Ragged Mountain Equipment (raggedmountain.com) has a 4.7 out of 5 rating on OK.one, based on 25 user reviews collected here. It is listed under Home Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 100% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-10.
Great company and awesome products! It's great to support local small business. This company should be nationwide.
Thanks for your comment. We're glad to hear you think we're doing something right, and we're certainly working on growing. Nationwide .. maybe some day, but for now, we have our work cut out for us. :-)
We have been happy customers for years at Ragged Mountain, and we have added our pups to your customer list! They will be sporting their new fleece coats this winter. Photo will soon be added as we had to size up and waiting for their coats to arrive. As always, customer service has been excellent!
Hi Rose - we're thrilled to have Lulu and Toby on board among our newest customers! We hope they're happy, warm, and comfortable in their jackets. Thank you for the nice review - we work hard to make sure we do the right thing the right way!
Great high visibility vest for warm to cool conditions where extra warmth isn’t desired. Fits well.
Hi Jameson - we appreciate your nice words. Keeping our four-legged friends safe is important to us, as is making great gear. Thank you!
Trying to exchange for a different size. No response from the customer service. After some communication errors the exchange wad completed.
Hi Dustin - We’re very sorry for your experience regarding your return. Simply, we dropped the ball. We are in the process of improving our web return process so you have a dedicated channel to submit return requests other than the generic “contact us” page, which we found out, in your case, can be easily lost in the shuffle. We want you and all our customers to have the best experience possible with us, whether in store or on line. Someone will be reaching out to you shortly to process your return. We appreciate your feedback and hopefully we have the chance to prove we’re better than what you experienced this time. Apologetically, Ragged Mountain Equipment.
Seamless from order to delivery. Great quality, just as pictured.
Thank you for the nice note, Julia. We appreciate it very much. We also appreciate your business and your trust in us. If there is anything you’d like to see from us, either in our retail store or our clothing line that we don’t offer, please drop us a note. Sincerely, Ragged Mountain Equipment
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