Remote

The girl from CS was really patient…

The girl from CS was really patient with my case :)

Good

Good overall

Excellent service

Excellent service. They responded to my email quickly and efficiently, and my issue was handled promptly. Highly recommended

Support, Helpful, Quick

Remote always help all of my issues. thank you!

In general overall it is good

In general it is good, but too much marketing E-Mails, confusing E-Mails, and handling is not very easy.

Dunni was very helpful

Dunni was very helpful, professional, and supportive throughout my case. They followed up regularly and ensured my payment issue was resolved. I truly appreciate the excellent support and communication. Thank you!

Reliable Employer of Record with a Great User Experience

I had a very positive experience with Remote as my Employer of Record in Luxembourg for over three years. The onboarding process was smooth, payroll was always accurate and on time, and the platform was easy to use for payslips, leave requests, and employment documents. Overall, everything worked as expected and made the administrative side of employment straightforward. I would definitely recommend Remote to companies and employees looking for a reliable Employer of Record service.

great representative

Very professional

Very responsive and amazing communication

Good service and a very positive…

Good service and a very positive experience overall. The team was helpful, professional, and easy to deal with. Everything was handled clearly and efficiently, and I appreciated the support provided throughout.

Easy to use

Easy to use. Customer interface is very easy and intuitive.

Kudos!

The team immediately responded to my query. Thanks for the help!

Stay clear, they cannot be trusted with payroll.

Stay clear. They are NOT to be trust with payroll. Just started using them as an employee at a new company. I am a contractor who submits invoices and my first invoice has yet to be paid, despite my client already having paid Remote.com 3 weeks ago. My client paid Remote.com and they have managed to lose track of the money. Not an embellishment here, they have stated they don't know where it is, are unable to pay me out, despite the site showing the client already paid them, and we are now on our 3rd week of this invoice still not being paid. Their customer service is basically them explaining the issues without giving guidance on how soon you can receive your money, just that they don't know what to do, constantly say they are escalating the problem, and thanking you for being patient. Right now, my issue has been escalated to 4-5 different people. They also give ZERO guidance on when they will give you your money. I have emails and correspondences have been tracked and collected for anyone interested to see how poor this whole experience has been.

Remote customer

Remote was easy to use , customer service was fast .

Very fast respose and clear

Complete Liars and Unbelievably Incompetent – DO NOT TRUST THEM

If I could give zero stars, I would. This company is a complete disaster and their team operates with zero due diligence. They have now botched my statutory EPF contributions for the THIRD time. Instead of crediting my money to EPF, they repeatedly route it to EPS. This isn't just a simple data entry typo; it is gross financial negligence and a massive failure in statutory compliance. What is actually infuriating is that their support team will make fake statements and lie on the spot just to get rid of you. After they messed this up previously, they talked big and gave me a written guarantee: *"Please be assured that the case has been documented and will be tracked internally."* That was a straight-up lie. There was absolutely no internal tracking and no oversight. They just spit out fake assurances to cover up their incompetence, didn't monitor a single thing, and then made the exact same mistake again this July. I cannot understand the level of unprofessionalism here. It is obvious that nobody in this organization works with any honesty. They are carelessly messing with employees' statutory financial records and retirement funds, and they completely lack the basic competence required to fix it. If your employer uses them for payroll or compliance, check your PF portal immediately. They are playing with your money and they do not care. Avoid this company at all costs.

It was smooth and pretty…

It was smooth and pretty straightforward. Support was also pro-active, when I had an issue with my verification - it was resolved nearly immediately .

Staff is exemplary

Staff is attentive, helpful and quick in response . Employee feels heard and connected

Everything was great

Everything was great! Super helpful

Regarding the health check

Regarding the health check, it should be more clear on task that the on the on-boarding process, missing the to up load the health check report should only be active after the date of that was scheduled by Remote. It is a small detail, but I guess that will improve the user experience.