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Money & Insurance

Rocket Loans

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201 reviews

4.9201 reviews
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About Rocket Loans

Data updated
Website
rocketloans.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (1/1)
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Is Rocket Loans legit?

Rocket Loans (rocketloans.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company, praising the overall efficiency and seamless nature of the service. Customers frequently highlight how simple, fast, and straightforward the online loan application process is, with funds often arriving in bank accounts within days. Additionally, consumers appreciate the incredibly helpful and professional customer service representatives who readily guide them through every single step of the process. However, some reviewers were not happy with navigating certain aspects of the digital platform or dealing with initial verification steps. A few other people also felt that document uploads and bank account connections could occasionally feel complicated or frustrating to complete.

Auto-generated from all reviews of this business. For reference only.

What people say

The process was so easy and clear

The process was so easy and clear. At one point a representative had to help me but all was very smooth. Options available and funds quickly provided. I would certainly recommend working with Rocket loans.

Reply from Rocket Loans2026-08-10

Hi Mary, Thank you so much for this great review and for recommending us! We're thrilled to hear the process was easy and clear for you. It's wonderful that our representative was able to help make everything smooth – that's what we're here for. We know having options and getting your funds quickly can make all the difference, and we're so glad Rocket Loans could deliver on both. Thanks for trusting us with your personal loan. Wishing you all the best!

There was a glitch with the automated…

There was a glitch with the automated system but once their staff got involved, it was much smoother. Easy process and polite representatives.

Reply from Rocket Loans2026-08-10

Hi Connie, Thank you for sharing your experience and feedback! We're sorry to hear there was a glitch with our automated system, but we're glad our team was able to step in and make things smoother for you. It's great to know the process ended up being easy and that our representatives were polite and helpful – that's exactly the kind of service we strive for. Your feedback helps us continue improving, and we truly appreciate you choosing Rocket Loans. Wishing you all the best!

I have always had great experiences…

I have always had great experiences with Rocket Loans, when I refinanced my mortgage and now with a personal loan. They are knowledgeable and easy to deal with. I would highly recommend them!

Reply from Rocket Loans2026-08-11

Hi Wendy, Thank you so much for being a loyal client and for this wonderful review! We're thrilled to hear that you've had great experiences with us across multiple needs – it means the world to us that you've trusted us time and time again. Providing knowledgeable support and making things easy for you is exactly what we strive for at Rocket Loans, and we're so glad that's been your experience. We truly appreciate you recommending us – there's no better compliment! Thanks again for being part of our community!

The ease and speed of your loan amount…

The ease and speed of your loan amount and approval was great.

Reply from Rocket Loans2026-08-05

Hi Kenneth! We're so glad to hear that the speed and ease of our loan process met your expectations. We strive to make getting the funding you need as straightforward as possible and we appreciate you sharing your experience!

Great service

As an older lady, some of these things get very Confusing for me. Horace went above and beyond and made me feel very much at ease. He is an awesome employee. Thank you so much for rocket loans Toni Thompson.

Reply from Rocket Loans2026-08-11

Hi Toni, We're thrilled to hear that Horace went above and beyond to help you. Making sure you feel comfortable and at ease throughout the process is exactly what we strive for at Rocket Loans, and Horace clearly exemplifies that commitment. We'll be sure to share your kind words with him – we're lucky to have team members like Horace who truly care about making a difference for our clients. Thank you for trusting us with your personal loan needs!

Above and beyond costumer service

I was having issues with the application and your costumer service representative was more than above and beyond to help me and stayed with me on the phone until all the application was ready and set. Next day I have the approval.

Reply from Rocket Loans2026-08-05

We are so glad to hear about your positive experience with our customer service representative, Maria! It's wonderful to know that our team provided exceptional support and ensured your application process was smooth and successful. We appreciate you sharing your experience.

Process time was minimal

Process time was minimal. Customer service rep was outstanding! He was super friendly, professional and knowledgeable.

Reply from Rocket Loans2026-08-05

Hi Michele! We're so happy to hear that your experience was a positive one! It's wonderful to know that our team member was able to provide you with friendly, professional, and knowledgeable service, and that the process was efficient. We truly appreciate you sharing your feedback.