Pronto Insurance

Soraya with Pronto Insurance was very…

Soraya with Pronto Insurance was very professional and helpful which made the process very easy thanks.

Great service Mrs.ruth gave great…

Great service Mrs.ruth gave great customer service would recommend to anyone

Nice Insurance Agent

I spoke with Kathy from the Corpus area office she is very nice and has a lot of knowledge about insurance she listens and helps with all questions.She is very nice and helpful I enjoy talking with her and I like getting information from her about insurance thanks for everything Kathy!!!

Excellent Service

Got insurance today with Cindy out of…

Got insurance today with Cindy out of Cuero,Tx an me just say, very professional a nice. Didn’t have enough to cover so she worked out a great deal with us an I was able to get my car off the lot today! If it wasent for her I wouldn’t be driving my car today. BIG THANK YOU TO PRONTO AND MS.CINDY. DEFINITELY RECOMMEND!!

Fast and easy

Easy and affordable

Easy to get without driving to location…

Easy to get without driving to location and easy to fill out thanks .

Good service and perfect prices

Felipe gave me a quick and fair…

Felipe gave me a quick and fair estimate. Can't beat the prices and he was very professional, I could tell he took his job seriously, and wanted to help!

The online portal creates unnecessary…

The online portal creates unnecessary obstacles for existing customers. After logging into my account, I confirmed that my previous policy had been canceled. Since nothing has changed with my policy, including the drivers, vehicles, or coverage, I expected to have the option to purchase a replacement policy using the information already on file. Instead, I was required to start a new application. After entering my information, the system informed me that an account already existed and instructed me to log in, even though I was already logged in and had just viewed my canceled policy. If the portal recognizes my account well enough to display my policy information, it should also recognize that I am already signed in when purchasing a replacement policy. After completing the purchase, I was unable to download my insurance ID cards because the page continuously loads without ever displaying them. I assume this may be because electronic signature documents are still required, but more than 20 minutes later I have not received them. If signatures are required before ID cards become available, the portal should clearly communicate that instead of leaving customers wondering why they cannot access proof of insurance. I specifically set aside part of my day off to take care of important tasks like this. What should have been a quick and straightforward process turned into an unnecessary inconvenience that consumed far more time than it should have. Existing customers should not have to re-enter information the company already has or try to figure out why they cannot access documents after purchasing a policy. The portal should provide a simpler experience for customers whose information has not changed. Purchasing a replacement policy should be efficient, existing account information should carry over automatically, and the system should clearly communicate any remaining steps before the policy is finalized and insurance ID cards become available.

Rosie really went above and beyond to…

Rosie really went above and beyond to try and understand my situation before just offering just any insurance plan. Her ability to actively listen and ask the right questions is what I look for in a company when choosing to do business with and she met all my expectations and more.

Horrible company if you are the victim… they are likely going to get you sued if you are the policy holder.

Horrible company if you are the victim of one of their insured drivers. The accident happened on 6/19/26. As of today, I was forced to contact my insurance company to get the repairs done to my vehicle. Pronto has a third party they selected to help process their claims. On numerous calls, they told me to call their third-party agent because they were the delay. Pronto can't see into their database, so they feel any delays are on them. I did call that company on several occasions and did not receive a return call or any communication resulting in the repair of the damage done by their at-fault driver. These folks are not an insurance company. These folks are a scam. If they provide your insurance, and if this is emblematic of how they operate, they will get you sued. If you get hit by their driver, you or your insurance company will likely sue them. From my experience, this is their business model.

I’ve been with pronto insurance for…

I’ve been with pronto insurance for almost 3 yrs and I am very pleased with the service I’ve received from sarahi . She’s super friendly and helpful. Always answers my questions with a smile and patience.

Very pleased with the process

Pronto always helpful !!

The Insurance Gentleman that help me, Javier (Westgate)was excellent, answered all my questions and extremely knowledgeable . highly recommend this location.

Best rates I could find

Best rates I could find. - we will see how it goes but so far very happy

Quick and simple

Fast and cheap insurance

Fast and cheap insurance, good service rep

Easy process

Easy process, except for signing the documents the link was not working properly and had to copy and paste as the email suggests Then was never directed to the following pages to sign it only loaded out one page then froze.

So I live in Bastrop tx,Two pronto…

So I live in Bastrop tx,Two pronto insurance companies, but really not insurance company,3rd party insurance they must be , Today I was paying my payment on,3 vehicles and cancel one that I plan on junking 1 of 3 they're charging me for a month for all ,3 and charge me 60 dollars for cancellation of the 1 claiming Apollo is charging me to drop it off my policy after reading the cancellation I'm paying pronto for dropping the 1 vehicle off the policy, People beware of this, when you get insurance from them you are NOT buying insurance from them THEY are a third party insurance that is going to charge you more MONEY then going directly to insurance company that you thought you were going to buy from ......They say pronto insurance but really you don't get insurance through them at ALL,If you buy from them you are only paying for A 3RD party they say no way around this..,I will be investigating Moore in to this.,..,I will keep you Posted on what I find, including follow up from BBB.Not alot of money,It's the misleading them saying that the insurance is charging, Very Misleading to say the least.,.........I will be shopping around and asking more questions Thanks for schooling me on INSURANCE.