Prescription Lifeline

Excellent representative

Always helpful and polite.

Customer service and staff were…

Customer service and staff were knowledgeable, helpful and customer centered.

Friendly staff with knowledge of the situations and very helpful

Friendly and welcoming staff

i tried to cancel my membership 2 days…

i tried to cancel my membership 2 days after i signed up it with in 3 days they are telling me because they sent me early paperwork i cannot cancel and they say i have to pay another $200 to get out of the contract this is a joke they keep saying with pride that i will get sent to collections if i don not make next pymt

Great Experience.

Very good at explaining the process and very kind and patient.

Taylor was wonderful

Taylor was wonderful. She was helpful and informative. Everyone I spoke with helped me out and explained everything clearly. I feel very confident about my dealings with prescription lifeline.

Wonderful

Wonderful, everything was explained to me. Everyone that I spoke to was polite, and very helpful in explaining everything to me.

Customer service representative was…

Customer service representative was very pleasant and very helpful.

The experience from the staff members…

The experience from the staff members was Great! They helped us every step of the way. Thanks again! NM

Your rep was very kind and willing to be flexable with me.

The rep was very kind and willing to work with me to resolve the situation.

I paid for fast service of membership…

I paid for fast service of membership package and I have not received it in a week.

The friendliness of all

The friendliness of all ! Talking to a person is great as well.

Absolutely a blessing

Cindy Hoffman was a treasure trove of information. She explained everything so that even an old, tired, and grumpy old geezer like me could understand it. Roxanne was also great for information.

No worries!

No worries! Never am concerned if my meds will get here in time. Always arrive before I even think about worrying …. are they coming ?!? Yes they come They are at my door!! Thank you for being so consistent. You do great with that timing 😊

I sent in the documents by email on the…18th

I sent in the documents by email on the 18th. I hope they are clearer. I will be mailing a copy also. It states my next renewal is on 10/03/2026. We have gotten no medicine so far this month. Waiting on Social Security's final answer. So it looks like we won't be getting any medication until August of 2026. Could you please take a look at this?

So far so good

Taylor

Taylor, has been great, and I called back and Roxanne was verry helpful in changing by account to my credit card. Great service all around!

You great a human being answering the…

You get a human being answering the phone and helping you!! I hope to gosh that this company doesn’t succumb to AI. Everyone who has ever helped has been so professional and empathetic.

Your Customer Service is on-point!

Roxanne was wonderful! She was easy to understand and seemed very well-versed in the company and what was needed to get me enrolled. She was kind and helpful too during the entire process. When we finished the call, I don't think I had any questions about what to expect. I am so grateful for being able to find your company and that you can help me with the prescription (which I otherwise could not afford). The only down-side to this process is the time it takes to get my first delivery of the medication. 6 to 8 weeks is a long time to wait before beginning the meds and I'm worried by that time I could be malnourished.