For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Money & Insurance

Rocket Loans

ClaimedCollecting reviews

201 reviews

4.9201 reviews
Write a review

About Rocket Loans

Data updated
Website
rocketloans.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (1/1)
Do you own Rocket Loans? Claim this profile for free and start replying to reviews.

About this business

Apply now

Written by the business, not verified by us.

Is Rocket Loans legit?

Rocket Loans (rocketloans.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company, praising the overall efficiency and seamless nature of the service. Customers frequently highlight how simple, fast, and straightforward the online loan application process is, with funds often arriving in bank accounts within days. Additionally, consumers appreciate the incredibly helpful and professional customer service representatives who readily guide them through every single step of the process. However, some reviewers were not happy with navigating certain aspects of the digital platform or dealing with initial verification steps. A few other people also felt that document uploads and bank account connections could occasionally feel complicated or frustrating to complete.

Auto-generated from all reviews of this business. For reference only.

What people say

Great service, fast, reasonable

I have had many accounts in the past with numerous loan companies and I have been very pleased with Rocket Loans for several reasons. First, they have excellent customer service. They are very responsive and informative. Second, they are fast. There is no waiting around for weeks to close and the service is seamless electronically. Last, they understand that emergencies are a reality of life for most regular people. I like that they are flexible with rescheduling payments in advance - if needed, without any hassle or harsh penalties. I have had two loans with them and both times I had a great experience and I would use them again if I needed to!

Reply from Rocket Loans2026-07-23

Hi there, This means a lot to us. Speed and great service are priorities at Rocket Loans, but what you said about flexibility really stands out. We know life doesn't always go as planned, and we want to make sure our clients feel supported even after the loan closes. Thank you for trusting us twice, and if there's anything you need down the road, we're here.

The process was easy and fast

The process was easy and fast. I was able to plug in different loan amounts and see the interest rates, etc before deciding how much to borrow. Once I decided, I just accepted the terms and received the money in my bank account the next day. There was no hold on it, I was able to use it immediately. Good experience.

Reply from Rocket Loans2026-07-20

Hi KA, We're so glad the process was easy and fast — that's exactly what we're going for! Being able to explore different loan amounts and see your options upfront is a big part of the Rocket Loans experience, and we love that it helped you feel confident in your decision. Getting funds to you quickly (and without a hold) is something we take seriously, so it's great to hear everything went smoothly from start to finish. Thanks for sharing your experience, and don't hesitate to reach out if there's anything else we can help with!

Seamless transaction

Seamless transaction. Easy application process with timely responses.

Reply from Rocket Loans2026-07-23

Hi Richard, Seamless and timely is the goal every time. We're glad the Rocket Loans experience delivered on both fronts. Thank you for the review, and if there's anything you need, we're here.

Very easy and all information was easy…

Very easy and all information was easy to understand.

Reply from Rocket Loans2026-07-23

Hi Micheal, Clarity is something we work hard to deliver at Rocket Loans. We believe understanding your loan should be just as easy as getting one. Thank you for the review, and if there's anything you need, we're here.

I had some difficulty trying to go…

I had some difficulty trying to go through the process on my phone but Horace was fantastic, sticking with me through the process until we were finally able to make it work using Google chrome on my PC!

Reply from Rocket Loans2026-07-20

Hi Jeff, We're so glad Horace was there to help you through it. That's exactly the kind of support we want every Rocket Loans client to experience — someone who's patient, resourceful and committed to finding a solution. We're sorry the phone process gave you trouble, but we love that Horace stuck with you until everything was up and running. We'll make sure he knows you took the time to recognize him here. Thanks for sharing your experience, and don't hesitate to reach out if you ever need anything.

I had to call for help when identifying…

I had to call for help when identifying my bank account otherwise it was a painless process. I want to compliment Matthew who guided this senior citizen through the connection to the bank process.

Reply from Rocket Loans2026-07-20

Hi John, Thank you so much for sharing your experience with Rocket Loans! We're thrilled to hear the process was painless overall, and we'll definitely pass along your kind words to Matthew — he'll be so happy to know he made a difference. Helping our clients feel supported every step of the way is what we're all about, and it's great to know Matthew did exactly that. We appreciate you trusting us, and we're here whenever you need us!

This is Linda Ewell and I just want to…

This is Linda Ewell and I just want to let you all know what a great experience I had submitting my loan application to you and how you responded to it right away. I am so thankful for you all. You all are a God sent. You all took care of my needs in a timely manner. I have never had such a good experience with anyone in my life like I did with you all. I am always going to use you and I will tell others about how good you are. Thank You so much. Love You All Rocket Mortgage and Mason Blankenship. He is wonderful.♥️♥️

Reply from Rocket Loans2026-07-20

Hi Linda, Linda, this made our day. Thank you so much for sharing such kind words about your Rocket Loans experience. Knowing that we were able to take care of your needs quickly and make the process feel easy – that's exactly what we strive for. We're grateful for your trust, and we're here for you whenever you need us in the future. Thank you for spreading the word – it means more than you know.

I had to call in as I was having issues…

I had to call in as I was having issues with bank verification and Hannah was extremely helpful. Very pleasant and knowledgeable. Great job!

Reply from Rocket Loans2026-07-20

Hi Tyra, We're sorry you ran into a hiccup with bank verification, but we're so glad Hannah was able to step in and get things sorted out for you. Pleasant and knowledgeable is exactly what we aim for every time a client reaches out to the Rocket Loans team. We'll be sure to share your kind words with Hannah — thank you for taking the time to recognize her and for trusting us with your personal loan experience.

It was such a smooth application and…

It was such a smooth application and process! The funds are in your account the next day.

Reply from Rocket Loans2026-07-16

Hi Janet! We're so happy to hear that your application and the entire process were smooth! It's fantastic that you received your funds the very next day. We always strive to provide quick and efficient servicing and are happy to help you with any future needs!

Application and funding process quick

Application and funding process quick, easy, and professional. I will recommend Rocket Loans to anyone I know who is looking to make a personal loan.

Reply from Rocket Loans2026-07-20

Hi Michelle, Quick, easy and professional – that's exactly the Rocket Loans experience we work hard to deliver. We're so glad everything went smoothly from application to funding. And thank you for being willing to spread the word – a personal recommendation means so much to us. We're here whenever you need us down the road.