Riverbend Home (riverbendhome.com) has a 4.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 6% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
The website shows the product is compatible to my old model, but when I received the product I found the dimension of the drain opening was bigger than mine. I showed the pictures to the customer service but I was told to return the product and had to my the returning shipping in order to get my purchasing price refind minus the original shipping.
Well, it's been 10 days since my order was confirmed and I'm still wondering if my order will actually ship.
Item was actually as it appeared in their website. Very well packaged. Very pleased.
Easy to use website, great pricing!
The merchant requests you review your experience even before your item ships. Order was placed on 10/25. It is now 11/3. I ignored the first request for review on 10/27. What am I reviewing? How I feel about the delay? I think running a business is tough. I don’t mind the delay at all, but you couldn’t program the website to send me this reminder after I receive the product? “The expected ship date has changed for the unshipped item(s) from your Riverbend Home Order. We apologize for any inconvenience and appreciate your business. If you have any questions about this update, please call us at 855.438.8585 or email us at help. Our regular customer service hours are Monday through Friday: 9AM - 6PM (ET).”
Great website. Items are easy to find and order. Everything I have needed has been in-stock and shipped promptly.
Second order and the only reason I gave it 4 instead of 5 stars is that I received email with order and saying I would get another email to tell me when it ships. As in first order no ship notification was sent. It did deliver in a couple days so that was great. Also as I stated in first review it would be better with a couple more feet of hose to allow amount needed to be able to pullout of cabinet plus through floor to nipples. Had to order twice to have enough hose. I may be adding more heaters and can’t afford this for each one.
Unhappy with the product I asked to return it for a refund. Told I had to pay $14 in return shipping and the $14 original shipping was non-refundable. On top of that was told there will be a 15% restocking fee even though I didn't open the product packaging just the cardboard shipping box it came in. The item only cost $30. Never again will I purchase something from Riverbend Home.
Easy ordering and the 3 bottle wine holder is lovely. Received it in a timely manner. Great experience.
We apologize for the delay in shipment from the manufacturer. We strive to ensure products meet the processing lead time identified on our website. Your order did ship on 10/28.
Item came quickly and as described. Customer service was very helpful and quickly got back to me about a question I had and even followed up with me after. I’m very happy with the product and service and wouldn’t hesitate to do business with this company again.
Great communication! Super service! Friendly people to deal with. I will buy from them again.
When I ordered it said 1-3 day shipping and I waited 2 weeks.
Easy to order. Quick to deliver. Less than half the price on Amazon
Fast service. Good prices good stuff.
The tree I ordered was very poor quality, and on returning I had to pay an extra fee to put it back in you stock? I will not be doing business with you again can’t afford it, lost money on this purchase and ended up with nothing ,feel like I was cheated for sure
Riverbend Home offers upper end products for the holidays at a great price. The website is also very easy to navigate.
Great price and quick shipping, brand-new item in flawless condition
66 reviews matching