Prime Prometics (primeprometics.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
What people say
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Sheri Amos · 1 review · Experienced 2026-08-01 ·
★★★★★
This is fabulous stuff!
This is fabulous stuff! I have the color changing foundation which delivers beautifully smooth coverage and moisture all day long. I also tried the mulberry mascara and liked it too. I have sensitive, dry eyes and did not find that it irritated my eyes as other mascaras do. I rarely write reviews, but liked these products so much I had to leave a good review.
Pleasantly impressed with the eye color especially!
I’m gradually replacing my old mineral eye shadow and blush with the wonderful easy to use pencil style eyeshadow that is user friendly for my arthritic hands.
I had tried cream eyeshadow before but it creased quickly and I was really hesitant to try again.The return / exchange policy encourages me to try new products.
Not a lot is needed for full coverage and I think using the brush helps with evening it out!
I have been pleasantly impressed with how Prime Prometics version does not crease and stays on.
It’s not a miracle worker but it does work better than other products at these price levels.
I’m enjoying experimenting .
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Linda Clark · 2 reviews · Experienced 2026-07-31 ·
★★★★★
I ordered the hydrating lip stain and…
I ordered the hydrating lip stain and it is awful! There is nothing hydrating about it. It is so dry it is hard to get it to adhere to my lips! I had to go over and over each spot and felt like I was on a desert when done!
Reply from Prime Prometics2026-08-04
We’re very sorry the Lip Stain felt so dry and did not perform as you expected. We completely understand how disappointing it is to struggle with application when you were hoping for a comfortable, hydrating finish.
Please rest assured that you’re covered by our 100% money-back guarantee. Please reach out to our team with your order number or the email used at checkout so we can review your order and help make this right.
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PATRICIA L POSLICK · 2 reviews · Experienced 2026-07-18 ·
★★★★★
My new favorite
I have found the only foundation I will ever use again. It works wonderful with my skin tone and sensitive skin.
My eyelashes are finally growing and… strengthening thanks to Prime Prometics after many years of having no eyelashes at all. It has given me me more confidence.
My eyelashes are finally growing and getting stronger. I love the way the mascara glides on easily and can be removed easily. It doesn't irritate my eyes which I had a problem with other mascaras in the past. I will never buy any other kind of mascara but Prime Prometics. It's the best mascara on the market as far as I'm concerned. I love how many colours there are. I've tried black for awhile and brown. Now I'm going to try the Mulberry that I bought not so long ago. I also bought the Navy Blue a couple of weeks ago and can hardly wait to try it. The customer service team is excellent and are always quick to reply to your questions and give advice when you want it.It doesn't take long to receive your order in the mail. All in all Prime Prometics you are the best and I will keep ordering my mascara from you all the time. I use no other brand and never will. Your discounts are great and quite affordable. Thanks so very much Prime Prometics for making the best mascara ever and your other products are great as well. Kudos to you. A very loyal and faithful customer. Sherree DeLorey from British Columbia,Canada. Have a wonderful day. Take care🥰
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S George · 1 review · Experienced 2026-07-19 ·
★★★★★
Longer lashes with the clumping
Prime mascara gives you longer lashes without that thick clumpy look and then washes off easily at night. It’s a bonus that it also comes in interesting colours. They also have quick and friendly customer service.
Loved the way it made my lashes looked. Next time I'll do a double coat to make it look better.
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Betty9945 · 2 reviews · Experienced 2026-07-31 ·
★★★★★
LOVE IT
At age 80 I have tried many foundations but couldn't find an exact match. When I saw Prime Prometics on Facebook, I was skeptical but decided to try it. It actually works!Also it goes on quickly. I love it and will be ordering second bottle soon.
I also like the eye brighteners; I have Estrella and Violetta. At first I had trouble with Estrella but now works well. I tried the eyeliner in Mulberry..pretty color but wish it was larger tip. I have ordered a lipstick which hasn't arrived but I believe I will like it. I DO like the lip liner which works well as an all-over lipstick. I have had no problem with Customer Service. Very good!
Finally a mascara for me. Easy to apply, makes great lashes! No burning eyes, no smudges and it stays beautiful all day long. Customer Service very good. Mascara arrives in no time even in Switzerland. TOP!
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customer · 4 reviews · Experienced 2026-07-30 ·
★★★★★
Love the eyeshadow but one broke while…
Love the eyeshadow but one broke while I was using it today. Also I don’t love the mascara. Comes off and leaves a lot of black underneath my eyes
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Donna M Sommer · 2 reviews · Experienced 2026-06-17 ·
★★★★★
I had been looking for a foundation…
I had been looking for a foundation that would not fall into the lines and creaseson my face that would also match my skin. Well, when I found the foundation, I was ecstatic it matched, and it wasn't in the creases and fine lines. I also got the eyeliner, which is wonderful. It gives a nice color without being too bold. The mascara is amazing no clumping and beautiful color. I got the Mulberry also the eye breakers just give you enough brightness to open your eyes, but not make them look too heavy.
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Terry B. · 3 reviews · Experienced 2026-07-15 ·
★★★★★
Great Products
Love all the products I have purchased from Prime Prometics. Quality products, I especially love the water for makeup remover.
Quite simply Prometics lip lines and gloss are the best I have ever tried to obtain lasting color in my otherwise colorless lips. I plan to save up to send my daughter and sister this amazing product.
This product is excellent and meets my expectations. I plan to buy different colors and get rid of my noneffective products.
It is expensive so budgeting will be a consideration going forward.
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Ellen · 3 reviews · Experienced 2026-06-15 ·
★★★★★
I’m not one that usually uses mascara…
I’m not one that usually uses mascara because it breaks my lashes or doesn’t do very much to them. I saw the Prime promedics Mulberry mascara and decided to try it out. I have an upcoming trip and my daughter’s getting married and I’m gonna need something. So I bought it…. Can I tell you, I don’t know where these lashes came from but they were big, defined, and beautiful. I couldn’t believe these were actually my lashes. I took it off that evening, came off very beautifully with warm water. The next day my lashes looked good so I decided to keep on trying it daily. It seems like every time I use it my lash health was better and better. I’m truly thrilled with this mascara because it’s more than that. It’s lash care as well. I will continue to buy this and am finally back to wearing mascara most days. Truly can’t go wrong. I’ve only tried the Mulberry which was gorgeous on my eyes and I’m dying to try some of the other colors.
Over the years I have spent a small fortune on mascaras and foundations that never quite came up to expectations. Most were awful and ended up in the bin despite the hype. The first Prime Prometics mascara that I tried was the brown one, and to say that I was delighted is an understatement. The brush makes it so easy to apply, and not only does it look good it stays all day long. I then ordered the blue mascara, and am totally hooked! In fact I ordered another one to make sure that I don't run out. It's easy to remove with warm soap and water, and there is no eye irritation.
The colour changing foundation is also brilliant, I don't apply much - just enough to smooth out skin oddities - and it looks so natural.
I can't see myself ever changing from these products - yes they appear expensive, but not when you consider all the wastage from items that end up being thrown away. I have no hesitation in recommending this company and their products.
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Pauline Wilson · 3 reviews · Experienced 2026-07-29 ·
★★★★★
I am delighted to wear Prime mascara…
I am delighted to wear Prime mascara because for the first time in a long time my lashes are pretty and most of all separated. Wow. Delighted .
I was initially skeptical about the color-changing foundation ad, but I decided to try it since it offers a 30-day money back guarantee. I absolutely like it, after years of struggling to find the right shade, I think this may be my new go-to foundation. I especially love how perfectly it matches my skin tone.
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Irina · 2 reviews · Experienced 2026-07-23 ·
★★★★★
I've been looking forward to PrimeLash…
I've been looking forward to PrimeLash products (and I've been waiting for some time!) but I was rewarded: PrimeLash Mascara is definitely the best mascara I've had so far. It is easily applied, elongates and highlights the eyelashes without sticking them together, without leaving lumps, without stretching around, even after a whole day in the summer heat. A minus: I find it harder to remove than the tutorials I saw seemed to promise. I'll practice some more! Overall, it is a very good product that does exactly what it promises. Color changing foundation is another equally pleasant surprise, it perfectly matches the color of my skin (I've always had difficulty finding the right shade for the foundation) and ensures a good enough coverage for most of my skin imperfections, without weighing down the skin, it does not collect in deep wrinkles but does not fade the superficial ones. Although I have combination skin, greasier areas do not become disturbingly shiny throughout the day. The third product I bought is Beauty water, which did not particularly impress me, it does its job similarly to other similar products that I have used over time, but it stings intensely with accidental contact with the eyes. In conclusion, PrimeLash mascara is my favorite and it is completely different from other mascaras I have used, Color changing foundation is a very good choice and I will definitely buy more, beauty water does not seem like a must have to me.
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Mar-jay · 18 reviews · Experienced 2026-07-29 ·
★★★★★
I would give zero if there was an…
I would give zero if there was an option. I have been writing to this company since the 13th of July about where my products were coming from. I thought they had a UK distributor they took over 12 I think days I think they’re coming from China which I wasn’t very happy about the eye brighter not happy with it at all I agree and I wish I’d read other reviews before I’d even purchased the items you can see the skin through my eyes the redness just not a good product the lipstick great colour but so drying the more I use it it seems the dry my lips get I would like to get a refund on these products. I keep sending emails and I don’t get any response at all. I’m certainly unlikely to hear from them within my 30 days to get my money back and I will feel that I will also have to go down the root PayPal to try and get my money back not happy do not use this company. They really seem like scam merchants and the products are not that brilliant at all.
Reply from Prime Prometics2026-07-30
We’re truly sorry for the frustration, worry, and lack of communication you’ve experienced. Please don’t worry we want to help get this sorted. As you contacted us within the 30-day money-back guarantee period, your case will still be reviewed under that guarantee.
Please send us another email referencing this Trustpilot review and include your order number and the email address used to place the order. This will help us locate your case quickly. We would sincerely appreciate the opportunity to make this right.