Replacement Lens Express (replacementlensexpress.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Happy to be able to wear my favorite frames again. Replacement Lens Express was less expensive than local places by at least $100. They even sent me the old lenses with my glasses. No other place has ever given me back my old lenses. Thank You.
Reply from Replacement Lens Express2026-03-05
Hello
Thank you for taking the time to leave us such a fantastic and detailed review of your recent experience with RLE. We are thrilled to hear that you love your new Single Vision prescription lenses. We appreciate that you chose RLE for your replacement prescription lenses and I look forward to seeing your again soon.
Sincerely,
Jennifer
frames were damaged and you failed to reply to email regarding the issue. unprofessional and unacceptable!
Problem has been resolved. Full refund issued.
Reply from Replacement Lens Express2026-02-25
Good Afternoon KP,
I do apologize for the delayed response to your email, as our facility was closed due to extreme weather in the northeast this weekend. As soon as we reopened I was able to read and respond to each of your emails. I appreciate the feedback you have provided and will try to do better in responding to customer emails in a more timely manner.
Thank you
Jennifer
I was told you could get real close to a medium yellow for shooting glasses. You did try but its not a medium. Very light yellow is what I got. If you can do darker I would be interested but not at the same price. Looks like you do good work otherwise .
Reply from Replacement Lens Express2026-02-25
Hi Kevin,
Thank you for reviewing your recent purchase with us. I am sorry to hear that you are not happy with the darkness of the lenses. We can certainly try to darken the lenses for you. I will email you this afternoon with the details on how to return your frame and lenses to have the color darkened.
Thank you again,
Jennifer
Still fine-tuning a few things but you don't get customer service like this anymore. Anywhere! They respond quickly, efficiently and are extremely kind. What a pleasure to deal with!
Reply from Replacement Lens Express2026-02-16
Hi Cyndy
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. I am so happy to hear that you are pleased with my customer service. It has been a pleasure working with you as well.
Sincerely,
Jennifer
A
Ann · 3 reviews · Experienced 2026-02-12 ·
★★★★★
I have used RLE for my last four lens…
I have used RLE for my last four lens replacements. I just received my most recent lens order today. Again - RLE did a great job! Amazing customer service! Jennifer always got back to me immediately with any questions I had before I placed my order. Ordering was so easy and I received emails with updates on my order. And the finish product was just perfect and their pricing is amazing. I recommend RLE to all my family & friends. I wouldn’t buy lenses from any other place - RLE is the best!
Reply from Replacement Lens Express2026-02-16
Hi Ann
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new prescription lenses. We appreciate that you continue to chose choose RLE for your new prescription lenses. . We look forward to seeing you again soon.
Sincerely,
Jennifer
Responsive, personalized customer service, fast response times, and GREAT quality results. So so so happy with my replacement lenses for my rare vintage Ray Bans. So relieved and pleased with this entire process (these are extremely rare frames) and telling everyone to trust their frames with RLE. (And the pricing is completely reasonable, too!)
Reply from Replacement Lens Express2026-02-09
Hi Beth
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new prescription lenses. We appreciate that you chose choose RLE for your new prescription lenses. . We look forward to seeing you again soon.
Sincerely,
Jennifer
Awesome!! Will definitely use again. They saved me a ton of money. When they sent them back to me, they were very well packaged. Great communication! A++++++++++
Reply from Replacement Lens Express2026-02-02
Hi Nancy
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new prescription lenses. We appreciate that you chose choose RLE for your new prescription lenses. . We look forward to seeing you again soon.
Sincerely,
Jennifer
Good, quick, great price and options. Would like a shipping option where a prepaid shipping box would be included for UPS or USPS
Reply from Replacement Lens Express2026-01-20
Hello James
Thank you for taking the time to leave us such a wonderful review of your recent order with RLE. We are thrilled to hear that you love your new prescription lenses and our processes times. It was a pleasure working with you and I thank you for your suggestions about our website shipping! We look forward to seeing you again soon.
Sincerely,
Jennifer
I compared RLE’s products and prices to four other providers and found them to offer higher quality lens options for much less than the top two competitors. I’d never ordered lenses online before (used existing frames) but was pleasantly surprised at how simple the process was. Along with the price, I appreciated RLE’s communication at each stage of the process and how quickly I received my glasses when complete. The lenses are fantastic; better than ones I paid nearly double for at the last provider. I’ll definitely be using RLE for my lenses going forward.
Reply from Replacement Lens Express2026-01-19
Hello MJ
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new RLE Clarity progressive prescription lenses. We appreciate your detailed and through review of our order process and how easy you found it to be. We look forward to seeing you again soon.
Sincerely,
Jennifer
Hi Michael,
Thank you for taking the time to leave us such a wonderful review of your recent order with RLE. We are thrilled to hear that you love your new RLE Classic digital Single Vision Prescription lenses . We appreciate that you have chosen RLE for your replacement prescprtion lenses and We look forward to seeing you again soon.
Sincerely,
Jennifer
I was really impressed by how easy it was to re- lens a beloved old Dior frame. I was also happy that my glasses arrived in perfect like new condition.
Reply from Replacement Lens Express2026-01-12
Good Evening Maria
Thank you for taking the time to leave us such a wonderful review of your recent order with RLE. We are thrilled to hear that you love your new Eyezen+ Prescription lenses . We appreciate that you choose RLE for your replacement prescprtion lenses and We look forward to seeing you again soon.
Sincerely,
Jennifer
The box was smashed and my glasses weren’t packaged correctly. The frames are now bent.
Very frustrated
Reply from Replacement Lens Express2025-12-23
Good Afternoon Jason.
I am very sorry to hear that you received your packaged and the postal service damaged the box which has caused your frame to become bent. Please email us at info@replacementlensexpress with images of the box and your frame and we will be happy to find a resolution.
Thank you
Jennifer
B
Brenda Gisel Gonzalez · 5 reviews · Experienced 2025-12-20 ·
Hello Kulwinder Singh
Thank you for taking the time to leave us a 5 star review of We look forward to working with you soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
K
Kyle Manuel · 2 reviews · Experienced 2025-12-15 ·
★★★★★
Nice flatform
Reply from Replacement Lens Express2025-12-15
HI Kyle,
Thank you for taking the time to review our website. We look forward to working with you soon.
Thank you again and we hope you have a wonderful holiday season.
Kind Wishes,
Jennifer
I
I can't say · 2 reviews · Verified · Experienced 2025-11-26 ·
★★★★★
Nothing went wrong
Nothing went wrong, it's just not what I expected. I bought my Ray-Ban sunglasses about 2 years ago for a little over $200. With shipping and taxes the replacement lenses cost me about $200. At that price I expected to get the same exact Ray-Ban branded lenses. Didn't happen, very unsatisfied. Not just with the lenses, but the entire procedure as well
Reply from Replacement Lens Express2025-12-02
Good Morning Luis,
Thank you for leaving us a review about your recent order for custom made non-prescription sunglass lenses for your Own frame. I am very sorry to hear that your are unhappy with your new custom made non-prescprtion polarized sunglass lenses.
I see that you mention that you were expecting to receive Non-prescription lenses that have the authentic Ray Ban replacement sunglass lenses with the RB logo on them.
While I can certainly understand your confusion when you received your new sunglass lenses and they did not have the Ray Ban logo on them. The reason why you did not receive the Ray Ban logo on your new lenses is because you choose Custom non-branded prescprtion lenses instead of the Ray Ban non-prescription authentic sunglass lens replacements. If you had chosen the Ray Ban replacement lens option you would have not been required to mail your frame to us. This is because when the customer chooses to order the Ray ban replacement lenses option, the lenses are ordered and then mailed to the customer to insert yourself. These are 2 different options that are offered on our website and we have to go by what the customer has ordered. I am very sorry for the confusion. I
I did check with the Ray Ban manufacturer to see if there were any replacement lenses offered for your Ray Ban 3696 frame and unfortunately there are no polarized lens options available for this frame any more as the Ray Ban manufacturer has discontinued this frame. So the only available option to have new lenses made for your frame is the option you choose which is for High quality ( the same lens blanks that are used for prescription lenses) Ophthalmic non-prescprtion polarized lenses blanks that have to be made custom made and fit into your frame. Again I am very sorry for the confusion please do not hesitate to email me with any additional quesitons that you may have at [email protected]
Sincerely,
Jennifer
SUPER quick, way under the Approximated days and always high-quality I've gotten six pairs from this company and it's always well worth it!
Reply from Replacement Lens Express2025-12-01
Hello Jennifer
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love all 6 pairs of your new prescription lenses and that you find our process easy and reliable. It was a pleasure working with you. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
Hello NC,
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new prescription lenses and our process. It was a pleasure working with you. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
Ordered lenses for eyeglasses and Oakley sunglasses. Eyeglasses arrived with a chip in the middle of the lenses, rendering them unusable. Oakley sunglasses had incorrect screws installed, causing the right lens to pop out within an hour. Had to superglue the frames to fix RLE's shoddy work. The gold screws that match the frames were replaced with incorrect silver screws. Avoid this place if you want quality work and parts. Extremely disappointed with the poor craftsmanship and incorrect replacements.
Reply from Replacement Lens Express2025-11-25
Good Morning Alex,
Thank you for taking the time to rate your recent experience with RLE. I am thoroughly disappointed that you received both pairs of your new lenses in such bad condition. I have personally emailed you to provide you with a remake of both pairs of lenses so that we can correct these errors for you and show you that this is not the quality that we ever want our customers to receive. I look forward to correcting our error and hearing back from you soon.
Thank you,
Jennifer
Good product with full range of options and at competitive prices. Most importantly, the help desk was staffed by a real person - and one who took my complaint of website issues (e.g. dead links) very seriously. Very happy with the results.
Reply from Replacement Lens Express2025-11-24
Hello Bob
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new Varilux Physio W3+progressive prescription lenses and our process. It was a pleasure working with you and I thank you for your suggestions about our website! We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
