Playermaker (playermaker.com) has a 3.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Nave was great at troubleshooting and ultimatley resolving my concern. He was very friendly and helpful and helped me to be excited for my Playmaker
Hi Brian, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
Easy to deal with, understood point quickly
Hi David, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
I’m still learning how to read the data provided by the sensors but it has been a great tool for my son to see improvements (or not) from game to game. We’ve had issues with 1 sensor not charging however customer service has been fantastic at helping trouble shoot and fix the issue.
Hi Sarah, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
It motivates andit makes you want to genuinely improve and try to beat your previous scores and targets.
Hi Kent, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
After some initial delivery issues and syncing problems, the team at Playermaker managed to solve the problem quickly and professionally and I am very appreciative of the service given after my initial complaint. Thank you Playermaker for helping to make a bad situation good!
Hi there, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
Prompt response with clear steps and actionables. Follow up queries were quickly resolved.
Hi Shobhit, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
Excellent customer service. Always very helpful and responsive any time I’ve needed assistance. Great tool and great company.
Hi Angie, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
I needed something sorting and it was dealt with within 20 minutes. Fast and excellent replies!
Hi Tom, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
Some of the features dont work on my 9 year old.
Hi Andy, Thank you for your review. We’re sorry to hear about it. We have escalated this matter for you and will be reaching out to you promptly. We look forward to working with you to best assist you. Best regards, ~ Playermaker Customer Services
bought the CITYPLAY sensors for my son's youth soccer training. What I thought was a hardware purchase with included app access turned out to be an indefinite auto-renewing $149/year subscription that silently charged my card for two consecutive years — during which my son never once opened the app, recorded a session, or synced the sensors. Why zero usage? We're based in South Korea, where the Korea Football Association (KFA) prohibits wearable tracking devices during official training and matches. The product was literally unusable for its intended purpose. When I discovered the charges and contacted support, they agreed to refund 2026 but refused to refund 2025 — even though their own data confirms zero activity on our account for both years. They kept $149 of my money for a service that was never accessed, never used, and couldn't legally be used in our country. PlayerMaker knows exactly which accounts are active and which aren't. Choosing to keep money from customers who demonstrably received zero value from the subscription is a business decision, not a policy limitation. If you're considering buying these sensors, understand that you're not making a one-time purchase — you're entering a recurring subscription that will auto-charge you every year whether you use it or not, and getting a refund when you don't use it is an uphill battle. I wish I'd read the reviews here before buying.
Hi Dave, Thank you for your review and for taking the time to share your experience. We’re sorry to hear about the issue you encountered. Upon further review, we can see that your case was escalated to ensure it received the proper attention, and we are pleased to confirm that your issue has now been addressed. If you have any further questions or need additional support, please don’t hesitate to reach out—we’re always here to help and will be happy to assist you promptly. Best regards, ~ Playermaker Customer Services
Great company. They helpt me instandly when my daugther and i made a mistake when we installed the cityplay. When you mail them they help you very good. They are friendly and accurate.
Hi there, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
We’ve not even had these a month and have so many problems. Sensors not syncing the data, so need to be reset meaning the data from the session/game is lost. Random battery drain, the sensors randomly flashing different colours (and not always the same colour!), and then sensors just loosing connectivity. I’ve raised my concerns several times with the helpdesk to be fobbed off and given the same repetitive advice over and over again. Despite me asking for them to replace the sensors several times (under their guarantee programme) because they are clearly faulty, this has not happened. I was told to book a call with the technical team using calendly to investigate the issue. I did this and awaited the call. I this call did not happen. I’m fairly convinced the entire help desk is run by bots and AI at this point. I opted for these over a vest tracker because GPS is not required. If you’re thinking of buying this product, consider if you want the headache that comes with them and the appalling levels of customer service. It’s honestly not worth it.
Hi there, Thank you for your review. We’re sorry to hear about the issues you've been experiencing and completely understand how frustrating it can be when things aren’t working as expected. To help us escalate your case effectively and ensure a faster resolution, we kindly ask that you respond to our request for additional information. Once we receive the details, we’ll be able to escalate your matter and reach out to you promptly with a solution. We appreciate your cooperation and look forward to resolving this for you. Best regards, ~ Playermaker Customer Services
Product and especially support team is top shelf! Quality product with a responsive team stand behind, CityPlay highly recomended.
Hi Chris, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
Hi Brighton, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
Fast service and informed service. They were able to help me quickly and effectively.
Hi Rommel, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
The team acted with urgency. Initially, I was told I would hear back within 24-48 hours. Instead, I heard back with 6 hours after our initial call with a resolution to my issue with full satisfaction. The team and company exceeded my expectations.
Hi Olusoji, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
Great customer service Little quirky to renew membership , overall great customer service and very good product with valuable metrics to compare and track the progress Battery life can be improved
Hi Sinan, Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Best regards, ~ Playermaker Customer Services
If you buy from outside UK your package will be delayed and there are extra cost for custom. Sad if you bought it for your sons birthday. And they don't mention it at the frontpage where it just say: Delivery time: 5 days.
Hi Peter, Thank you for your review. We’re sorry to hear about the issues you've been experiencing and completely understand how frustrating it can be when things aren’t working as expected. To help us escalate your case effectively and ensure a faster resolution, we kindly ask that you respond to our request for additional information. Once we receive the details, we’ll be able to escalate your matter and reach out to you promptly with a solution. We appreciate your cooperation and look forward to resolving this for you. Best regards, ~ Playermaker Customer Services
Very disappointing customer support. It took three days for someone to respond to my initial request. After several days of conversations and sending screenshots, I was told: “We have now validated your recent session.” I followed the instructions, closed the app and refreshed it, but nothing changed. Over the next three days I sent several follow-up messages and received absolutely no response, despite being told earlier that “We are always here to help.” At one point, one of my support tickets was simply closed without resolving the issue, which forced me to open a new ticket and start the process again. I also tried contacting the company via Instagram — both through a private message and by leaving a comment under their latest post — but again received no reply. Considering that I am paying a significant amount of money for this service, I expected a much higher level of customer support. It is also frustrating that there is no direct email available to contact the support team. Very disappointing experience.
Hi Jakub, Thank you for your review. We’re sorry to hear about the issue you've experienced. We have escalated this matter for you and will be reaching out to you promptly. We look forward to working with you to find a solution. Best regards, ~ Playermaker Customer Services
Shocking company failed to deliver the goods and then don’t respond to emails and also fob you off with automated bots!! Please avoid at all costs this company are completely incompetent
Hi Andy, Thank you for your review. We’re sorry to hear about the issues you've been experiencing and completely understand how frustrating it can be when things aren’t working as expected. To help us escalate your case effectively and ensure a faster resolution, we kindly ask that you respond to our request for additional information. Once we receive the details, we’ll be able to escalate your matter and reach out to you promptly with a solution. We appreciate your cooperation and look forward to resolving this for you. Best regards, ~ Playermaker Customer Services
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