Love the litter box
Love the litter box! Perfect size, great construction, and our kitty easily transitioned to it!
About Ptlom
Data updated- Website
- ptlom.com
- Category
- Animals & Pets
- Location
- United States · KALISPELL
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 67% (4/6)
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Is Ptlom legit?
Ptlom (ptlom.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
Really like the steel cause urine can't…
Really like the steel cause urine can't soak in to it. Makes for alot less smell
Really love the feel of clean this type…
Really love the feel of clean this type of litter box gives. Like it very much.
Excellent litter box
Excellent litter box. Easy to put together, easy to clean and my cats love it!
I've found this to be a great addition…
I've found this to be a great addition to our litter litter boxes. Easy to assemble, sides are high enough and the entry height is good. Litter clumps scoop out with ease. Unlike the traditional plastic or the rubber liner in an automatic boxes, there is no smell embedded in the bottom.
Easily cleaned with dish soap
Easily cleaned with dish soap. The cats cant scratch up the surface which makes the plastic ones impossible to get clean! This pan makes it easy!
Love the product!
Haven’t set it up yet but what I did see, I likr
Haven’t set it up yet but what I did see.
Epic litter box delivered fast made my…
Epic litter box delivered fast made my cat stop hanging her butt of the litter box
I have not received my order from you…
I have not received my order from you yet
Reply from Ptlom2025-10-15
Hey there, We're on it! We're checking your package's tracking to ensure everything's normal. If it's lost, we'll quickly send a free replacement cat litter box. This may take one to two days to process. Best regards
Great solid product arrived with no…
Great solid product arrived with no damage. What more can I ask for!
Reply from Ptlom2025-10-15
We’re truly happy to know that you and your pet love our product. Your satisfaction means a lot to us — it inspires us to keep improving every day!
Product is to small for my cats 🐈 and…
Product is to small for my cats 🐈 and unable to get ahold of anyone for assistance.
Reply from Ptlom2025-10-15
Hi, You can contact our customer service team for assistance. They’ll do their best to provide you with multiple options to help resolve the issue. However, after checking our customer records and email history, we didn’t find any previous messages from you until we saw this review. We offer a 30-day return or exchange policy for brand-new products. For used products, we provide partial compensation or a replacement depending on the situation and your feedback.
Well made
Well made. My cats used it right away. Highly recommended.
Basically it is sized incorrectly
Basically it is sized incorrectly. It is by no means XXL. The first week we had it, one of our cats peed straight through the handle hole making a huge mess. Most of our cats won’t even use it because it is much too small.
Love the design
Love the design. Got the corner entry with tall sides. Easy to clean. Stuff doesn’t stick like other brands. Will definitely buy another.
Now I have 2
Now I have 2 . Both cats Love it!
Great product
Great product. Comes well packaged. Exactly as advertised. However, my cats hate it and wont drink from it
Great product!
Great product! Repeat buyer
Great product, no more litter smell. Easy to clean, cats like it better. Could not recommend more.
Customer service SUCKS!
Customer service SUCKS! I wanted to return item because there is a change in my household regarding the cat. NEVER RETURNED MY CALLS, TEXTS OR EMAILS YOU SUCK
Reply from Ptlom2025-08-13
Hi, We are committed to handling every customer request seriously. After searching our records using your name and email address, we were unable to find a return request from you. Could you please confirm if your email was sent successfully? In the meantime, our customer service team will proactively reach out to you to get this sorted out. Best,