The prime lash mascara s great.
The prime lash mascara s great. Goes on nice and doesn’t clump. I have the black and the plum colours!
About Prime Prometics
Data updated- Website
- primeprometics.com
- Category
- Beauty & Well-being
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 82% (9/11)
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Is Prime Prometics legit?
Prime Prometics (primeprometics.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
What people say
I was actually skeptical about the…
I was actually skeptical about the products. After trying them, they are actually great
Tried lots of mascaras and Prime Mascara is Definitely the Best!
Have tried a lot of mascara over the yrs. I was using Thrive mascara and didn’t find anything wrong with it. Saw ads & testimonials indicating how good Prime mascara is for older people, addressing most of my concerns. Decided to give it a try. Love it! Doesn’t clump. Easy to get off. Love the various colors. So far, have not had a time when Prime Mascara has given me raccoon eyes or flaked off **Definately worth the money** I did contact customer service bc my navy mascara dried up quicker than I thought it would. Customer service replied immediately—same day. Othered to give me either a refund or a replacement. Of course I requested a replacement tube bc I love this mascara! So far I have not received my replacement tube but I am sure it will be arriving shortly
Received a product that was dried out…
Received a product that was dried out they promptly sent a replacement
An absolutely fabulous mascara - So happy with this purchase.
An absolutely fabulous mascara - So happy with this purchase. After a small mishap with my first order going missing due to the delivery service, I received my mascara. The company was great in dealing with this issue and answered me promptly and dispatched my new mascara. Fabulous customer service. I am so happy with my new mascara. I have been on a bit of a journey with mascara recently, having tried the Clinique tubing, Mac tubing, Tartelette tubing and Rumi Cosmetics tubing in the last few months. After reading about Prime Prometics on Instagram - I was intrigued to try it. It is billed as a mascara for older ladies with thinning lashes - that is me! My lashes are very fair but used to be long - now they have got smaller and more sparse. This mascara actually lengthens and thickens them and they look the best they have done in years. I ordered the black but I am going to try one of their other Colours next time! Give it a try - you won't be disappointed!
Primelash mascara is great!
Primelash mascara is great! Previously I found mascara smudged or clumped and this does neither - even after a swim! It was delivered swiftly and well packaged. All in all a happy customer.
Color Changing Foundation!! Magic Foundation!!!
Color Changing Foundation!!! WOW! Amazing product, easy to use. Covers evenly. Only need a really small amount. Compliments everyday.
I ordered it one time, now I keep getting a tube every so often and I don’t want it, do I get out of this?
I ordered it one time, what it was about and now they put me on a subscription, have tried to cancel, no phone number, and waiting and waiting and I keep getting a mascara. This is the third. I can’t even talk to someone., I don’t like a company that has no one to talk to so for this reason I wanna cancel my order. I’m trying to cancel it bad service when they won’t talk to you.
Reply from Prime Prometics2026-07-29
We’re very sorry for the frustration and confusion this subscription has caused, especially after receiving three mascaras and feeling unable to reach someone directly. While we don’t currently offer phone support, our team is available by email and will be happy to help. We’ve requested additional information through Trustpilot so we can locate your customer profile and order. You can also email us from the address used to place your original order, and we’ll take care of this for you. Subscriptions can be cancelled, paused, edited, or skipped through your customer account on our website, and our team can also make these changes for you by email. Please reach out so we can take care of this and make sure everything is properly resolved.
My first purchase was Instant Coverage…
My first purchase was Instant Coverage Hairline Powder. I am going thru pretty heavy hairloss with my scalp showing in many areas. This product is awesome!! I love that my part in front and my scalp in the back is no longer glaring at everyone. Also a big shout out to customer service!! I had ordered the wrong shade and they were quick to help me out and get me the correct shade. They were efficient and very friendly.
Eye Brighteners
I'm 57 and had been struggling to find the right colour's to open my eyes up and found the Prime Prometic's Eye Brightener in Vanilla, Vintage Mauve and the Champagne to highlight have been a life changer. I love that the colour's are so smooth to apply and they blend together easily without creasing into the fine lines.
I ordered foundation
I ordered foundation, eyeliner eyeshadow, and mascara on July 6 It is now July 27 and still have not received my make up. tried calling that was useless. Sent several emails. If I don't hear from someone today with satisfied results I will have my credit card take the money back!
Reply from Prime Prometics2026-08-04
We’re truly sorry that your order has not arrived and that you were unable to get the support you needed after several attempts to contact us. We completely understand how frustrating and disappointing this has been. Please rest assured that your order is covered under our refund policy. As a chargeback has now been opened with your card provider, we are required to allow that process to continue. We will fully cooperate with their review and provide any information requested. We’re here to help, so please don’t hesitate to reach out if you need any further information from us.
Awesome product the foundation is great…
Awesome product the foundation is great for people like me covers my spots and rosacea. Finally found a product that is great! Love the mulberry eyeliner and mascara. Great for women over 50.
The best eyeliner
Prime has my favorite eye liner it dosent smudge but glides on effortlessly. I’m over 50 and have no problem putting this on quickly. Orders ship quickly and can always depend on Prime.
Fantastic Make-Up and Products
Thank you PrimePrometics for making such fantastic make-up and products! I have finally found make-up that works so well on my mature skin. The Primeskin CC cream is the perfect color and even covers my age spots. The Eye Brightening Corrector really works well, and the PrimeWand Pigment goes on like butter so I can build up the color if I want more. The Eye Brightener and Eye Liner both just glide on so easily. The mascara is so awesome that it is now my new favorite. All the make-up goes on sooo smoothly without any tugging on my mature skin. At my 73 years old I don't expect miracles, but Prime Make-up products come pretty close!!! Thank you again PrimePrometics for making such Wonderful Products
Prime Prometics Beauty Water
The product I tried from Prime Prometics is the Beauty Water. I had bought the prime lash lengthening & volumizing mascara and since it is water resistant I wanted to make sure the mascara would come off easily at the end of the day. It did and I love it! I also bought the prime skin color changing foundation and love it as well. I learned the first time I used it a little goes a long way. So far I’m very pleased with the products I’ve bought from Prime Prometics, how they work as well as their price point!
Finally, a brow product that really works!
I have tried many products to enhance my fading eyebrows. I have used brow mascara and/or pencils before, but nothing looked natural. As a last hope, I ordered Prime Brow Tinted Gel . It arrived quickly and when I first applied it, I was astonished that it found tiny white hairs I thought had long disappeared. The gel can leave a few clumps but I have learned that once you apply it, if there are clumps, leave them alone and let everything dry for about 5 minutes, and then take a dry toothbrush and with one swipe, brush your brows in the opposite direction that they grow. The finished look is incredibly natural! My once brown hair is now completely grey, so the color I chose was Ash Brown, and it is perfect. I highly recommend this wonderful product.
An absolute must-have in my make-up bag
I have spent years trying to find a mascara that not only looks good on my sparse lashes, but doesn't smudge over the course of the day or flake off leaving me with panda eyes. This mascara meets the brief perfectly. And as a bonus it washes off easily at the end of the day. Also using PrimeLash mascara alongside a lash serum has given me lashes that someone half my age would be proud of!
These cosmetics are wonderful
These cosmetics are wonderful! I ordered the mascara, eyeliner, and the under eye brightening corrector. I just love every single thing about each one. The eyeliner goes on so smoothly, the mascara is the best I have ever had and the eye brightener is great. I have ordered the same products from other companies but nothing can compare to Prometics! I just ordered the brow pencil and looking forward to receiving it. Thanks Prometics, your products are wonderful!!
Foundation that works for mature women
I was looking for a foundation that looks natural yet has good coverage. I am an 82 year old, active woman. I needed foundation that included SPF as well. I've been very pleased with my purchase. The results are very satisfying.
Top notch customer service
Top notch customer service! Plus the products are second to none. Highly recommend the mascara and eye liner….all shades! I have very sensitive eyes, and these two don’t bother me at all!