Reliable Heating & Air (reliableair.com) has a 2.7 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 51% give 1 star; The business has replied to 87% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
I worked with this company for 20 years…then they ripped me off!
I worked with this company for 20 years with over 10 investment and personal homes, and then they lied to me and ripped me off for $320!!
I called to schedule a repair because 1 of my 2 HVAC wasn't cooling. I told the tech 2 years ago it needed 2.5 - 3 lbs of refrigerant. Tech told me if I went on maintenance plan, topping it off was included.
He said the cost of the refrigerant was more than the plan, so I signed up for 2 plans. They came to do the maintenance, one HVAC was fine, the other needed 3 lbs of refrigerant, as expected. They charged me $320 for the refrigerant and $297 for the plans.
When I reached out, they said they listened to the recording and admitted the tech said topping is included and they could see how I could be confused.
Twayna said they would refund me for the $320 and to expect a refund in my account on Wed. Twayna said call us back Thursday if funds not refunded. On Thursday they said billing denied my claim and refused to refund the money.
Do NOT do business with this company, they will lie and cheat and steal your money!!!
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s st · 1 review · Experienced 2026-07-17 ·
★★★★★
Administratively
Administratively, this company is a nightmare to work with. We can purchase it completely new HVAC system and had no issues with the actual people on site in terms of installation. But the administrative side is a nightmare, everything from our salesperson deciding that I was too much of a problem to contact me and address any questions or concerns without turfing me to another number even after paying so much money for their product, to them not doing the permitting with the local county which you pay for upfront. Finally there was no aftercare to address questions or concerns with the units installed. They just install them and leave and leave you on your own which is very embarrassing for such a large amount of money being spent that not everybody has.
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HW · 1 review · Experienced 2026-06-24 ·
★★★★★
The installation of my HVAC unit was…
The installation of my HVAC unit was completed professionally, and the installation team did an excellent job. Unfortunately, my experience after the installation has been disappointing.
Since the unit was installed, it has consistently struggled to maintain the thermostat setting, with the indoor temperature remaining meaningfully above the desired setting. I requested a service visit to troubleshoot the issue and remain hopeful it will be resolved.
What has been most disappointing, however, has been the lack of communication. Despite multiple calls, emails, texts, and attempts to reach my salesperson, I received no response and ultimately had to visit the company's office in person to speak with the director of installations. Thankfully, he was very helpful and arranged for a technician to come out.
For a $10,000 purchase, I expected a much higher level of post-installation customer service, especially as a long-time customer of 10+ years. I will update this review to reflect how the company responds going forward and whether this experience is typical of its post-purchase support. I also hope sharing my experience helps other prospective customers understand what they may encounter after the installation is complete.
Reply from Reliable Heating & Air2026-07-21
Thank you for taking the time to share your experience and for recognizing the professionalism of our installation team. We sincerely apologize for the frustrations you've encountered since your HVAC system was installed, particularly regarding the performance concerns and the lack of communication you experienced while seeking assistance.
We understand that a significant investment deserves exceptional service both during and after installation, and we regret that we did not meet your expectations. Your feedback is important to us and helps us identify opportunities to improve.
To allow us to review your situation and address your concerns promptly, please contact our Customer Care team at [email protected] and include your account information, address, or service details. Our team will be happy to investigate the matter further and work toward a resolution.
We truly appreciate your feedback, your loyalty as a long-time customer, and the opportunity to make this right. We look forward to hearing from you and restoring your confidence in our service.
Currently I have been without air for over 2 days. I have a sick daughter and she just had treatment. Last week 2 different techs came out because system was clicking on and off. 1st tech cleared line , but later in evening system was still clicking on and off. 2nd tech came in 2 days and said 1st tech did not clean system all the way. After he left system started to make sounds and just stop cooling all together. Called office again could not get appt until today. Was informed need new motor and it will take another 3 to 4 days. I asked the tech since I've had someone here 3 times and everything had been looked at why wasn't this mentioned? What got me was that the tech stated he was not here a few days ago, which was untrue, caught him a lie. Reminded him of the conversation that was held. Lost trust, he said it was not in system, I said not my problem. I purchased this unit 7 yrs ago and paid alot of money. I had it serviced in 2025 and every year. Reliable changed the way they were handling their maintenance and service about 2 yrs ago, but I still paid for service. They want to charge me $880.00, and feel I should not have to pay for a motor since it has not been that long and unit had been serviced timely. Now have to go to a hotel or something because it is to hot to stay and my daughter illness. Very upset!!! Still under warranty!! Please advise!!!
Reply from Reliable Heating & Air2026-07-21
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you and your family are experiencing, especially given your daughter's health situation and the extended time without air conditioning.
We understand how concerning it is to have multiple service visits, receive differing information, and still be facing an unresolved issue. We also recognize your concerns regarding the repair recommendation, warranty coverage, service history, and communication throughout this process.
We would like the opportunity to review your account, service records, and warranty details as quickly as possible. Please contact our Customer Care team at [email protected] and include your account information, service address, and any relevant details regarding your recent visits. Our team will investigate the matter thoroughly and work to address your concerns promptly.
We appreciate you bringing this to our attention and value your loyalty as a long-time Reliable Air customer. We look forward to assisting you and helping reach a resolution.
My air conditioning stopped cooling on Thursday, July 2, 2026. I contacted your company immediately and was advised that the earliest available service appointment was Wednesday, July 8. Although this meant being without air conditioning for six days during a period of extreme heat with temperatures in the 90s, I accepted the appointment.
At approximately 8:50 p.m. on Tuesday, July 7, I received a text message advising that my scheduled appointment could not be kept and suggesting that I reschedule for Saturday. Because the message was sent so late in the evening, I did not see it until the following morning.
When I contacted your company, I was told the cancellation was due to a shortage of manpower. While I understand that staffing challenges can occur, they should not result in customers who lease your equipment being left without air conditioning for an extended period during dangerous summer temperatures. Nor should a scheduled appointment be canceled with such little notice after I had already waited nearly a week for service.
Reply from Reliable Heating & Air2026-07-21
Thank you for sharing your feedback. We sincerely apologize for the delays you experienced in scheduling service and for the inconvenience of being without air conditioning during such high temperatures.
After reviewing the details provided, we were able to locate an account matching your information and can see that a service appointment has since been fulfilled. We understand how frustrating it can be to wait for service and then have an appointment rescheduled, and we regret that this was your experience.
If you still have any outstanding concerns or if there is anything else we can assist you with, please reach out to our Customer Care team at [email protected]. We would be happy to review your situation further and address any remaining questions.
Thank you for your patience and for bringing this matter to our attention.
When it comes to getting someone to come out in high temperature the wait time for someone to come out and fix it is to far out you have to think about older people and people with health problems that should be an emergency.
Reply from Reliable Heating & Air2026-07-21
Thank you for sharing your feedback. We sincerely apologize for the delay you experienced in receiving service, especially during a period of high temperatures. We understand that extreme heat can be particularly challenging for elderly individuals and those with health concerns, and we appreciate you taking the time to share your perspective.
After reviewing the details provided, we were able to locate an account matching your information and can see that your service appointment was fulfilled a few days later based on technician availability. While we are glad the appointment was completed, we understand that the wait was frustrating, and we regret any inconvenience this caused.
Please know that we take every service call seriously and strive to assist our customers as quickly as possible. If there are any remaining concerns or additional issues we need to address, please contact our Customer Care team at [email protected]. We would welcome the opportunity to review your situation further and assist in any way we can.
I've been pleased with the performance of the service technicians.
Reply from Reliable Heating & Air2026-07-21
Thank you for your kind review! We're delighted to hear that you've been pleased with the performance of our service technicians. Our team works hard to provide professional, knowledgeable, and dependable service, and it's always rewarding to hear when their efforts make a positive impact.
We truly appreciate your business and your feedback. If there's ever anything else we can do to assist you, please don't hesitate to reach out!
Technicians were knowledgeable and cleaned up perfectly afterward.
Reply from Reliable Heating & Air2026-07-21
Thank you for your wonderful feedback! We're glad to hear that our technicians were knowledgeable, professional, and took the time to leave the work area clean when the job was complete. Providing high-quality service and treating our customers' homes with respect are priorities for our team.
We truly appreciate you taking the time to share your experience. If there's ever anything else we can assist you with, please feel free to reach out!
Thank you for your review! We're happy to hear that your technician arrived on time and provided professional service. Our team takes pride in being punctual, courteous, and delivering a high-quality customer experience.
We appreciate you taking the time to share your feedback. If there's ever anything else we can assist you with, please don't hesitate to reach out to our office.
C
Christopher D · 2 reviews · Verified · Experienced 2026-05-21 ·
★★★★★
From schedule to completion
From schedule to completion, everything was perfect! Technician was friendly and knowledgeable.
Reply from Reliable Heating & Air2026-07-21
Thank you for your kind review! We're thrilled to hear that everything went perfectly from scheduling to completion. Providing a seamless experience and delivering knowledgeable, friendly service are what we strive for every day.
We'll be sure to share your compliments with your technician and our team. We truly appreciate you taking the time to share your experience. If there's ever anything else we can assist you with, please don't hesitate to reach out to our office!
The problem is the people in the office are not being responsible to customers need and not responding to their needs or returning calls. The service teams doing their jobs well in the field but office managers not helping them with getting what they need to complete their job.
Reply from Reliable Heating & Air2026-07-21
Thank you for your feedback. We sincerely apologize for the frustration you've experienced regarding communication and responsiveness from our office team. While we're pleased to hear that our service technicians are doing a great job in the field, we understand that strong office support and timely customer communication are essential to delivering the level of service you deserve.
We take your concerns seriously and will share your feedback with our management team for review. Our goal is to ensure that customer needs are addressed promptly, calls are returned in a timely manner, and our field teams receive the support they need to complete their work efficiently.
If there are any outstanding issues or additional concerns that need to be addressed, please don't hesitate to reach out to our Customer Care team at [email protected]. We appreciate your feedback and the opportunity to improve. Thank you for bringing this to our attention.
Thank you for your kind words! We're thrilled to hear you received great, excellent service from our team. Providing outstanding customer care and quality workmanship is always our goal, and it's rewarding to know we met your expectations.
We appreciate your feedback and your trust in Reliable Air. If there's ever anything else we can assist you with, please feel free to contact the office.
Thank you for your review! We're grateful for your kind words and pleased to hear that you've found our service dependable. Providing reliable, quality service our customers can count on is what we strive for every day.
We appreciate your trust in Reliable Air. If there is ever anything we can assist you with, please don't hesitate to contact The office!
Jarrod Willis, started the whole process, followed up throughout the install, and even stayed on top of the only small delay we had. We never felt that he was more than just a call away. The installers were all professional, engaging, and did a great job. This was originally a very stressful situation, obviously, but we were so pleased with Reliable we have already referred Jarrod to one of our neighbors.
Still waiting for the warranty for the equipment I purchased and for you to stop filing against my home deed in Hall County. I am working with customer service Lesha to get this taken care of. For whatever reason my purchase of the equipment instead of leasing it was never recorded at your office. My check for $15,948.00 was cashed and you have been paid. Please get this settled. Update: the filing against my home deed in Hall County was terminated in July.
Reply from Reliable Heating & Air2026-07-21
Thank you for bringing this matter to our attention and for working with Letha to resolve it. We understand how frustrating this situation has been, and we sincerely apologize for the confusion surrounding your equipment purchase.
After reviewing your account, we were able to locate the corresponding records and confirm the details of your purchase. We would also like to confirm that the filing process in question has been terminated. In addition, an email confirmation, along with a screenshot documenting the update, has been provided for your records.
We appreciate your patience while we worked to correct this issue and ensure our records accurately reflected your purchase. If you have any additional questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected]. We're committed to making sure everything is resolved to your satisfaction.
Thank you for giving us the opportunity to address this matter.
C
Chris · 3 reviews · Verified · Experienced 2026-06-03 ·
Thank you for your feedback! We're delighted to hear that you found our service timely, our technician knowledgeable, and our pricing fair. Providing prompt, professional service at a great value is what we strive for with every customer.
We truly appreciate you taking the time to share your experience. If there's ever anything else we can assist you with, please don't hesitate to reach out to the office.
S
Steve S. · 5 reviews · Verified · Experienced 2026-05-15 ·
★★★★★
Rock solid
Great attention to detail and innovative purchase options. Very professional and friendly. Very different experience from other HVAC companies I’ve worked with for 20 years.
J
Jan W · 2 reviews · Verified · Experienced 2026-06-02 ·
★★★★★
We didn’t feel rushed to make a…
We didn’t feel rushed to make a decision on what unit we wanted. Sales person was friendly and knowledgeable.
