Rocket Loans (rocketloans.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company, praising the overall efficiency and seamless nature of the service. Customers frequently highlight how simple, fast, and straightforward the online loan application process is, with funds often arriving in bank accounts within days. Additionally, consumers appreciate the incredibly helpful and professional customer service representatives who readily guide them through every single step of the process.
However, some reviewers were not happy with navigating certain aspects of the digital platform or dealing with initial verification steps. A few other people also felt that document uploads and bank account connections could occasionally feel complicated or frustrating to complete.
Auto-generated from all reviews of this business. For reference only.
The representative I spoke with were both very professional, courteous and polite. Representative Sheriss (in Detroit) on Monday, June 22nd, was ewxtremely helpful. I had her on the phone for more than an hour while she talked me through taking the necessary photos and completed the application using my phone rather than my computer. I am not tech savvy when it come to taking and sending photos using my android. She was extremely helpful, courteous and really knows her job. I BIG shout out to Sheriss in Detroit!!!
Reply from Rocket Loans2026-06-24
Thanks so much for the five stars and for taking the time to share such thoughtful feedback. We are so glad to hear about your positive experience with our team member. It's wonderful to know that we could provide such helpful and courteous assistance, especially with the technical aspects. We truly appreciate you sharing your feedback!
