RedteaGO is an eSIM travel App for you to stay connected anytime, anywhere. We provide global data plans in over 180+ countries & regions at truly local rates, all via eSIM-compatible smartphones and tablets. RedteaGO offers global connectivity via one App. With us, the world is at our fingertips.
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Is RedteaGO - eSIM legit?
RedteaGO - eSIM (redteago.com) has a 3.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 36% give 1 star; The business has replied to 88% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-10-24.
The e-SIM card did not work in the country as specified. I was therefore forced to buy another one and then had to find a provider. Despite submitting proof, customer service wrongly refused to refund me. Definitely not recommended!
Reply from RedteaGO - eSIM2025-02-14
We sincerely apologize for the frustration and inconvenience you experienced. This is not the experience we want for our customers, and we truly regret any trouble it caused. We appreciate your feedback and will work on improving our processes. Rest assured, we will process your refund. We hope to have the opportunity to provide you with a better experience in the future.
RedteaGO Esim for China Mainland working pretty good!
Bought a esim for Mainland China before arriving, I am coming from Mexico. The buying process is smooth and simple, I did it one day before coming. As soon I landed in Beijing Capital airport the activation took seconds and could inmediatelly enjoy 4G service, all services and western apps (WhatsApp, X, Instragram, etc) operates perfectly as in my home country, I got a notifications storm after spent so many hour in the air haha. The connection has very good stability and quality, as there is no lag or sudden loss of coverage.
You can enjoy normal signal coverage indoor and outdoor, and even connects to 5G like a local sim. 4G is pretty good enough.
I suggest you configure in your phone the low data mode over cellular and configure your apps to save data usage by reducing video auto-play or high quality photos, it will help you take more advantage of your esim data package, the data plan will be consumed as much as you use it, but these tips can help to have the plan for longer time
Make sure your phone supports esim and is operator unlocked. After arrive here, I tried to configure an esim for a relative on an iPhone bought in China and is was not possible, as China iPhone version does not support it. and those situations are out of the control of the esim provider.
In conclusion, Before coming I decided for a small data plan (10GB) thinking maybe the service experience wont be good and I will loss the money, but I am really surprised about the RedteaGO esim data service quality, in past trips to China I used to have a VPN but with this esim data service is not needed anymore and can have data all the time, without need to ask for WiFi (VPN needed again !!). While I am sharing my personal experience in China, I think for other countries service experience will be the same good !
Reply from RedteaGO - eSIM2025-02-13
Hi JL,
Thank you so much for sharing your experience in such detail! We're really happy to hear that RedteaGO worked smoothly for you in China. Also, great tips on saving data. It's super helpful for other travelers!
We truly appreciate your support and hope to be part of your future adventures. Safe travels!
Stole my money and gave me the wrong country's SIM card. Refuse to refund, leaving me out $80
Reply from RedteaGO - eSIM2025-01-13
We’re sorry to hear about your experience, but we’d like to clarify a few points:
1. RedteaGO offers eSIMs, not physical SIM cards, so we kindly ask you to double-check whether you might have mistaken our service for another provider.
2. We don’t have any plans priced at $80. To view our pricing and confirm the affordability of our packages, we invite you to visit our official website at https://esim.redteago.com.
If you believe this is related to your RedteaGO account, please reach out to our support team with your order details so we can investigate further and assist you promptly.
Customer service was very helpful, they responded to my messages quickly and resolved the issue. I will choose them again.
Reply from RedteaGO - eSIM2025-01-05
Thank you for your positive feedback! We're delighted to hear that our customer service was able to assist you promptly and resolve your issue to your satisfaction. Your experience is important to us, and we're glad to know that our efforts were successful. We look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out. Have a great day!
Redteago eSIM: Affordable, Reliable, and Better Than the Rest!
I've been using Redteago eSIMs, and I couldn't be happier! They offer amazing plans that save you money while providing better coverage than Airalo (in my opinion). The setup process is incredibly easy, the internet is lightning-fast, and their customer service is top-notch. If you're looking for a reliable, hassle-free eSIM option, Redteago is the way to go!
If you want to spend most of your time using the Chat function with someone who is not well versed in English , this is the company for you. My first time using an eSIM. Never again. I was without internet a lot of the time. Their App took over the Mobile Data feature and it was a nightmare. I was reticent to change providers as I had invested so much time getting this one to work. I purchased European (37 countries) only to find out that Switzerland wasn't one of the 37. My mistake for presuming Switzerland should be one of the 37. After I left Switzerland I could not get a new European package to work. I have aniPhone. I told them I had an iPhone. They pending me instruction for an Android. The most frustrating instruction was to rename the new eSIM. There is no option to do that. Deciding whether you are primary secondary business or travel in you mobile settings is too complicated as they change with each new eSIM. Could not get the last eSIM to work. I got home last night and thought everything would be fine after Zi deleted the App. NO. It has infected my entire contacts' list. Several normal phone call features such as Call number from a website link do not work. Had to use Skype to call a hotel.FFS ...do yourself a favour and be careful with this company.
Bought the first plan which worked at first. After a week (with data switched off) the iPad could not get service. I paid for a new plan and still not service. I could have contacted Helpdesk but my life is too short for all the messing around. I just want things to work…. If it was a regular telco data plan provider like Vodaphone I am confident it would have worked.
I recently tried a European pack from redteago for my honeymoon trip across Europe. The setup process for the eSIM was incredibly smooth, and we experienced stable network connectivity at all times. I'll definitely use redteago again.
Horrible experience. I bought a Globall 100 minutes calls plan and 5GB, 50euros.
The data got over and now they say I can’t make the calls.
Paying 50€ just 5GB that can be expended in less than a day, was a theft.
Hands off this BS. After payment they sent me a url code with an unknown url scheme that is impossible to use.
Reply from RedteaGO - eSIM2024-03-21
Can you please provide me with your Order ID? After your purchase, we sent you a URL to open in your browser, which contains a QR code. You can use your phone to scan the code and complete the installation of this eSIM. Of course, our service promise also includes guiding you through the process if you contact customer service, and we can provide a refund if you no longer require our services.
I download their app in the AppStore and purchased a Hong Kong eSIM plan when I travel to HK. The speed is fast, even 5G network in some area. But when I want to buy another package for my friend, I can't find the QR-code in the app. I have to ask for customer service, and they help to solve in about 1 hour.
I bought an eSIM data-package for Europe, including Montenegro, which was listed as part of the package on their website. I got no Montenegro, and the data hasn't worked one single second. Not at the capitals airport. Not in the country's sixth largest city. I've been here for a week now.
Very misleading marketing. It could be that their eSim works somewhere in the country, but if the coverage is that bad, BE OPEN ABOUT IT, if you aim for more than 1 star...
The data worked in Poland.
Update after response: I did all they suggested. No data
Reply from RedteaGO - eSIM2024-02-26
We apologize for the inconvenience you experienced with our eSIM data-package in Montenegro. Our package includes access to multiple network providers, so if you encounter poor network quality, please contact our customer service for assistance in switching to a different provider. We also guarantee a refund if the network does not meet your expectations. Additionally, we will work with local providers in the mentioned area to optimize network performance. Thank you for your feedback and we will strive to improve our services.
I bought a 60 day E-Sim for the USA which worked great and as you can expect for the price. It is great value for the money as sim cards in the USA are really expensive! Will buy again.
Have used redtea go before in Turkey and it worked ok . Purchased a package for Jakarta but could not get any service whatsoever . My girlfriend also had the same experience in Jakarta with her Redteago . Please refund
Reply from RedteaGO - eSIM2023-11-14
We're very sorry that you were unable to use our service in certain areas of Indonesia due to poor network coverage. We have checked and found that you had two orders, one of which you requested a refund for and it has been processed. Our customer service has also just processed a refund for the other order. We will continue to address the issues you have raised and urge the network operator to improve the quality of their network. Additionally, it is important to note that there are indeed some countries where the local network coverage is not sufficient, which is not a problem with our eSIM app. Our customer service team is committed to refunding in such cases. Thank you for your support and we hope you will consider using our service again in the future.
Works well with cheap price and high speed. I used their eSIM in three countries, and the network seems stable. Maybe redtea need improve their band in future to get more users.
Reply from RedteaGO - eSIM2023-10-25
Thank you for your suggestion! Compared to other companies, we are a technology company that aims to save on marketing expenses by focusing on improving our system and providing users with the best possible experience at a lower price. Although we haven't done much advertising, word-of-mouth from our users and the value of our product have helped us gain more recognition. We appreciate your feedback!
Awful! Worked one day and quit. Tried to renew in case I had used all my data but no luck. Perhaps the worst part is that customer service doesn’t even get back to me. What a joke! Do not waste your money!!!
Reply from RedteaGO - eSIM2023-10-25
We have checked your case and our customer service team has already re-sent a free global package for you. Could you please check it in your apple-id account? We apologize for the inconvenience caused and we are currently investigating the issue with the order you previously purchased. Our customer service team has already processed a refund for you. We hope you can continue using our products. If you have any further questions, please feel free to contact us at any time.
Great products and really great customer service :-)
Reply from RedteaGO - eSIM2023-07-06
Thank you so much for your wonderful review and kind words! We're thrilled to hear that you've had a great experience with our products and customer service. Providing excellent service and top-quality products is our utmost priority, and it's rewarding to know that we've met your expectations.
If you ever need any further assistance or have any questions, please feel free to reach out to us. We're always here to help you.
Thank you again for your support and for taking the time to leave us a review. We truly appreciate it!
I used the ORoaming app which is serviced by Redtea Mobile. I bought a 15days package for the USA. The good is that the plan got activated automatically about 10 minutes after landing. The bad is the connection has been nil or close to nil so far 6 days into the plan. Most of the time no internet connection or only E+. I would not recommend.
Reply from RedteaGO - eSIM2023-07-06
Thank you for taking the time to share your experience. We appreciate your feedback, although it seems that your review is intended for ORoaming. As much as we'd love to help, this is the RedteaGO section, and we wouldn't want to take credit for someone else's performance.
However, if you ever decide to give RedteaGO a try, we'd be more than happy to provide you with reliable and seamless eSIM data plans for your travel needs. Feel free to reach out to us directly, and we'll make sure you have a smooth and enjoyable experience.
