Sold hockey shoes they don't have
Ordered hockey shoes. Didn't hear anything for 2 weeks. Received no response to an email querying the process. Called them today to discover they don't have the shoes we ordered, so had to ask for a refund.
About ProHockeyDirect
Data updated- Website
- prohockeydirect.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 0% (0/3)
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Is ProHockeyDirect legit?
ProHockeyDirect (prohockeydirect.com) has a 1.0 out of 5 rating on OK.one, based on 3 user reviews collected here. It is listed under Sports and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Avoid this company at all costs
Avoid this company at all costs. Advertised as having the hockey stick in stock, for delivery 3/4 days. 2 weeks later no sign of it and the company doesn’t respond to emails and the tel no. given is out of service. Only way I managed to get a response was via Facebook - 4 weeks later hopefully I’ll get my money back. Dreadful service.
Do not use this amateur operation
Do not use this amateur operation. I purchased several items through this website. The goods arrived separately after very slow delivery times and only after I chased them by phone (emails were ignored). I paid to return one item and a return was sent back in the wrong colour. I paid to return that item and heard nothing for a month. When I inquired, they claimed never to have received the return even though I have a Royal Mail delivery confirmation at their address (which I sent them). They then claimed I had missed the return window which they calculated off the original delivery date. Subsequent emails trying to resolve the situation have gone unanswered and I am out of pocket for the goods they have "lost" somewhere. After three months and all the back and forward perhaps I technically did not meet all the terms and conditions - who knows - but the customer service is woeful regardless. A case study in how not to run an on-line business.