Pollfish Market Research Platform (pollfish.com) has a 3.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 71% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 63% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Scott F · 41 reviews · Verified · Experienced 2024-10-28 ·
★★★★★
Overall I like it
Overall I like and appreciate the service. It helps a lot with finding out what a particular demo feels about various issues, and helps us narrow down our ad targeting. Only minor complaint is that it tends to be expensive to get granular, even with just 100 people responding.
Reply from Pollfish Market Research Platform2025-09-05
“We truly appreciate you sharing your insightful feedback about our platform! It’s fantastic to hear that Pollfish was able to meet your needs. Your positive experience means a lot to us!”
Disappointing Experience with Pollfish – Invalid Survey Results
“We will not be using it again.”
First, the Pollfish interface has certain limitations, such as the inability to set required/optional questions, no option to go back to the previous page, and an overall less intuitive survey editing process. More importantly, the quality of the collected survey results was extremely poor: surveys designed to take 3–5 minutes were completed by more than half of the respondents in just 1–2 minutes. These responses are clearly invalid, if not fraudulent. In this situation, how can we possibly continue using this platform?
Overall, our experience with Pollfish was very disappointing. May I ask if it is possible to request a refund for the invalid survey responses?
Reply from Pollfish Market Research Platform2025-08-28
Hi There!
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced due to the survey results. Please don’t hesitate to contact our support team anytime for the refund process! We’re here to help and would happily look into this further.
The Pollfish team got in touch promptly to guide me through the set up of my survey. The email notifications are great to avoid having to log-in to the platform to see the completion %.
Overall the experience was pleasant, I was surprised at how quickly we got everything up and running.
Reply from Pollfish Market Research Platform2025-08-28
Thank you, Monica! We're so glad to hear our team and notifications made your experience smooth and quick. We appreciate your kind words and look forward to supporting your future surveys.
We had been looking for a pay-as-you-go insights platform and this one didn't disappoint! Has a ton of capabilities and the AI suggestions are actually helpful.
Reply from Pollfish Market Research Platform2025-08-22
Hello,
Thank you for sharing your feedback! We’re so glad to hear you’ve had a positive experience!
The website is intuitive to use. I was able to create my own survey very easily.
When validating the survey and before processing the payment, Pollfish gives you valuable feedback on the structure of the survey and the target audience, so you can improve it before publishing it. This helped me spend my money more wisely and target the right audience.
The results dashboard is just great. You can filter responses and view them in different ways depending on how you want to use and analyze the data.
Overall, I am very satisfied with my experience for what I consider to be a fair price (about CHF 300.- for 100 responses)
Reply from Pollfish Market Research Platform2025-08-20
Hello Emilia,
Thank you so much for taking the time to share your valuable feedback on our platform! We’re glad Pollfish met your needs with ease and affordability. We value your positive experience!
I really like the possibility of getting responses without having to use my lead database.
My last survey required a specific number of responses by age, and Pollfish performed flawlessly.
Great experience and very prompt responses from the customer service! I have received the results for two surveys within the specified timeframe. The explanations on the functionality of the platform was also superb! Thank you for an exceptional experience and I am looking forward to further working with you!
Easy to use platform, fast and cost effective. I could not screen for my specific target market which was unfortunate. Every varying attempt I made resulted in not enough people signing up and a failed survey.
Platform leave a LOT to be desired! Lack of stat testing available on platform, lack of quality control, lack of research resources, lack of programming ability, etc. Not an ideal solution for researchers who want to have control over their data and/or obtain good quality data.
Easy to use and straight forward.
I used this for the first time for a benchmark report and found it was easy to use, didn't even need a tutorial. They were also prompt to evaluate my report and the results were clear to interpret.
There's a speeder problem and the lack of education and income being available across countries costs me tens of thousands of USD per year in extra question fees, whereas Pollfish provided this before the merger with Proedge.
Reply from Pollfish Market Research Platform2025-07-23
Hello Dustin,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced due to changes in our default demographics provided. Our team is working on restoring those. Please don’t hesitate to contact our support team at any time! We’re here to help and would happily look into this further.
Excellent customer service and response times, very helpful staff and great platform!
Reply from Pollfish Market Research Platform2025-07-21
Hello,
Thank you for your kind words! It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
A
A Yang · 1 review · Verified · Experienced 2025-07-04 ·
★★★★★
Results were great
Reply from Pollfish Market Research Platform2025-07-15
Hey there!!
Thank you so much for taking the time to share your valuable feedback on our platform! We're delighted you had a great experience. Hope to see you again soon!
We’ve bought 500 answers, it ended very quickly in just half an hour. After reading the responses we noticed unusual pattern, many respondents answered same answer on most questions which made the result looks invalid for us. Hope the company can filter useless responses on system level.
Reply from Pollfish Market Research Platform2025-07-14
Thank you for choosing to run your project using Pollfish, and for taking the time to leave feedback.
We’re pleased you found the platform easy to use. With a broad GenPop USA audience and a short survey format like yours - featuring similarly structured questions and no screeners - rapid fulfillment is expected. In fact, it’s a reflection of the strength of our respondent supply in this audience.
That said, we take data quality extremely seriously. Every response goes through multiple layers of quality control, including fraud detection, pattern analysis, and real-time validation. In your project, approximately 4% of respondents gave overly repetitive answers across the majority of your questions. While this is within industry norms, we understand that even a small percentage can affect confidence, and we’re constantly evolving our platform to minimize this even further.
We’re happy to walk you through filtering techniques or advanced targeting options to improve future results.
Please feel free to reach out to us at [email protected] or chat with our team directly at https://www.pollfish.com/#hs-chat-open.
Thanks again.
The Pollfish Team
good quick respond. very good chatting service. i get immediate help every time i start a chat.
Reply from Pollfish Market Research Platform2025-07-14
Hello Yang,
Thank you for your kind words! It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
