Premiere Collectibles (premierecollectibles.com) has a 3.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews. Last updated 2026-08-11.
What people say
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Michael Kelly · 2 reviews · Verified · Experienced 2026-06-16 ·
★★★★★
Never received my signed vinyl album
Never received my signed vinyl album. According to the tracking information, it is still shuttling within USPS facilities up and down the east coast. I asked prior to purchasing if it could be shipped to a local FedEx store for me to pick up which means they would have to ship by FedEx and was assured by their horrible chatbot that it was no problem but they shipped via USPS and it was denied by FedEx. Now it’s in permanent limbo. Terrible customer service.
Reply from Premiere Collectibles2026-07-20
Thank you for sharing your feedback, Michael. We’re truly sorry to hear about the shipping issues and understand how frustrating this experience has been.
A replacement order has already been processed, and we appreciate the opportunity to make this right. Thank you for your patience while we worked through the issue, and we hope the replacement arrives safely and restores your confidence in us.
My order took The Snail Train. It did arrive. It arrived in perfect condition.
Reply from Premiere Collectibles2026-07-20
Thank you, Bill! We're glad your order arrived safely and in perfect condition, even if it felt like it took the scenic route. We appreciate your patience and hope you enjoy your new collectible! 🚂✨
Thank you, Bonnie! We're delighted to hear you were very satisfied with our service. We truly appreciate your support and look forward to serving you again! ✨
REceived the wrong item and it has been a nightmare returning and getting the right item. As of this time I still have not received the correct item.
Reply from Premiere Collectibles2026-07-21
Thank you for your feedback, Timothy. We're truly sorry you received the wrong item and that resolving it has been such a frustrating experience. This isn't the level of service we strive to provide.
Our Customer Service team will be reaching out with an update on your replacement order. We appreciate your patience and the opportunity to make this right.
Thank you, Andrew! We're so glad everything arrived safely. It’s great to hear your preorders came together perfectly. We appreciate your support and hope you enjoy your new additions! 📚✨
Book was exactly as advertised, quick delivery too. I’m very happy with Premiere Collectibles and will definitely buy from them again.
Reply from Premiere Collectibles2026-07-20
Thank you so much, Melinda! We’re thrilled to hear your book arrived quickly and was exactly as described. It means a lot to know you had such a positive experience, and we can’t wait to help you find your next signed collectible! ✨
Thank you for your feedback, Joanne. We’re truly sorry your order took so long to arrive. We understand how frustrating a seven-month wait must have been, and we apologize that your experience did not meet expectations.
We appreciate you sharing your experience, and your feedback will help us continue improving our fulfillment and communication for future releases. 📚
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Chris · 12 reviews · Verified · Experienced 2026-06-18 ·
★★★★★
absolutely perfect
Reply from Premiere Collectibles2026-07-20
Thank you, Chris! We couldn't ask for a better compliment. We're so glad everything was just right, and we truly appreciate your support. Enjoy your collectible! ✨
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PATRICK DEVINE · 1 review · Verified · Experienced 2026-06-17 ·
★★★★★
Products are great.
Reply from Premiere Collectibles2026-07-20
Thank you, Patrick! We're so glad you're enjoying your collectible. We appreciate your support and look forward to helping you add more great pieces to your collection! ✨
Thank you, Janet! That’s wonderful to hear. We’re so glad you enjoy shopping with us, and we truly appreciate your continued support. Happy reading and happy collecting! 📚✨
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Heather K · 4 reviews · Experienced 2026-07-16 ·
★★★★★
Excellent service
Excellent service, and my JSA authenticated autographed Kim Thayil memoir is perfect! 😃
Reply from Premiere Collectibles2026-07-20
Thank you, Heather! We’re thrilled to hear your JSA-authenticated Kim Thayil memoir arrived perfectly and that you had an excellent experience with us. It’s always exciting to know a special signed piece has found a great home. Enjoy your new addition, and thank you for choosing Premiere Collectibles! ✨
The LP had slid completely behind the cardboard and I had to take it all apart to get it in the right spot. But because of all the movement, there’s a ton of cardboard dust that I couldn’t get out. Kinda disappointing, but I fixed it as much as I could. Also I thought it was going to be a colored LP and it’s just regular black vinyl.
Reply from Premiere Collectibles2026-08-04
Thank you for sharing your feedback, Travis. We’re sorry to hear that your LP arrived with these issues and that the item did not meet your expectations. We understand how important the condition and details of a collectible are to our customers.
We appreciate you bringing this to our attention. Our Customer Service team will be reaching out to review your concerns and assist with a resolution. Thank you for giving us the opportunity to resolve this for you.
Dissatisfied my order was not what I was expecting
I recently ordered a "limited multi-colored signed edition" (1 of 99) autographed The Offspring Americana vinyl. I did receive it. I did not open it immediately. I have now opened it only to discover it is BLACK and NOT a "multi-colored signed edition." I am not happy that I received a black vinyl. I do not consider black a "mulit-colored signed edition." That is misleading and deceptive. Your web site clearly stated "multi-colored signed edition" and I have a screenshot of the specific wording. While I understand "multi-colored signed edition may represent the actual signatures being "multi-colored," it was misleading as to the actual VINLY being black. Overall - very dissatisfied with Premiere Collectibles. How can this be addressed?
Order#1509318
Tracking 382105871133
Debbie Martin
Reply from Premiere Collectibles2026-08-04
Thank you for sharing your feedback, Debra. We’re sorry to hear that the item you received did not meet your expectations. We understand how important it is for collectors to receive the exact edition they were expecting, especially with limited collectibles.
We appreciate you bringing your concerns to our attention. Our Customer Service team will be reaching out to review your order and assist with your concerns. Thank you for giving us the opportunity to make this right.
Thank you, Andrew! It’s great to hear everything arrived just as it should. We put a lot of care into getting these items safely to collectors, and we’re glad your experience was a smooth one. Happy collecting! 📚
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Carmen · 1 review · Verified · Experienced 2026-06-10 ·
★★★★★
I love my products that I received
I love my products that I received, but it took almost a year to get them. I had to email them to ask for a refund before they told me what was causing the delay. If they would have reached out and let us know what was causing the delay I would have given more stars.
Reply from Premiere Collectibles2026-07-20
Thank you for sharing your feedback, Carmen. We’re happy to hear that you love the products you received, but we sincerely apologize for the extended wait and the frustration caused by the lack of proactive updates.
We understand how important communication is, especially when an order experiences an unexpected delay. Your feedback is valuable, and we’ll continue working on improving on overall customer experience throughout the fulfillment process.
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Aj · 1 review · Verified · Experienced 2026-06-19 ·
★★★★★
Excellent communication
Excellent communication. Delivered safely.
Reply from Premiere Collectibles2026-07-20
Thank you, AJ! We're so glad you had a great experience with us. We truly appreciate your support and hope to serve you again soon! ✨
Preorder the autographed A Screaming Life, came as promised and protected. Easy ordering and kept in touch the entire process. Wife loves the book, thank you!
Reply from Premiere Collectibles2026-07-20
Thank you, Nathaniel! We're so happy to hear everything arrived safely and that the ordering process was smooth from start to finish. Best of all, we're thrilled your wife loves her signed copy. Thanks for letting us be part of such a special gift! 📚✨
7 weeks post order and still no item has been received.
Reply from Premiere Collectibles2026-07-20
Thank you for your feedback, Amy. We're sorry to hear you haven't received your order yet. We understand how frustrating that must be.
After reviewing your order, we can confirm that your Americana (Signed Vinyl) was shipped in June. Our Customer Service team will be reaching out to review the shipment details with you and help determine what happened. We appreciate the opportunity to look into this and assist with resolving the issue as quickly as possible. 📦
Quick shipment Items as descibed. Had an issue but customer service corrected the issue with 3 weeks.
Reply from Premiere Collectibles2026-07-20
Thank you, Bill! We're glad your order arrived quickly and exactly as described. We also appreciate your patience while we worked through the issue, and we're happy our Customer Service team was able to make things right. Thanks for your support! ✨