. I said just send the head cushion when it comes in. However, this company shipped my ENTIRE order from China. Meaning PersonalHour could have sent the non-custom portion of my order Tower Springs and fuzzy straps when I ordered 11/11/2025. Finally their initial website made it seem like the Pilates equipment was made in USA and that it was family operation. At this point the website has been changed and it just says the equipment is designed in Ohio.
Reply from PersonalHour Pilates US2026-02-19
We’re very sorry to hear about your experience, Martina. The color was not changed because the system defaulted to black when the custom color selection was not properly captured. We sincerely apologize for this and would like the opportunity to make it right.
Regarding timing, this order was placed as on-demand production, which is clearly listed on our website with an estimated 8–12 week timeline.
For clarity, PersonalHour is not a drop-shipping company. We design our equipment, continuously innovate, oversee production, and clearly disclose on our website that manufacturing takes place both in the U.S. and internationally to ensure the highest quality standards. Claims of fraud or misrepresentation are inaccurate.
We are always happy to help, support, and resolve any issue.
So far no good. I have yet to set up machine since delivery. Company was supposed to set up as I paid for white glove delivery and set up and they simply dropped off the machine a day earlier than scheduled without contacting me. This all was after a scheduled delivery and set up. Tried reaching Personal Hour via email since there is no phone number to call anywhere and I have yet to hear from them 24 hours later.
Updated review - adding two stars since they replied to my review immediately and explained the situation. And the reformer is sturdy and well made. Zero complaints about the machine itself. However, their info regarding white glove delivery is murky at best. When ordering there is (was) an option that costs $65 clearly stating “delivery and installation”. You’d be hard pressed to find additional info regarding “white glove service” so I assumed the “delivery and installation” was just that. Only now was I informed that the white glove service is actually $700, which is absolutely ridiculous. Also, their website has a form to fill out that will be sent to the appropriate person to address the issue. I completed that form, with pictures. Replies take 24-48 hours. There is a section on their site that states, please don’t email separately directly to the email address provided if it is for the same issue as the submitted form. I followed their instructions as they requested and they dismissed my issue with lack of reply from them because of that. And contrary to their recent reply to this review, there is NO phone number to call them. Nothing attached to shipment other than their certificate of inspection with a QR code that takes me to installation instructions. A phone number was only provided in response to this review.
Reply from PersonalHour Pilates US2026-02-12
I’m truly sorry for the confusion you experienced. We sincerely appreciate your patience and your feedback.
The third-party installation service typically charges us between $500–$1,000. We’ve been working to make this more reasonable for our customers by pre-installing as much of the equipment as possible before delivery — which was done in your case.
In the past, we shipped the frame unassembled, but that created significant difficulty for many customers, and only a few were able to assemble it correctly. This is specialized Pilates equipment — not regular furniture — and the installation process is more technical than most household items, that is we started to do it more ready than before to reduce the issues.
I also apologize if the service phone number was not easy to find. It has traditionally been included with the paperwork inside the box, and I will personally ensure that it continues to be clearly provided.
Thank you so much! That means more than you know.
We put an incredible amount of intention into both the craftsmanship and the aesthetics, so hearing that you find the equipment beautiful and well made truly makes us proud. We always say a reformer should feel like studio-grade performance while looking elegant enough to live in your home.
Thank you for trusting PersonalHour — we’re honored to be part of your Pilates journey.
T
Terry · 1 review · Verified · Experienced 2026-01-27 ·
★★★★★
Reformer is amazing
Reformer is amazing! It is at least as good or better than the one I use in the studio. It is very sturdy and relatively easy to put together (heavy, though). Communication has been excellent with responses within 24 hours and it was delivered in about a week! 5 stars for sure!
Reply from PersonalHour Pilates US2026-02-13
Reading this truly made my day — thank you so much for taking the time to share your experience.
It means everything to us when someone says our reformer feels as good as (or better than!) their studio machine. That is exactly what we design for — studio-quality performance at home, without compromise on stability or glide.
Yes… they are heavy 😊 — and that’s intentional. The sturdiness and solid frame are part of what make it feel secure and professional-grade.
I’m also very proud of our team for delivering within a week and responding quickly. We work hard to make sure every customer feels supported from purchase to setup and beyond.
Thank you again for trusting PersonalHour. If you ever need guidance, accessories, or want to explore more features, we’re always here for you.
