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Money & Insurance

Rocket Loans

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201 reviews

4.9201 reviews
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About Rocket Loans

Data updated
Website
rocketloans.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (1/1)
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Is Rocket Loans legit?

Rocket Loans (rocketloans.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company, praising the overall efficiency and seamless nature of the service. Customers frequently highlight how simple, fast, and straightforward the online loan application process is, with funds often arriving in bank accounts within days. Additionally, consumers appreciate the incredibly helpful and professional customer service representatives who readily guide them through every single step of the process. However, some reviewers were not happy with navigating certain aspects of the digital platform or dealing with initial verification steps. A few other people also felt that document uploads and bank account connections could occasionally feel complicated or frustrating to complete.

Auto-generated from all reviews of this business. For reference only.

What people say

This was the first time I applied…

This was the first time I applied online and I felt it made it easier since I am working.

Reply from Rocket Loans2026-07-09

Hi Diana, we're so glad to hear that applying online made the process easier for you, especially with your work schedule. We strive to make our services convenient and accessible for everyone. Thank you for sharing your positive experience!

High Interest Rates

Easy to apply and awesome timing to receive funds but rates are tooooooooo high!

Reply from Rocket Loans2026-07-09

Hi there, Thank you for taking the time to share your feedback! We're really glad to hear that the application process was easy and that you received your funds quickly – that's exactly what we're aiming for with Rocket Loans. We totally understand your concern about the interest rate. Personal loan rates are based on several factors, including credit profile, income, loan amount, term length and current market conditions. We know it's not always the number you're hoping for, and we appreciate you sharing how you feel about it. If you ever want to explore ways to potentially lower your rate in the future – like improving your credit score or refinancing down the road – we're here to help. You can always reach out to our team to discuss your options. Thanks again for choosing Rocket Loans, and we're here if you need anything!

The application was relatively easy

The application was relatively easy, rep I spoke to was extremely helpful and the loan was completed in a matter of hours

Reply from Rocket Loans2026-07-15

Hi Spencer, We love hearing this. An easy application, a helpful team member and a loan completed in hours – that's the Rocket Loans experience we work hard to deliver. We're glad everything came together so smoothly for you, and we appreciate you taking the time to share your feedback.

The application process was quick…

The application process was quick without a lot of headaches or hassels.

Reply from Rocket Loans2026-07-09

Hi Vickie, we're so happy to hear that your application process was quick and hassle-free! We always strive to make things as smooth as possible for our clients, and it's wonderful to know we hit the mark for you. Thank you for sharing your positive experience!

Rocket Personal Loans

The application process is so easy to use. It is all online but help is available by phone if you need assistance. The representatives on the phone are very friendly and helpful.

Reply from Rocket Loans2026-07-09

Hi Dale, we're so glad to hear that you found our online application process easy to use! It's also wonderful to know that our phone representatives were friendly and helpful when you needed assistance. We truly appreciate your positive feedback!

Great service rep

Your customer service rep., Matthew was extremely helpful. He assisted me and answered questions. He had a good knowledge base of the loan process. The entire experience was easy and pleasant.

Reply from Rocket Loans2026-07-09

Hi Bob, we're so happy to hear that your experience was easy and pleasant! It's wonderful to know that our team member was able to provide such helpful assistance and demonstrate a strong understanding of the loan process. We truly appreciate you sharing your positive feedback.

VERY EASY TO QUALIFY AND THEN PROCESS

VERY EASY TO QUALIFY AND THEN PROCESS. ALTHOUGH INTEREST RATES ARE HIGH, EVERYTHING IS HIGH. THIS WILL ALLOW ME TO GET MUCH NEEDED ROOF REPAIR AND STAY WITHIN MY MONTHLY BUDGET.

Reply from Rocket Loans2026-07-06

Hi Miss Bell, Thank you for taking the time to share your experience. We're glad the Rocket Loans process was straightforward and that you're able to tackle those much-needed roof repairs while staying within your budget. We appreciate your understanding about rates in the current market, and we're here if you need anything as you complete your home improvement project. Thanks for choosing Rocket Loans.

Easy and Quick

Our loan was processed quickly, with minimal paperwork required and fast approval (we're in the top tier of credit ratings). Payments were deducted smoothly and we were able to get payoff info easily. I would highly recommend Rocket Loans for any type of financing!

Reply from Rocket Loans2026-07-06

Hi Barbara! We're thrilled to hear that your loan process was so smooth and efficient, from minimal paperwork to fast approval. It's wonderful to know that payments and payoff information were easily managed. We truly appreciate your high recommendation and are here to help you with any future needs!

Quick and easy to apply and be accepted…

Quick and easy to apply and be accepted . A couple of bumps, but, overall process was smooth and fast.

Reply from Rocket Loans2026-07-15

Hi Ellen, We're glad the Rocket Loans process was quick and smooth overall. We appreciate you mentioning the bumps along the way, too – feedback like that helps us keep improving. Thanks for choosing us, and don't hesitate to reach out if there's anything we can help with down the road.

The process was easy

The process was easy to get I only needed enough to pay off a bill that came suddenly

Reply from Rocket Loans2026-07-15

Hi Melissa, We're glad Rocket Loans was there when you needed it most. Unexpected expenses can be stressful, and we're happy the process was easy enough to take one thing off your plate. Thanks for sharing your experience with us.