HiI am also concerned about the lack of information regarding my order's follow-up.
Hi, on January 1, 2026, I placed a request for a test using ADN number QDFR6861WP. I haven't heard anything new from you, so please let me know.
About Quick DNA
Data updated- Website
- quickdna.com
- Category
- Construction & Manufacturing
- Location
- United States · Smyrna
- Status
- Unclaimed
- Last 12 months
- 44 reviews
- Replies to negative
- 37% (20/54)
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Is Quick DNA legit?
Quick DNA (quickdna.com) has a 1.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has replied to 37% of negative reviews; 44 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
My DNA sample was delivered almost two…
My DNA sample was delivered almost two months ago. I was told the analysis would take 2–3 days. I received no results, no real explanation, only endless automated copy-paste replies. They first confirmed receipt of my sample, then later claimed they are “awaiting its return to the laboratory” - which makes absolutely no sense. No human support, no accountability, no timeline. At this point, this feels less like a delay and more like a scam. Avoid.
I am from New Zealand I brought a kit…
I am from New Zealand I brought a kit from Quick Dna.It arrived open.The cost was $385.12 nz and they took out $684.16.after 9 E/mails to this company.They are no longer responding to my e/mail.The Senior Relationship Managers name was Bryan Claude.who admitted they had taken to much money out of my account.I have copys of my e/ mails with Quick Dana.There contact phone number +1 (302)8465037
I paid for a DNA kit 4 weeks ago and…
I paid for a DNA kit 4 weeks ago and never received one. I keep being told it's on it's way but never seems to arrive. Buyer beware. I can only advise to NOT use this company ! THEY ARE SCAMMERS !!!
Scam
Scam. 4monts write you need wait. Scammers
Fraude, scam, avoid like the plague
Test kit had the wrong form, so I asked about it; the promised to send the correct one. Twice. It never happened so I made my own form. Sent it to Vietnam (weird but ok, still possible the laboratory is there). No response. Every mail I sent was answered by promises that they would check if the package had arrived, or by just plain nonsense. Found the ereputation address on this page and tried that; finally an answer from someone who apparently was not a robot or somebody answering through a (bad) translation programme. They would resend the package for a small fee; I was willing to accept another possible loss of €10 so I assented. Then the request came to TapTap this money to an entirely new person in Madagascar. If it hadn't cost me so much money, time and effort, I'd find it funny.
SCAM!! DO NOT PURCHASE!!
Purchased a paternity test from these guys from a site that appeared to be very Australian. Invoice and tracking info came through after payment, all in Czech. I thought oh well, and just waited for it to arrive. 2 weeks later it arrives, I followed instructions and completed the test. Went to send it back, there is no supplied return envelope, once again, I thought oh well and paid for it to be sent back myself, $55!!!! The return address is in Vietnam btw, another red flag! After waiting 2 weeks (after they received my package) I sent an email following up, got told they were on it and to just be patient. I waited another 2 weeks, followed up again via email, got told the manager wasn't available and they would get back to me. It's been 1 week since then, still nobody has contacted me. I've obviously been scammed!! Please do not fall for the same BS!! DO NOT PURCHASE!!
Reply from Quick DNA2025-11-24
Hello, We are very sorry for this situation. We are here to help and will do everything we can to resolve this issue. Could you please send us your order details? Sincerely, Jean Désiré
Fake
Fake ! Scam . Don’t buy They couldn’t even put my origin in dna . Give me a list of things I’m supposedly high allergic too that I take on daily basis . It’s the biggest scam
Reply from Quick DNA2025-11-24
Hello, We are sorry for this inconvenience. To help you quickly and review your case, could you please provide us with your order number? We are available to resolve this issue as soon as possible. Sincerely, Jean Désiré
No DNA test results they sell, just excuses
Order QDHR5001WP placed mid July. I have received a package much later than they promised, but they did send a kit with a cotton swab and an envelope and an address in the Czech Republic. I sent a sample as instructed with track and trace. They received it on 25 July. They also confirmed in chat that the sample has been received. After I have not received any results. If messaged, they keep sending the same response, apologising, etc., but even three and a half months after the samples have been delivered to their address, they have not sent results. So far, we have exchanged at least 10 messages. Unfortunately, there was no solution Quick DNA. They also don't want to give a refund. They say it is not their practice! And they even said that they delivered the order. To explain better: Quick DNA sells a DNA ancestry test, not a cotton swab and envelope for 100 euros. I sent a sample at my cost. In short, they do not deliver a service which is advertised as "the fastest test with results by email within 72 hrs" and for which they took 100 euro from me.
Reply from Quick DNA2025-10-22
Hello, We sincerely apologize for this disappointing experience. What you describe does not meet our service standards, and we fully understand your frustration. To resolve this issue as quickly as possible, please send us the following information by email to [email protected]: - The full name used when ordering - The order number - The email address used - Proof of sample delivery or receipt by the laboratory Email: [email protected] Once we receive this information, we can immediately contact the laboratory or consider another solution. Thank you for your patience, The QuickDNA Team Elysé Randria
This is a SCAM Order #QDNZ5811WP…
This is a SCAM Order #QDNZ5811WP (16/09/2025) I paid for the fastest service on 16 Sept in New Zealand, and I have not received any service from them yet. I sent several emails, and they have not provided the full refund since the service has not been delivered. I have not received a prepaid envelope, and I won't PAY for anything extra at this stage. As I mentioned in my last email, the deadline for a reply and full refund of USD $364,32 is on 16 October 2025. Otherwise, I will submit the case to the New Zealand Authority, Westpac Australia, Mastercard International, and Interpol, as your company has dealings with other countries.
Reply from Quick DNA2025-10-16
Hello, We sincerely apologize for the delay you experienced. After verification, this inconvenience was due to an issue with the carrier and not our service. We confirm that your package will be shipped immediately so that you can receive it as quickly as possible. We fully understand your dissatisfaction with this situation and apologize for any inconvenience. Please rest assured that our team is closely monitoring your case until we receive your order. Sincerely, Jean Désiré
I brought a test
I brought a test, paid for expedited shipping just have have it delayed in customs going on 7 weeks. I contacted the company to start the refund process and they were not willing to give me my money and said that they would be sending my a voucher for a test that is not needed.
Reply from Quick DNA2025-10-16
Hello Jennifer Sales , We sincerely apologize for this situation and fully understand your frustration. The delay at customs is unfortunately beyond our control, but we recognize that it may have caused you real inconvenience. Please rest assured that we will do everything necessary to refund you as soon as possible. Our customer service team will contact you to finalize the process quickly. We apologize for this inconvenience and thank you for your patience and understanding. Sincerely, Jean Désiré
Do not use
Do not use. There is scientic proof that there test method does not work. After being told this I cancelled the order within five minutes of placing it and contacted them straight away for a refund which they said they'd give . Three months later still no refund.
Reply from Quick DNA2025-10-13
Hello Ms. Dalzell, Our tests are performed by certified laboratory technicians and comply with ISO standards. We don't understand why you say this. Furthermore, we can't find your name in our customer database. Could you please provide your order number? We believe this is a fake review. Sincerely, Élysé Randria
After several emails between ourselves…
After several emails between ourselves and this company for not supplying results,they finally provided results which were vitally identical to one another. They however did not actually identify our origins. They concluded that both my husband and myself had high levels of French dna but neither of us do although we reside in France also they identified the areas around France but in fact my husband’s ancestors came from wales. No sigh of English heritage in my results and only 6 % in my husbands. So we were hugely disappointed.
Reply from Quick DNA2025-10-13
Hello David, We’re truly sorry to hear that the results did not meet your expectations, and we understand your disappointment. Our DNA analysis is based on statistical comparisons with reference populations, which can sometimes lead to results that may not align with personal family history or expectations. However, it should never feel misleading. We take your feedback very seriously and would appreciate the opportunity to review your case in detail. Please reach out to us again with your order number so that we can investigate further and explore how we can make this right for you. Thank you for your understanding, The Quick DNA Team
Avoid
Avoid. Utterly unreliable service from start to finish. Order: DNA Ancestry Test – Order QDFR5590WP – €107.76 (Aug 30, 2025). • Address mishandled despite multiple written confirmations. I requested and received confirmations of the address change, yet the kit was still shipped to the wrong address. I had to travel to retrieve it. • Wrong product delivered. I ordered an Ancestry test, but received a “Parentage Test Request Form” kit with two saliva tubes. • No workable return. No return envelope, only a vague Vietnam address with no clarity that it’s correct for an ancestry analysis. • Kafkaesque support. Over 20 emails, same questions repeated (including asking me for the address again). The website chat is a bot that resolves nothing. • Unacceptable stance. After acknowledging “errors,” QuickDNA refuses a refund due to “policy,” even though they shipped to the wrong address and sent the wrong kit. All I needed was the correct test, shipped to the correct address, with clear return instructions. I received the exact opposite. Terrible experience. Strongly not recommended.
Reply from Quick DNA2025-10-13
Dear Mr. Chenier, Thank you for taking the time to share such a detailed review. We sincerely apologize for the multiple inconveniences you experienced. Your case clearly did not meet the level of service we aim to provide. We recognize the mistakes made — particularly regarding the address mishandling and the incorrect kit sent. These should not have happened, and we understand how frustrating and disappointing this must have been for you. Regarding the return process and the lack of clarity, we’re actively working on improving our instructions and packaging for all international customers to avoid such confusion in the future. While our refund policy is strict once a kit has been shipped and used, we take full accountability for the errors on our end and will escalate your case again internally for a final review. We truly regret your negative experience and thank you for helping us improve through your honest feedback. Sincerely, The Quick DNA Team
Fraude!!!scam!!!
Fraude!!!scam!!! They tried to charge me nearly 2000eur for a dna test while it says 109eur on the website.Couldn t cancel order.They first said that the price displayed is not the price.Absurd!You don t put a price online and the say after it is nearly 2000eur more.Either way there are legal actions going agains just in case they do still try to charge more than advertised.blocking cards. Legally without any permission given they can t charge more than I gave permission for.Some dodgy half open test kit arrived.not sealed!With a crumpled up paper with explanations inside.So can t even send it back probably as it s half opened for the refund of my 109eur.After reading all the reviews and my own experience obviously seems a complete scam.
Reply from Quick DNA2025-10-13
Dear Alexandra, We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. What you’ve described does not reflect the standards we aim to uphold, and we take your feedback very seriously. We understand how alarming it must have been to see a price discrepancy. Our website clearly displays the cost of each test, and under no circumstances should you be charged more than the amount you authorized. If there was any confusion or technical error, we sincerely apologize and would like to investigate this further to ensure it is resolved appropriately. Regarding the test kit you received, we are concerned to hear it arrived in poor condition. All our kits are dispatched sealed and with clear instructions, so if yours did not meet that standard, we absolutely want to make it right. Please contact us directly at [email protected] with your order number so we can prioritize your case and offer a fair resolution. We are committed to transparency and customer satisfaction, and we hope to restore your trust. Sincerely, The QuickDNA Team
Do not buy stay well away from this…
Do not buy stay well away from this company 3 months waiting for dna test to come tracking says 80 days still in transit. Just keep palming me off after filling refund form should take 5-10 days. It’s taken a month. Talk to loads of different people and no one reads your file so end up going round in circles. I’ve had my baby now it’s taken so long and they’re trying to send me another test instead of my money.
Reply from Quick DNA2025-10-16
Hello abbie hartwell, We sincerely apologize for the delay and inconvenience you experienced with your order. We fully understand your frustration, and this situation does not reflect our service standards. We will contact you directly to offer a suitable solution and process a refund for your order as soon as possible. Thank you for your patience and understanding. Sincerely, Jean Désiré.
They've sent results without having the tests
I've sent my samples for 2 tests and after several email exchages they've presented a report with no names on it. When I've asked for a report with names they were unable to provide. To my surprise just recently I've received the package back with the samples I had sent as they had not been collected. I've been asking for a refund for the last 5 months without any luck as customer support is either incompetent or trying to look as such Email communication is very poor. I've exchaged over 100 emails and I need to repeat my story everytime.
Reply from Quick DNA2025-10-16
617 / 5 000 Hello, We sincerely apologize for this situation and fully understand your frustration. It's unfortunate that the results were sent without your tests being properly processed. We want to help you resolve this issue quickly. We can either issue a refund or resend your results correctly. To do this, our team will contact you directly to resolve this situation as quickly as possible. Once again, we apologize for this inconvenience and remain available for any further assistance. Sincerely, Jean Désiré
Frauds
Never trust this company. We ordered a genetic ancestry test, but the company sent an incomplete kit. We obtained the necessary materials ourselves and sent the samples back. However, several months have passed and we still have not received the results. The company refuses to refund us, only repeatedly stating that they will contact us and are doing everything they can. This situation has now been ongoing for almost a year.
Reply from Quick DNA2025-10-13
Dear Caroline Geffray, We’re truly sorry to hear about your experience and the frustration it has caused. Waiting nearly a year without resolution is unacceptable, and we deeply regret that your concerns have not been properly addressed. Receiving an incomplete kit and having to source materials yourself should never have happened. We understand how disappointing it must be to have gone through all that effort without receiving your results or a refund. This is not the level of service we strive to provide. Please contact us again at [email protected], including your order number and the subject line “URGENT – TRUSTPILOT,” so we can escalate your case immediately and work toward a fair resolution. We are committed to reviewing this thoroughly and ensuring that your situation is handled with the seriousness it deserves. Thank you for your patience, and we sincerely hope to restore your trust. Sincerely, The QuickDNA Team
don't order there, it's a scam!!!
I've been trying for over a week to get a shipping label that should have been included in the package. They kept assuring me they would send it, but after a few days, I had enough, so I applied for a refund. I'm still getting similar emails like: "Thank you for your message. We fully understand your frustration regarding the refund." To resolve this situation quickly, could you please confirm if you have already completed the return or refund form corresponding to your request? This will allow us to process your refund without further delay. We are working to resolve the situation as quickly as possible” And they're doing nothing about it. They're scammers!! How can you cheat on something so important, so delicate? People give their money and trust and end up with nothing. SHAME!!!
Reply from Quick DNA2025-10-13
Bonjour Ilona, Nous sommes sincèrement désolés pour votre expérience et comprenons pleinement votre frustration. Ce que vous décrivez est inacceptable, et nous regrettons profondément que votre demande n’ait pas été traitée avec la réactivité et la clarté qu’elle mérite. Le bon de retour aurait dû être inclus dans votre colis, et nous reconnaissons que nos réponses répétitives ont pu donner l’impression d’un manque de considération. Nous vous présentons nos excuses pour cette situation, qui ne reflète pas les standards de service que nous nous efforçons de maintenir. Afin de résoudre votre dossier de manière prioritaire, nous vous invitons à nous recontacter à [email protected], en mentionnant votre numéro de commande et en indiquant “URGENT – TRUSTPILOT” dans l’objet. Notre équipe s’engage à examiner votre demande avec sérieux et à envisager une solution équitable, y compris un remboursement si les conditions le justifient. Nous vous remercions pour votre patience et espérons pouvoir regagner votre confiance. Respectueusement, L’équipe QuickDNA
I am currently trying to cancel my…
I am currently trying to cancel my order that I placed less than 24 hours ago…. It has not been processed and I will NOT be using the test- if it is unable to be cancelled then it will be returned UNOPENED. I am demanding a refund and will pursue legal action if my order is not cancelled and completely refunded (test unused unopened and not even shipped)
Reply from Quick DNA2025-10-14
Bonjour Kim Geer, Nous ne trouvons pas de "Kim Geer" dans notre fichier client. Pourriez-vous nous communiquer votre numéro de commande? Nos tests sont effectués par des techniciens de laboratoire et sont conformes à la norme ISO. De plus, les résultats ne sont pas une "vulgaire feuille de papier" mais un fichier PDF de 6 pages minimum. Tout nous porte à croire qu'il s'agit d'un faux avis. Cordialement, Elisé Randria