RemotePeople (remotepeople.com) has a 4.2 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 82% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
L
Lynn · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Worst Customer Support & User Experience
When come to money they will keep chasing you and reminding you. The support team provides wrong information about the labour law related to employee salary and I have to ask them questions that are linked to the employee contract. After sending multiple follow-up emails after 1 week. There was no reply, because the information they provided was incorrect. The worst is support team makes mistakes; they never apologize nor bother to correct it with client. Your email will be ignored. It is alright to make mistake but they need to learn to apologies if it is wrong. The most frustrating experience was it relates to the invoice that you have to pay that link to the employee salary. Still no reply after 1 week. But when you ask them for a simple question or revision, they will take more than 2-3 weeks to reply.
Don't bother to apply, after 5 stages of recruitment process they didn't even bother to respond with quick message that they chose someone else. So as for now, 2 months later and 1 email from me asking about result of recruitment, no answer.
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David · 5 reviews · Experienced 2026-07-10 ·
★★★★★
As a global employer needing support…
As a global employer needing support for team members in almost every continent, with so many rules and so much red tape, its been so great to work with RemotePeople - the friendly and knowledgeable staff have reduced my headaches to 0 - and I can get on with the business of growing business!
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Claire · 1 review · Experienced 2026-04-02 ·
★★★★★
Highly recommend
We partnered with Remote People for our international expansion and couldnt be happier with the support received. Their Employer of Record service made hiring abroad straightforward and fully compliant. The team is responsive, knowledgeable and really take the complexity out of international employment. Highy recommend for any company looking to hire globally without the legal headache.
Reply from RemotePeople2026-07-11
Thank you so much, Claire! We're delighted our Employer of Record service made your international expansion straightforward and fully compliant. Taking the complexity out of global hiring is exactly what we aim for, and it means a lot that you'd recommend us. We look forward to supporting your team as you continue to grow.
The RemotePeople Team
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AD · 12 reviews · Experienced 2026-03-20 ·
★★★★★
Horrendous experience as EOR; don't trust them at all
I'm employed through Remote People as an EOR in the UK and I've had terrible experiences over the past year.
Firstly, I needed several documents for immigration processes including my historical payslips. I noticed that the name on my payslip didn't match my passport and so I looked a bit more closely and realised that every payslip format and file name was different. The address displayed on the payslip was also year out of date even though I had updated it immediately in their UI when moving. I also work in HR software so these two things told me that they were storing my data offline with a third party; when I filed an official GDPR request to ask where my data was being stored and who was processing it they refused to give me a direct answer and instead replied vaguely that they are "working on improving their systems." It also took a week for them to update the payslips because it was being done by "their accounting firm."
Secondly, when I received my salary raise it took them over a week to process it. I had to chase them to send the letter after checking-in with my employer and them telling me they were waiting for RP. Once I signed the letter another few days went by and my RP profile didn't reflect the updated salary and I had to again chase them to make sure everything was updated to ensure there were no mistakes with my salary that month.
The next issue was that they didn't notice that my visa expired. I was managing my own immigration process so for me that wasn't an issue but I've had friends who have been employed through competing platforms where this has happened and they've had serious immigration issues. I had to reach out to Remote People several weeks after my visa expired and inform them that my status had been updated to avoid any compliance issues.
Finally, they've missed two pension payments so far in 2026. The first time I had to reach out to them directly in January and ask them why my contribution was missing; they claimed it was a known failed payment and it was already in process, it just happened that I reached out at the right time. The second time was this week and the payment is still missing and they've still not followed-up to correct their error.
Like most EOR providers they're just a slick looking UI with really poor, outsourced manual processes and unresponsive customer service. The thing that really frustrated and worried me was their complete lack of transparency and obfuscation around where my personal data was being stored and by whom. My advice is when working with an EOR service provider make sure that they have their own established entity in the market you're hiring in (not outsourcing through third parties) AND strong customer and end user feedback.
I'm in the process of offboarding from RP now and will update my review to include the offboarding process but since signing my resignation letter they've not given me any visibility into the next steps.
Reply from RemotePeople2026-07-11
Thank you for this detailed feedback, and we are sorry we fell short in several areas. The issues you raise are specific and fair: unclear answers to your GDPR request, slow salary and payslip updates, visa-date tracking, and two pension contributions this year. That is not the standard we hold ourselves to. We are reviewing each of these with our payroll and compliance teams, and we want to make sure the outstanding contribution is resolved and that your offboarding steps are fully visible to you. Please contact your account manager and mention this review so it goes to the top of the queue.
The RemotePeople Team
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Jessica C · 1 review · Experienced 2026-03-12 ·
★★★★★
Excellent company
Excellent company. Il offers a professional , confident and stable service for the employees and customers from the very first day that you work with them. And can also shares much business informations with their customers about business development, the overseas labors systems.
Reply from RemotePeople2026-07-11
Thank you, Jessica! We're glad you've found the service professional and stable from day one, and that our insights on overseas labor systems and business development have been useful to your team. We look forward to continuing to support you.
The RemotePeople Team
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Anonymous · 3 reviews · Experienced 2026-03-10 ·
★★★★★
Great Customer Service
Remote People's customer service is great. We received white glove service from our dedicated account manager. Employees also reported a great, straight-forward onboarding experience.
Reply from RemotePeople2026-07-11
Thank you for the kind words! White-glove support from a dedicated account manager and a smooth onboarding for your employees is exactly the experience we aim to deliver, we're glad it shows. We're here whenever you need us.
The RemotePeople Team
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Chris · 3 reviews · Experienced 2026-03-09 ·
★★★★★
I rarely write reviews, but...
I rarely write reviews, but compelled to write one after an exceptionally good experience with Remote People. They made finding and hiring two key overseas employees incredibly simple. Great support too. Really, really impressive. Thank you to your team RemotePeople.
Reply from RemotePeople2026-07-11
Thank you, Chris, coming from someone who rarely writes reviews, this means a lot! We're delighted we could make finding and hiring your two overseas team members simple. Our team is here whenever you're ready to grow further.
The RemotePeople Team
In addition to matching me with top-notch businesses, the platform made the onboarding process exceedingly easy. Thanks to their employer registration service, I finished all the onboarding processes in a timely manner. It was simple to begin working remotely because there were no difficult stages and clear and effective communication throughout!
Reply from RemotePeople2026-07-11
Thank you, Jamie! We're glad the onboarding was quick and clear and that our employer registration service got you working remotely without any friction. Wishing you continued success in your role!
The RemotePeople Team
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Cesar · 1 review · Experienced 2025-12-07 ·
★★★★★
I’ve had a really good experience with Horizons
I’ve had a really good experience with Horizons so far. The whole process has been super smooth, and anytime I had a question, someone got back to me quickly and actually helped (rare these days!). Everyone I’ve talked to has been friendly and easy to work with, which makes a huge difference.
Overall, I just feel like I’m in good hands. If you’re on the fence, I’d definitely recommend giving Horizons a try.
Reply from RemotePeople2026-07-11
Thank you, Cesar! We're glad the whole process has been smooth and that you've always gotten quick, helpful answers from a friendly team. Feeling in good hands is exactly what we aim for, thanks for recommending us.
The RemotePeople Team
We were new to international hiring and frankly, terrified of messing it up. Their sales and onboarding team were incredibly patient. They didn't just sell us a product; they took the time to understand our goals and walked us through every sing step, from generating a complaint contract to explaining the statutory benefits in the new country. Great fist impression and they've lived up to it ever since.
Reply from RemotePeople2026-01-07
Thank You
B
Brandon · 1 review · Experienced 2025-08-14 ·
★★★★★
finished the project as planned
finished the project as planned, but money was never received. contacted several times; no definitive answer or solution was received. utterly disppointing and lacking in professionalism.
Reply from RemotePeople2026-07-12
We take every report of non-payment seriously, but we have been unable to match this review to any RemotePeople client, contractor, or employee record, and the work described does not correspond to RemotePeople's services (Employer of Record, recruitment, and global payroll). This review has been reported to Trustpilot for verification. If you believe you have a genuine matter with us, please email [email protected] with your name and contract details and we will investigate immediately.
The RemotePeople Team
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Dalila · 1 review · Experienced 2025-07-18 ·
★★★★★
RPL proved to be incredibly unprofessional
RPL proved to be incredibly unprofessional. There has been no payment or appropriate communication following the completion of the assigned work. Numerous follow-ups were disregarded; this is not a reliable business to work with.
Reply from RemotePeople2026-07-12
We take every report of non-payment seriously, but we have been unable to match this review to any RemotePeople client, contractor, or employee record, and the work described does not correspond to RemotePeople's services (Employer of Record, recruitment, and global payroll). This review has been reported to Trustpilot for verification. If you believe you have a genuine matter with us, please email [email protected] with your details and we will investigate immediately.
The RemotePeople Team
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Sarman · 1 review · Experienced 2025-06-13 ·
★★★★★
RPL has not reimbursed the render crew…
RPL has not reimbursed the render crew for their completed work. There has been no answer or resolution for weeks. Very unprofessional for a payroll service, and a completely disappointing experience.
Reply from RemotePeople2026-07-12
We take non-payment claims very seriously. However, we cannot match this review to any RemotePeople client, contractor, or employee record, and "render crew" work does not correspond to anything RemotePeople provides as an Employer of Record and recruitment platform. This review has been reported to Trustpilot for verification. If you have a genuine matter with us, please email [email protected] and we will investigate immediately.
The RemotePeople Team
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Shaun · 1 review · Experienced 2025-07-30 ·
★★★★★
Unresponsive and untrustworthy
I have received no updates and am still awaiting my payment. My emails and messages were totally disregarded by Remote People. I wouldn't suggest this payroll service to anyone because of the poor communication and lack of accountability.
Reply from RemotePeople2026-07-12
We're sorry to read this, but we cannot match this review to any RemotePeople client, contractor, or employee record. Every worker employed or paid through RemotePeople has a dedicated account manager and a verifiable contract. This review has been reported to Trustpilot for verification. If you believe you have a genuine matter with us, email [email protected] with your details and we will investigate immediately.
The RemotePeople Team
RPL is utterly unprofessional and unresponsive for not making the payment that is due. I wouldn't advise doing business with them.
Reply from RemotePeople2026-07-12
We're sorry to see this, but we cannot match this review to any RemotePeople client, contractor, or employee record, and the situation described does not correspond to our Employer of Record and recruitment services. This review has been reported to Trustpilot for verification. If you believe you have a genuine matter with us, please email [email protected] and we will investigate immediately.
The RemotePeople Team
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Koilea · 1 review · Experienced 2025-08-07 ·
★★★★★
My payment has been with held by RPL…
My payment has been with held by RPL without any communication or updates. Payroll service is unreliable and extremely disappointing.
Reply from RemotePeople2026-07-12
We take payment concerns very seriously, but we cannot match this review to any RemotePeople client, contractor, or employee record. All payments we process are tied to verifiable contracts with dedicated account management. This review has been reported to Trustpilot for verification. If you believe you have a genuine matter with us, please email [email protected] with your details and we will investigate immediately.
The RemotePeople Team
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Jack Walton · 2 reviews · Experienced 2025-07-30 ·
★★★★★
I think only ego stops you to solve the…
I think only ego stops you to solve the issue, be professional and do it for your business
Reply from RemotePeople2026-07-12
We'd genuinely like to resolve whatever this refers to, but we cannot match your account to any RemotePeople client, contractor, or employee record. Please email [email protected] with specifics and we will look into it immediately. This review has also been referred to Trustpilot for verification.
The RemotePeople Team
My experience has been great with Horizons due to the accessibility of its platform. As an employee, it is fundamental to have all my job information, benefits, paystubs, and vacation days all in one place, and that's what Horizons does: it helps to organize all this information and ends with the feeling that only HR has this info or I'm not in control of it.
Reply from RemotePeople2026-07-11
Thank you, Geovanny! Having your contracts, paystubs, benefits, and vacation days all in one place, and staying in control of your own information, is exactly what the platform is built for. We're glad it's working so well for you.
The RemotePeople Team
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Francesca · 2 reviews · Experienced 2024-09-25 ·
★★★★★
Outstanding experience
Horizons’ platform enables a smooth and compelling experience: easy to navigate, offering an efficient and reliable customer support even when it comes to complex topics. Highly recommended!
Reply from RemotePeople2026-07-11
Thank you, Francesca! We're delighted you've found the platform easy to navigate and our support reliable even on complex topics. Thank you for recommending us!
The RemotePeople Team
