Pollfish Market Research Platform (pollfish.com) has a 3.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 71% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 63% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
The platform was easy to use, and survey responses were quick, but the quality was very low. It was clear the respondents were incentivized to fill out the survey as quickly as possible without much consideration. Perhaps there would have been better results with a better survey design, but with any open ended text questions the results were useless.
Reply from Pollfish Market Research Platform2025-07-04
Hey There!!
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced due to the survey results. Please don’t hesitate to contact our support team at any time! We’re here to help and would be happy to look into this further.
I liked the feedback I got trying to do it on my own. It was super helpful. I spent a month trying to organically get responses, I got less than 50 and using this platform I got 300 on less than 48 hours. The summary with % and data points are perfect for my presentation deck.
Reply from Pollfish Market Research Platform2025-07-14
Hello Kendallk,
Thank you so much for taking the time to share your valuable feedback on our platform! We're delighted you had a great experience. Hope to see you again soon!
M
Matt · 1 review · Verified · Experienced 2025-06-23 ·
★★★★★
The easiest market research you'll ever do.
A great product with a robust interface that cleverly uses AI to enable the user to create the most efficient and effective survey based on their needs. I'll be using this regularly moving forward when I need direct market feedback, and fast.
Reply from Pollfish Market Research Platform2025-07-01
Hello Matt,
Thank you for your kind words! It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
The ai feature is cool. It was my first time using the tool and the A - B feedback were so close that I’m not really sure what to do still.
Reply from Pollfish Market Research Platform2025-06-25
Hello Lynnette,
Thank you so much for taking the time to share your valuable feedback on our platform! Our support team is available 24/7 and always happy to assist you with setting up your questionnaire or anything else you might need.
Thanks again for sharing your experience!
m
miketian · 1 review · Experienced 2025-06-21 ·
★★★★★
Why can't I solve the problem anymore?
Reply from Pollfish Market Research Platform2025-06-21
Hi!
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced. Please feel free to contact our support team anytime so we can look into your specific needs further."
Reply from Pollfish Market Research Platform2025-06-12
Hi Emilija!
Thank you so much for taking the time to share your valuable feedback on our platform! We're delighted you had a great experience. Hope to see you again soon!
Pay per-project, great audiences, and great insights!
Reply from Pollfish Market Research Platform2025-06-10
Hello Deon,
Thank you for your kind words! It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
There was no one to quality check my study after it was completed which resulted in me unable to add more completes. There was no one to approve a submitted survey so it sat there over the weekend for a full day before it was approved. AND Pollfish results weren't being fully ingested into the Data Viz platform. No one was working the chat so we had to sit here trying our best to make due with what we had. We had client pitches and deadlines and this was very, very disappointing
Reply from Pollfish Market Research Platform2025-06-09
Hello Lisa,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced due to unclear aspects of the process. Please don’t hesitate to contact our support team at any time! We’re here to help and would be happy to look into this further.
Reply from Pollfish Market Research Platform2025-06-02
Hello Joe,
Thank you for your kind words! It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
far more affordable than i expected. wish i knew this existed months ago.
Reply from Pollfish Market Research Platform2025-05-28
Hi there!
Thank you so much for your kind words! We are delighted to hear that you found Pollfish far more affordable than expected — it’s great to know we exceeded your expectations. We will be happy to see you again in the future!
Fast customer support, but never answering my needs
Reply from Pollfish Market Research Platform2025-05-27
Hello Constance,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced. Please feel free to contact our support team anytime so we can look into your specific needs further.
Amazing experience! So much better than PickFu. The questionnaire build is so intuitive. Pricing package is easy to understand. No piling on of extra charges. Straightforward. The team approved right away, even had suggestions. Support was so responsive when I had a question about teams permissioning. Could not believe how fast the 500 survey responses happened. Data was so comprehensive. We got exactly what we needed and were able to slice the data in so many effective ways. Great reporting. Highly recommend. Plan to use Pollfish again.
Reply from Pollfish Market Research Platform2025-05-23
Hello Kris,
Thank you so much for your kind words! We are delighted to hear that you enjoyed using Pollfish! We will be happy to see you again in the future :)
Reply from Pollfish Market Research Platform2025-05-16
Hi there!
Thank you for your kind words! We're thrilled to hear that you found survey programming easy with Pollfish. It's great to know our platform is helping streamline your research needs. We truly appreciate your feedback!
Pollfish customer service is always THE BEST!!! Very quick response times and I am usually able to a person on Zoom within 48 hours for more complex questions.
Reply from Pollfish Market Research Platform2025-05-17
"Thank you very much for sharing your thoughtful remarks on our platform! That Pollfish was able to satisfy your demands is wonderful to hear. We really value your pleasant experience!
Horrible customer service who lies! Made all claims about terms and conditions, and when I reviewed terms and conditions separately, they admitted to lying to me.
Reply from Pollfish Market Research Platform2025-05-15
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced due to unclear aspects of the process. Please don’t hesitate to contact our support team at any time! We’re here to help and would be happy to look into this further.
Reply from Pollfish Market Research Platform2025-05-08
Hi there!
Thank you so much for taking the time to share your valuable feedback on our platform! We're delighted you had a great experience. Hope to see you again soon!
Excellent and accurate research.
Played a key role in the development of my product
Reply from Pollfish Market Research Platform2025-05-04
“We truly appreciate you sharing your insightful feedback about our platform! It’s fantastic to hear that Pollfish was able to meet your needs. Your positive experience means a lot to us!”
A
Adrian · 1 review · Verified · Experienced 2025-04-09 ·
★★★★★
I had to run 2 surveys because the A/B is confusing
I had to run 2 surveys because the A/B test format you use is confusing and misleading. The results and the way to build the questions were useless.
Fortunately, I had the opportunity to rerun the survey, but using a simple multiple-choice question, and the results were much better. Thanks for the credit. That was useful for running the study for the second time.
But in general a great tool.
Reply from Pollfish Market Research Platform2025-04-24
Hello Adrian,
Thank you for the feedback and for sharing your thoughts on the A/B format. Glad the credit helped, and appreciate the kind words about the tool!
