RoseSkinCo

Hey Raphaelle, This is so kind of you to share, thank you.💗 We’re really glad everything arrived quickly and that you had a great experience with our team, that means a lot. You’re absolutely right that IPL works best with darker hair, and we appreciate you calling that out so honestly. It helps set the right expectations for others too. Thanks again for taking the time to leave this, we truly appreciate it. -Frances

Hi there, Thank you for sharing your experience. We completely understand how disappointing it can feel to commit time to a routine and not see the progress you were hoping for. IPL results can vary quite a bit from person to person. Hair growth cycles, hair density, hormones, and the areas being treated can all influence how quickly results appear, and in some cases it can take longer than expected even with consistent use. Regarding the refund you mentioned, our 90 day guarantee is designed to give customers time to try the device and reach out if it does not feel like the right fit. After that period, the device is considered outside the guarantee window, which is why our team was unable to process a refund request at the time you contacted us again. That said, we always want to make sure customers feel supported and properly guided with their routine. If you are open to it, please reach out to our support team at [email protected] with your order details so we can take another look at your usage and see if there is anything that may help improve your results. We truly appreciate you giving Lumi a try and taking the time to share your feedback. -Marseille

Hi Lenneke, This was such a lovely review to read. We’re really glad you reached out when the charging pin went missing, and it means a lot to hear how much you’ve been enjoying your Petal 2 over the past several months. Our team is always happy to help when something like this comes up, so we’re really glad we could get a replacement on the way for you. Devices you love shouldn’t suddenly stop being part of your routine. Thank you again for taking the time to share this. We truly appreciate the support and we hope your new Petal 2 keeps your routine just as smooth. 💗 -Marseille

Hey Lauren, This made our day. We’re so glad Charlene was able to take great care of you and make your experience a positive one. We’ll be sure she sees this, she’ll be smiling. Thank you for taking the time to share your kind words and for being part of the RoseSkinCo community. We’re always here whenever you need us. 💗 -Marseille

Hi Lewis, Wow. This is so kind of you to say. Thank you! We’re really glad we could help turn things around and make it right for you. That’s always the goal. Clear communication and real support matter to us, especially when something unexpected happens. Marseille will absolutely be smiling when she sees this. We appreciate you taking the time to share your experience and for giving us the chance to make it a positive one. We’re always here if you ever need us again. 💗 -Marseille

Hey Zainab! Thank you so much for this kind review. It truly means a lot to us, and we’re really glad to hear you felt supported and cared for throughout your experience.🥰 We’re always here to help and appreciate you taking the time to share this. -Marseille

Hi Meghan! Thanks so much for sharing this. We’re really happy to hear you had a great experience. If you ever need help down the road, don’t hesitate to reach out, we’ve got you.🤗 -Frances

Hey Hamp! We really appreciate you sharing your experience. While we’re sorry the Lumi wasn’t the right fit for your skin tone, we’re glad our team was able to support you quickly and make the process smooth. It means a lot to know you felt taken care of, and we truly appreciate your trust and understanding. Thanks again for taking the time to leave this review. We’re grateful you gave us a try and wish you all the best. -Marseille

Hi Carol, Thank you so much for sharing this. We really appreciate you taking the time to explain your experience so thoughtfully. While we’re sorry you weren’t able to use the device due to your medication, we’re glad our team could support you through the process and make the return easy. Hearing that Chalene was able to help in a caring and supportive way truly means a lot to us. Thank you again for your trust and for your kind words. We’re wishing you all the best and really appreciate you giving us a try. -Marseille

Hi Els, We’re really sorry to read about your experience and appreciate you taking the time to share this. Your safety and comfort are extremely important to us, and we want to better understand what may have happened so we can properly assist. The 4D Shaver is designed to be gentle when used as directed, but skin sensitivity, shaving angle, pressure, and skin prep can all play a role, especially in more delicate areas like the underarms. That said, we never want anyone to feel unsafe or uneasy using one of our products, and we’d truly like the opportunity to look into this further and help. At the moment, we’re unable to locate your order based on this review. We’ve sent a request through Trustpilot for your order number, or you’re welcome to reach out to us directly at [email protected] with your order details. Once we have that, we can review everything properly and discuss the best next steps with you. Thank you again for bringing this to our attention. We’re here to help and would appreciate the chance to connect directly and support you. -Marseille

Hi Lily, Thank you for bringing this to our attention. We’re very concerned to hear about what you experienced, and your safety is extremely important to us. We’ve already been in direct contact with you and immediately escalated this matter to our team so it can be reviewed with care and urgency. We’re actively assisting you and will continue to do so until this is fully resolved. We appreciate you for allowing us the opportunity to address this properly. Please know we’re here to support you and are taking this seriously. -Marseille

Hi Tabatha, Thank you so much for sharing your experience with us! We’re really happy to hear that you’re pleased with how things are going so far. Sticking with a routine can make all the difference, and it’s great to know the device has been comfortable and easy to use for you. We appreciate you sharing this and recommending it to others, it truly means a lot! Thanks again for your support! -Frances

Hey Callie! Thank you so much for taking the time to share this — truly, this made our day! We’re so happy to hear that you’re already noticing a difference after just a few weeks, especially knowing how important comfort and ease of use are when starting something new. We always aim to be responsive, approachable, and genuinely helpful, so knowing that came through for you really means everything to us.💗 We really appreciate the recommendation and your trust in our product. Thanks again for being part of our community. We’re cheering you on as you continue your progress.🤗 -Frances

Hi Hazel, Thank you so much for taking the time to share this. It really means a lot to us! We completely understand being cautious, especially when waiting on a delivery, so we’re really glad we could put your mind at ease and get back to you quickly. Thanks again for your trust and for rating our customer care so highly. We’re always here if you need anything at all.🤗💗 -Marseille

Hey Liah, Thank you so much for sharing this. We’re really glad to hear that our team was able to help and get things sorted quickly for you. It means a lot to know you had a smooth experience and felt taken care of. We truly appreciate your support and are always here whenever you need us.🤗 -Frances

Hi there! We’re really glad to hear that our team was able to help quickly and provide the information you needed. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything else.🫶 -Frances

Hey Lauren! Thank you so much for sharing this! We’re really glad we were able to help get everything sorted with your shipping. We know how important it is for things to arrive smoothly, and we appreciate you giving us the chance to make it right.🤗 We’re excited for you to start using your IPL and we’re always here if you need anything along the way. Thanks again for choosing us!💗 -Frances

Hey Isabel! Thank you so much for the kind words. We’re really glad to hear you had a great experience with us and that our team was able to help you patiently. We truly appreciate your support, and we’re always here whenever you need anything.🤗 -Frances

Hey Nafisa, Thank you so much for your kind words. This truly means a lot to us. We completely understand how much you juggle every day, and we’re just glad we could make things a little easier for you. We always want our customers to feel supported and cared for, no matter the situation. Your message really made our day. Thank you again for sharing your experience and for your trust in RoseSkinCo.💗 -Frances

Hi Barbara! We’re so glad to hear that you’re already seeing such great results and loving your Lumi! We truly believe in our product, which is why we offer the money-back guarantee. It means a lot that you appreciated that. Thank you so much for recommending us and for sharing your experience. If you ever need any help or have questions along the way, don’t hesitate to reach out to us. We’re always here for you. -Frances