Roseinside (roseinside.com) has a 3.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
My husband ordered personalised prayer mats for us. Firstly, they’re ridiculously thin, like a microfibre cloth for cleaning. Secondly, he specifically asked for blue & white mats - they’re yellow & blue, as in canary yellow. Avoid! They wouldn’t even apologise nevermind offer a refund for this joke of a product.
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
What I ordered looks exactly as the pictures. Beautiful and arrived quick!
W
Wayne · 2 reviews · Experienced 2026-02-24 ·
★★★★★
Mugged off…
Ordered product 9th February today 24th February and still haven’t received it. No tracking number or shipping update. Tried emailing them with email address provided it says email address doesn’t exist. Starting to think I’ve been mugged.
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
J
Johnny · 1 review · Experienced 2026-02-12 ·
★★★★★
Custom His/Hers sweaters
Ordered sweatshirts and when they arrived they were the wrong colors and even the embroidery was the wrong color. After contacting them about the issue they told me the colors I ordered were unavailable, offered a 50% refund and I could keep the sweaters. I told them that I didn't want the sweaters as it wasn't what I ordered and if they had informed me before they made them I would have had them cancel the order. Their return policy states that if they ship the wrong product then I am entitled to a full refund. We exchanged a few emails and they refused to honor the return policy so I told them I would dispute the charges with my credit card company as the product that I received was not what I ordered. They responded with 50% refund. So I'm disputing the charges. If I could give them 0 stars I would
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
J
Jon Tallman · 4 reviews · Experienced 2026-02-20 ·
★★★★★
The Quality and Craftsmanship
The Quality and Craftsmanship of the Jewelry I ordered was custom designed for my Greater Half. Thankful for your business I appreciate you, she loved it,
A
Aaron O Neill · 1 review · Experienced 2026-02-19 ·
★★★★★
Arrived intact
Arrived intact, although the spelling was not correct to what I personalised.
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
C
Carol Harris · 1 review · Experienced 2026-02-20 ·
★★★★★
Very happy with the product
Very happy with the product. Very fast delivery
S
Sarah · 6 reviews · Experienced 2025-11-23 ·
★★★★★
Dog Tag - Microscopic Engraving and Zero Accountability
I ordered a personalized engraved dog tag from Roseinside. The engraving is so ridiculously small that you practically need a magnifying glass to read it. What’s unbelievable is that there’s plenty of unused space on the tag. Instead of using basic common sense and sizing the font to fit the available area, they chose what looks like the smallest font setting possible. It’s baffling. The entire purpose of a dog tag is to be readable, this one is not. I contacted customer service asking for a simple solution: remake it with a properly sized font or issue a full refund. They refused both. No accountability, no effort to fix an obvious design flaw. If you’re ordering something meant to be legible, save your money. This was a frustrating experience from product to support.
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
V
V Callicott · 1 review · Experienced 2026-02-16 ·
★★★★★
Really disappointed
Really disappointed. Firstly, paid for urgent shipping which was described as “2 days”. The delivery wasn’t shipped within 2 days of ordering and neither was it delivered within 2 days of shipping so I felt the 2 days label was very misleading. Further, the product I received was incorrect. The wrong text (presumably from someone else’s order) appeared on my product. I emailed the customer service team to ask for them to send the correct order and have not had a response in 3 day despite chasers. Would not recommend at all based on my experience
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
The item is same as the picture. It didn't came before the 14th February, came later, the 16th. I bought a personalised apron, the material y ok for the prize and it looks nice.
G
Grant Marsh · 4 reviews · Experienced 2026-02-14 ·
★★★★★
Delivery not on time
I did pay an extra £9 to have this delivered within 2-5 days. It came in 7 days. Understandably it was made and shipped from China so was never going to be achievable. Product was good but delivery times are not correct.
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
D
Dave Sopcak · 1 review · Experienced 2026-02-18 ·
★★★★★
Biggest pile of horseshit!!!
Biggest pile of horseshit!!!! Do not buy from this company!!!
Got a pet picture nightlight.... does not come with the actual light! Cheaply made piece of plastic
Poorly made!!!! I would have given zero stars
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
I did get two rings that I ordered. They are definitely absolutely beautiful. I am looking forward to ordering more in the future. I cannot wait to give my daughter her ring. Thank you again. ❤️
M
Marek Litwin · 16 reviews · Experienced 2026-02-17 ·
★★★★★
Waste of money and a failed Valentine's…
Waste of money and a failed Valentine's Day, they didn't ship it on time despite paying extra for faster shipping, it arrived today and it's terrible crap, don't buy anything from them
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
The bracelet is beautiful and depicts my puppy perfectly. It came so quick and I lovevit.
P
Pippa · 2 reviews · Experienced 2026-01-27 ·
★★★★★
Disappointed - incorrect items
Order arrived after delivery window, and then after opening it contained incorrect items. A hoodie that was completely the wrong colour was sent, and another hoodie had the wrong colour thread on it. Neither of these products will be worn, and customer service have only offered a 20% refund. Hoping to return the items but they haven’t supplied a return address as of yet despite me asking for one 5 days ago.
Reply from Roseinside2026-02-27
Dear Customer,
We are sorry to hear that.
Please send email to [email protected] if you have further problem.
Yours,
Customer Service Team
