1 star
1 star I ordered a personalised hockey plush from Pionno / pionno.com, which PayPal shows as XHMGIFTS. The product photos showed a shaped plush-style hockey figure with arms, legs, skates, gloves and a hockey stick. What arrived was completely different: a flat printed cushion that did not match the advertised photos. When I contacted the company, they said the product was acceptable and repeatedly refused a full refund. They offered partial refunds instead, first 10%, then 20%, then 50%. In my opinion, the product photos were misleading. The item I received was materially different from what was advertised. I would not recommend ordering from Pionno / XHMGIFTS unless you are prepared for the product received to look very different from the website photos. I am now having to escalate the matter through PayPal as “Significantly Not as Described.”

