Rapid response and lightning fast…
Rapid response and lightning fast shipping.
Reply from Rocket Industrial2025-11-12
Thanks so much for the 5-star review! We appreciate your business and look forward to helping with your next order!
About Rocket Industrial
Data updated- Website
- rocketindustrial.com
- Category
- Business Services
- Location
- United States · Wausau
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 25% (1/4)
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Is Rocket Industrial legit?
Rocket Industrial (rocketindustrial.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 25% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Easy to use
Easy to use, received on time!
Reply from Rocket Industrial2025-11-12
We’re glad to hear your order arrived on time and that everything was easy to use. We appreciate your business and hope to work with you again soon!
Order was shipped after it was cancelled
I placed an order, and I was notified by the sales person, Josh Struck, that the order was going to be late. So, since I was not going to get it on time, I cancelled it before it was shipped, with plenty of time by an email to Josh. My email was not acknowledged byJosh Struck and instead the order was shipped. I called Rocket again to tell them to stop delivery, since the order had been cancelled. I talked with a person who told me that since the order had yet not been delivered, they could stop deliver, and that she would call me back to confirm. Nobody called me back and the shipment was delivered in spite of my cancellation. Needless to say, I will nor order again from Rocket Industrial.
Well run business.
Very well run business. I am a repeat customer.
Reasonable pricing
Reasonable pricing, an easy to navigate website and fast delivery!
I appreciate that you overnighted my…
I appreciate that you overnighted my order; however you forgot to ship it in the first place. I received a confirmation email on the day I ordered the item saying the date that it would ship. But when I called 10 days later to track the package, It had not gone out. Good reaction to the complaint, but do better in shipping.
Maggie Bliven made my experience great
Maggie Bliven made my experience great! Someone please give her a raise. She was very helpful when I ordered the incorrect amount online and then emailed to get the quantity adjusted. Tim (I wasn't given his last name), was great too, when there was confusion about the amount shipped. Very helpful and friendly crew you have.
5 mil vacuum chamber bags
5 mil vacuum chamber fish bags aren't easy to find nor at a decent price. Most suppliers don't even carry past 3 or 4 mil bags. Airline baggage handlers always manage to pierce my Salmon and Halibut 4 mil vac. bags,causing freezer burn, during my trip home from the annual fishing trip. Even using bone guards. My web search for 5 mil bags led me to Rocket Industrial! First off, I got humans on the phone! And I was transferred to Josh, he's The Guy! I had my order filled in minutes and shipping out the next day. They arrived quickly in good condition. Rocket Industrial has a happy customer in me.
Super Easy and great communication
Super Easy and great communication. Everything arrived quickly and in perfect condition. I reached out to several companies about the part we needed, and not only did Rocket Industrial get back to me a full day quicker than anyone else, the prices were unbeatable.
Our order was processed and delivered…
Our order was processed and delivered quickly.
The quality of product is always great…
The quality of product is always great as well as shipping time. Thank you all!
Excellent Customer Service
Contacted Customer Service and got quick and accurate information
It took 8 days to hit the mail
UPDATE: Rocket Industrial has been extremely communicative and apologetic about this problem. I believe conversations have been had on their side to address and prevent future issues! I am updating from 3 to 5 stars for their response to my review. It took 8 days from the time I placed my order for the package to even be put into the mail. If there was an issue with the product actually being in stock I was never notified. I even reached out by email when it had been a week without hearing anything. It was just very frustrating.
Reply from Rocket Industrial2025-04-21
Thank you for your feedback. We're very sorry to hear your order took longer than expected. As a distributor, we sometimes need to ship items directly from the manufacturer when we run out of stock, but this should have been communicated to you, and we apologize that it wasn’t. We appreciate your honest review and hope you’ll give us another chance to provide a better experience in the future.
Stretch wrap
I have been looking around for handheld stretch wrap for awhile. Didn't want it to be heavy or in long lengths which make it hard to wrap the upper portion of a pallet before it comes out of a container.. Rocket had the right length and gauge to make it light and easy for my guys. The price was awesome as well.
Quick delivery + Excellent Customer…
Quick delivery + Excellent Customer Service!
Fast shipping
Fast shipping, order was completed correctly, bags are perfect!!
Sales Rep (Joe) provided fast and…
Sales Rep (Joe) provided fast and accurate service. Ordered materials and a device. Will be including Rocket in our next bid for supplies.
Super Fast
Amazingly fast service and ordering was super easy!! We'll 100% shop here again.
Case Taper blades
Quick shipping and good prices.
When I called and spoke to Josh
When I called and spoke to Josh, I wasn't sure which blade I needed for my application. Josh helped me through the process and made it super easy for me to get exactly what I needed for my business. Although, it was a small order, I did get an exact fit. (Thanks Josh)