Bad service
To be honest shit customer service
About ProTech Auto Systems
Data updated- Website
- protechautosystems.com
- Category
- Vehicles & Transportation
- Location
- United States · OAKLAND PARK
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 60% (3/5)
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Is ProTech Auto Systems legit?
ProTech Auto Systems (protechautosystems.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
CUSTOMER CARE AND SERVICE WAS GREAT
CUSTOMER CARE AND SERVICE WAS GREAT . WHILE MY SITUATION COULD NOT BE HELPED AND I DROVE A LONG WAY , I WOULD NOT HESITATE TO GO BACK OR RECOMMEND THEM
I was told it would be ready to ship…
I was told it would be ready to ship Tuesday or Wednesday and I would receive it Friday or Saturday Monday afternoon not yet
Reply from ProTech Auto Systems2026-08-04
Hey Pat. Sorry for the delay. The post office said the World Cup soccer Tournament was slowing the mail down. According to tracking, it got there the day after you left the review. Thanks again.
The computer is working
Superb customer service!
The PCM for my 98 Ford Ranger 3.0…
The PCM for my 98 Ford Ranger 3.0 arrived today. Only a 10 minute job to take the old one out and install the new one. Plug and play just like you said. No PAT chip key to deal with on my truck so everything was very easy. Started right up and runs smooth as ever. The tracking updates sucked as usual but thats not your fault. Thanks for a good job and providing parts for old trucks like mine.
Customer Service is great
Customer Service is great! I called twice and they answered all my questions fast and efficient.
Chris is very helpful and good great…
Chris is very helpful and good great customer services
first one didnt work..then sent me a…
first one didnt work..then you sent me a replacement that was worse than the first one . this is for a ECU 1994 food f150 4.9 e4od trans. then would not refund because it was past the 60 day refund window..whether the truck was sold or not doesnt matter if the part is defective .buyer beware..i had to purchased a ECU from a different company that worked perfect the first time...pro tech sells a very expensive door stop. after i wrote this review,i gave the second one you sent to me to the person that bought the truck. he installed it to see if it worked and it was smoking really bad and not shifting properly. he took the original ecu that came with the truck from the factory and had the leaking capacitors replaced and all the circuits checked. he then reinstalled the original factory module he had repaired and the truck runs perfect, so now he has 2 good modules the one he had repaired and the one i purchased from another company. since there was no warrunty from you i broke the seals and opened the second one you sent me up. 2 of the capacitors were not properly soldered and it also had three green jumper wires soldered improperly to the circuit board. i took it to the place that fixed the original factory ecu and they said it was not repairable so i threw it away. you need better quality control on your work. the second one you sent me was worse than the first one i bought from you. thats the truth. be safe and Gods speed to you.BUYERS BEWARE
Reply from ProTech Auto Systems2026-04-23
Hey Craig. I'm afraid that's a different story than what you told me on the phone. You called two months after you received the first PCM and reported having the same problem. We warrantied that computer for you and one month later, you called saying that your customer sold the truck to someone else. You didn't mention anything about ordering a computer elsewhere- just that you were looking for a refund. You are still eligible for a warranty replacement, but getting a refund after keeping it for three months is not possible. I'm sorry that your customer decided to sell the truck instead of having you fix it (If that is the case), but we're not responsible for what happens between you and your customer. Thanks again.
thankyou ..i reset parameters myself.
thankyou ..i reset parameters myself.. works all systems go. thankyou again...
Order by VIN
Order by VIN GREAT SALES TEAM GREAT CUSTOMER SERVICE USE UPS OR FED EX NOT USPS USPS SLOW
Made an van repair & front end alignment
Made an appt.to have the front end evaluated for repair an alignment. Everything was done in a timely fashion. Was very happy with all the work performed. I will definitely be taking my vehicle back here.
Wasn’t sure about the pats system…
Wasn’t sure about the pats system relearn. Called you guys about it and you cleared up any questions I had and the pcm worked out perfectly
Did what you said and it was done in a…
Did what you said and it was done in a professional manner
customer services rep
Very easy to deal with, prompt and courteous.
You guys were very helpful and honest
You guys were very helpful and honest. Thank you for everything.
Thank you for your assistance in…
Thank you for your assistance in providing the part I neededa
Great Service and after sales support
Service from ProTech was second to none. Due to several O2 Sensor/EGR/Evap codes (a usual indication of PCM going bad) I had previously sent my 2005 Mustang PCM to a "reputable" repair facility. Unfortunately those clowns sent back a PCM with serious FailSafe Engine and Software incompatibility issues (clearly they had no idea what they were doing). I ordered a replacement PCM from ProTech (much cheaper than other suppliers). I received a call from them to check that I was aware what was needed if I was fitting it myself (I was, car has PATS so would need an auto locksmith to code keys) This level of service reassured me that Protech knew what they were doing. PCM arrived, fitted and coded, after which car runs great, none of the uneven idling and previous codes all cleared. Very pleased.
Great Service,Great Timing For Delivery
Your sales person on the phone was…
Your sales person on the phone was great. Made the experience easy and painless. My only complaint would be that it took much longer to receive my ECU than i expected. Thank you