No complaints
Good communication and always well stocked
About The Pet Market
Data updated- Website
- petmarketnyc.com
- Category
- Animals & Pets
- Location
- United States · NEW YORK
- Status
- Unclaimed
- Last 12 months
- 18 reviews
- Replies to negative
- 50% (1/2)
Do you own The Pet Market? Claim this profile for free and start replying to reviews.
Is The Pet Market legit?
The Pet Market (petmarketnyc.com) has a 4.8 out of 5 rating on OK.one, based on 44 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Have been out of stock of the pure 100…
Have been out of stock of the pure 100 kangaroo for at least 3 weeks.
The selection and the staff are the…
The selection and the staff are the best!
Excellent staff and product selection.
Great customer service!
The best people!
I received a call about my order as…
I received a call about my order as soon as I placed it to confirm and was graciously waived a delivery fee without even asking. Discussed food I was purchasing for my extremely picky senior dog. Lovely customer service person and I will be making this my go to shop moving forward.
Made a same day delivery order that…
Made a same day delivery order that never arrived
Reply from The Pet Market2025-04-26
Hi Cindy, Your package was neglected and was never collected by you from the doorman. Unfortunately Trustpilot doesn’t have an image attachment functionality, to attach the image, which can be forwarded to your email upon request, demonstrating the unclaimed package. To that extent, as previously communicated we proceeded to refunding you. Thank you for shopping with us. The Pet Market
Quick delivery
Quick delivery. When my ‘other’ delivery was delayed by days, Pet Market delivered within just a couple hours! Surely saved the day.
Delivery on time.
5 stars!
Today I placed an order for two products as a last minute gift for my teacher. I was originally planning to pick up from the store address during my class break but I was very pleased to learn that same day delivery is offered. As the day went on I received a message that one of the products I ordered wasn’t available but that a shipment would be coming in the next day. I was given the opportunity to select a different product or wait for the original product to arrive. In the end, I chose to have my order delivered to my teacher’s studio tomorrow instead of to school today. Edwin kept me updated throughout the entire process and was really patient with me and helpful. I am very impressed with the customer support and delivery of this company and Edwin personally.
Perf
Greart, quick and easy!
Had the usual good experience with Pet…
Had the usual good experience with Pet Market today. Tried a new cat food and it has been consumed with glee by my fussy cat. Tiki Cat Silver Mousse for cats aged 11 and over. It is Chicken with Pumpkin in Broth.
Ultrafast delivery and high-quality products
Incredible selection of high-quality pet food and many other products! I placed a somewhat urgent order around 11 yesterday morning and was thrilled to find that they offer same-day delivery in my (UWS) neighborhood! To my amazement, the order arrived in a matter of hours, at 2 p.m.! Stellar service--I am extremely grateful to the outstanding Pet Market team!🌟🌟🌟🌟🌟
Customer service went above and beyond…
Customer service went above and beyond to help with an issue ordering online for pickup in store!
Quick delivery
Perfect neighborhood pet shop
Great, speedy delivery. Pet Market is a great spot in my neighborhood that I can trust will always have what my kittens need.
Faster and efficient service
Always a great experience!
Edwin was lovely! His communication and kindness was really appreciated. The delivery team is always awesome w Pet Market and same day service is amazing. We are grateful for you—thanks to everyone in the shop!! ♥️ Suki & Andrew
Peace of Mind
I made my first order 24 hours before I needed the pet food and they delivered on time. They even contacted me via text to confirm delivery address and time. Then they texted me when delivered. Amazing! What a professional and great experience, that while me being out of town I was able to count on them to deliver in such an exact and expeditious manner to my pet sitter. Thank You Pet Market.