Terrible from order placement to…
Terrible from order placement to billing to shipping
Plant Addicts (plantaddicts.com) has a 4.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Terrible from order placement to billing to shipping
I entered my email address to receive a coupon. I've received 4 emails in about 10 minutes. One had a coupon code that said it was good on any order - but when I tried to use it, it wouldn't work. I placed the order anyway, and fingers are crossed that I'll receive a healthy plant.
Not my first order here. Very pleased with past purchases!
Great company they deliver beautiful plants that are shipped and they arrive in healthy condition. It’s wonderful because you can order just what you want. You don’t have to wander around Garden centers and trying to find what you want.
Fun to shop. found a beautiful plant. Easy check out. Would like to see a bigger variety of house plants.
Easy to search for what I wanted and fast checkout.
Great business, shipping very fast in excellent condition
Went looking for a hard to find item.. a tray for a very large plant pot. Found this site almost immediately So pleased to have located it great choices!
Beautiful selections with easy ordering processes
I liked the pictures of the Hibicus plant that I wanted.
Their website was easy to navigate, they ship quickly and carefully, and send follow up emails once sure you know how to care for your plants. Very happy with the plants we received.
The plants arrived in good shape, but I was ill for several weeks with severe anemia which led to a week's hospital stay. I have more tests next Friday. I am too weak to do the planting. My dreams of a beautiful perennial flower garden to outlast me this year have vanished.
Easy and the chat option is very informative.
Website was extremely easy to maneuver. Beautiful pics of what the plant could look like. I am in a drier climate in Colorado, so want to make sure it survives
This company sent my plants in really nice packaging, so every plant arrived without being broken. They filled my order perfectly. They were prompt with filling the order.
Ordering online, especially plants, can be questionable. But not here with Plant Addicts. They have a large variety of plants, both indoor and outdoor, and supplies and advise. The customer service is the best I have come across in a very long time. They are pleasant and helpful and a joy to chat with.
Plant addicts has been fantastic at responding to issues created not by them, but by the shipping of the trees to my address. The shipping Service damaged two of the boxes on the way each time Plant addicts immediately shipped out another Plant. The final plant arrived safely and in good health.
64 reviews matching