RoseSkinCo (roseskinco.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 71% of negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
K
Kath · 3 reviews · Experienced 2025-10-13 ·
★★★★★
Excellent customer service
The device didn't work for me unfortunately, I used it regularly over some months and I didn't notice any changes. However, I have to say, the customer service is really great! Which is why I am leaving a 4-star review.
Reading other reviews, it seems to work for other people, so I have no idea why it wasn't working for me. I have very pale skin and brown hair, maybe my hair is just not quite dark enough? I have no idea. Anyway, although I ended up returning my device, I was offered support throughout, and the customer service I received was friendly and fast. I appreciate that very much. So even though the device didn't work for me, I would recommend the company, they were helpful and stayed true to their 90-day return policy.
Reply from RoseSkinCo2025-10-21
Hello Kath,
Thank you so much for taking the time to share your experience. We’re truly sorry Lumi didn’t bring the results you were hoping for, but we really appreciate your kind words about our team. It means a lot to know you felt supported throughout the process. That’s always our goal! 🥰
-Michelle
My name is Giselle Breyer. I am a transgender woman who is still beginning HRT and, consequently, strugling against body hair is such a challenge to me. Therefore, I sent RoseSkinCo an email asking for help and whether the company had any experience dealing with transgender women. I soon got a very warm, respectful and encouraging reply from Marseille. I haven't acquired any product yet, but I will definitely try the 4DSHAVER and LUMI. I am glad I found this company at this point in my journey!
Thank you so much, Marseille and RoseSkinCo!
Reply from RoseSkinCo2025-10-15
Hi Giselle,
Thank you so much for sharing your story. This truly means a lot. 💕 We’re honored that you reached out and that Marseille could offer the support and encouragement you needed.
Wishing you all the best on your journey, and we’ll be here whenever you’re ready to start. 🤗
-Michelle
N
Nats Nug · 1 review · Experienced 2025-09-25 ·
★★★★★
Absolutely loved it!
I loved working with them and their products. I used the Lumi permanent laser hair removal along with thei glow glove and the ale coco lotion. I absolutely loved it!
Not only I’m I already seeing results with more silky smooth skin and color correction. Also it allowed me to have laser hair removal from the comfort of my home without having to deal with strangers to do it. Perfect for shy birds like me!
Reply from RoseSkinCo2025-10-15
Hello Nats,
Thank you for sharing such a lovely review! We're happy you're happy with your purchase. 🤩
We're always here if you have any questions or need assistance with your order.
-Michelle
A
Allan Bryson · 4 reviews · Experienced 2025-10-09 ·
★★★★★
Great customer service
Since I first ordered the OG device for my wife, we have been supported by this company. Although we are going through some challenges to find the effectiveness of the device. I have to translate the instructions into Spanish because she's in a different country and right now I'm in the United States. Both Sheena and Marseille have been very helpful in making sure that I have a PFD of the instructions to accomplish the translation. I will be visiting my wife again soon and hopefully we have success this time.
Reply from RoseSkinCo2025-10-14
Hello Allan,
That’s so lovely to hear. Thank you so much for sharing! 😊 We really admire how supportive you’ve been in helping your wife, and we’re so happy Sheena and Marseille could make things easier for you both (yay!!).
Wishing you amazing results when you’re together again! 🥰
-Michelle
The ipl system is great!
I’m not one of these types of people who spiel a load of bollocks for money and views okay, but the ipl system actually works…
I was skeptical at first that it would hurt and that it is just some sort of fad to profit off but after 2-3 weeks i can actually see results and because my hair is like thick wire on my chin I’ve tried everything…shaving every two days, bleach, waxing, tweezing, threading, epilation (ouch, do not recommend) and even some rubbish hair removal cream that stunk to high heaven.
The device is super dinky looking like it’s not bulky doesn’t take up much space on my vanity, it’s a really nice matte finish which is good for grip as I have crap joints…even got a nifty sensor which detects when it’s on your skin so I don’t blind myself from guess work…long wire so I don’t have to yank it out the socket when I do the other side, thus avoiding a catastrophic electrical fire.
But I will warn that if you hair is **slightly** longer, then the device will burn the hair and it stinks (tried and tested) and wear sunglasses while you’re using it because it’s a very bright flash, so bright it killed a fly in my room…so if it can kill a fly then it would be a breeze for little hair follicles.
Delivery takes a while but that can’t be helped.
Would recommend
10/10
If it breaks then I’d buy a new one
Reply from RoseSkinCo2025-09-17
Hi Emily,
This made us smile so much. 😍 Thank you for sharing! We love how honest (and hilarious) your review is. 😄 Thrilled to hear you’re already seeing results and enjoying Lumi. We can’t wait to see how your journey continues!
-Michelle
F
Fa · 15 reviews · Experienced 2024-09-13 ·
★★★★★
I bought Lumi by RoseSkin
I bought Lumi by RoseSkin, but unfortunately, I didn't get the results I was hoping for, even though my hair was thinner and weaker. But I have to thank you. Customer service was professional and helpful, contacting me right away to figure out what the problem was.
Reply from RoseSkinCo2025-09-14
Hi Fa,
Thank you so much for sharing your experience. While we’re sorry to hear Lumi didn’t bring the results you were hoping for, we truly appreciate your kind words about our customer service team. It means a lot to know you felt supported and taken care of.
-Michelle
K
Katie · 3 reviews · Experienced 2025-08-25 ·
★★★★★
Gave me a code- why doesn’t it work??
I wanted to buy this and was excited to receive a discount code for 30% off. However after *multiple* attempts the discount code doesn’t work (says not a recognised code) SO I asked for help and the reply I got back was ‘put the code in the box’ which was obviously frustrating and unhelpful. I find the pricing confusing too striking out the price when there’s 15% off. Please stop that or be clearer with how you price it. Really want to try so this is a last ditch olive branch at fixing this issue.
Reply from RoseSkinCo2025-08-28
Hi Katie,
I’m so sorry to hear about the trouble with your discount code and the frustration this has caused. If you’re having issues using your code, don’t worry, our team is ready to help you with that. 🙂
If you can kindly share your order number here or reach out to us directly at [email protected], we’ll make sure you’re assisted as quickly as possible.
-Michelle
This device works nicely, dry, on my face, but does not work so well, dry, on my body. However, it is effective so I like it a lot. Also, it is light and does not damage my face when I use it (dry). For use on the body, other than on the face, I would suggest using a shaving gel/foam/oil. If you don't wear it out by using it, dry, on the body, other than on the face, it should still work well wet, on the body, other than on the face.
Reply from RoseSkinCo2025-08-28
Hi Alexis,
We really appreciate you sharing your tips! It’s wonderful to know it’s been gentle and effective for your face, and your suggestions for body use will definitely be valuable to others too. Thanks again for taking the time to write this! 😊
-Michelle
I became concerned about not being able to track the product after two days with no results. Immediately I contacted the company and got a sure response. This put my mind at ease. The communication was kind and sure. I respect businesses like this one. Showing concern makes the difference when spending money.
Reply from RoseSkinCo2025-08-21
Hi Tonjua,
Thank you so much for your kind words!
We’re so happy we could ease your mind and that our team’s support made a difference for you. 🤗
-Michelle
I had an amazing experience with Rose Skin Co. They were extremely helpful and responded to my emails within 24 hours. They treated me with kindness and respect. This was the best customer experience I've ever had!
Reply from RoseSkinCo2025-08-17
Hello Shira,
Thank you so much for your wonderful review!
We’re so happy to hear that our team was able to support you quickly and with kindness. Creating a respectful and caring experience for every customer is at the heart of what we do, so your words truly mean the world to us. We’re always here if you ever need us again. 🌸
-Michelle
L
Lauren P · 6 reviews · Experienced 2025-06-04 ·
★★★★★
Ineffective product which didn’t help
I have fair white skin and dark hair, which should be perfect for a product like the Lumi. It was delivered fairly quickly, looks nice and is lightweight. The written and video instructions were also helpful. Unfortunately, after using twice a week for 9 weeks, there has been no difference and it has not helped at all. I have tried on two areas (face and underarms) and neither have been helped.
I will be contacting the company now to return under the 90 day guarantee and I hope that process runs smoothly.
Reply from RoseSkinCo2025-08-10
Hi Lauren,
Thank you for sharing your honest experience. We’re sorry to hear you haven’t seen the results you were hoping for, but we’re glad to know the instructions and setup process were clear.
We do stand by our 90-day money-back guarantee, so please don’t worry, our team will do their best to make the return process smooth for you. If you haven’t already, you can reach us at [email protected] and we’ll be happy to assist. 😊
-Michelle | August 11, 2025
-------------------------------
Update Follow-up
Hello Lauren,
How are you?
We wanted to follow up as we haven’t heard back from you yet. It looks like our emails may not be reaching you. If possible, could you please try emailing us from an alternate email address at [email protected]? We’d love to get this resolved for you as soon as possible.
Thank you!
-Michelle | August 18, 2025
the support was good. still ended up with more hair after using but they offered me a full refund and were as helpful as they could be. i guess laser just isn’t for me but the team were very helpful
Reply from RoseSkinCo2025-08-08
Hi Amelia,
Thank you for sharing your experience. We're really sorry the results didn’t turn out as you hoped, but we’re glad we could support you through the process. Wishing you all the best, and we're here if you ever need anything in the future.
-Michelle
Excellent service from order to delivery. Great communication at each step and very helpful with any enquiries. The device is great, easy to use and effective. Highly recommend RoseSkinCo
Reply from RoseSkinCo2025-08-08
Hello Deeba,
Thank you so much for your kind words! We're really glad to hear everything went smoothly and that you're enjoying your Nura device. It means a lot to know you'd recommend us, we're always here if you need anything! 🤗
-Michelle
L
Lejla · 6 reviews · Experienced 2025-07-31 ·
★★★★★
High quality product, great customer service
I spent significant time researching the right product, and this set—at this price point—was the best deal for the quality offered. It came with a shaver, a flashing device, and a bottle of lotion. Even the unboxing experience reflects how much care has gone into both the product and the customer experience.
The shaver is the best I’ve ever had. I’ve tried at least five others from various brands designed for women, but none delivered results like this one. The flashing device also works impressively—it performs like a professional model. I’m currently on level two and can definitely feel it, so I’m looking forward to increasing the intensity as I go.
It’s important to read and follow the instructions carefully; otherwise, the product won’t be as effective. Fortunately, the instructions are easy to understand. When I contacted customer service, their response was prompt and helpful.
Reply from RoseSkinCo2025-08-07
Hi Lejla,
This was such a thoughtful review. Thank you so much! 😊 We're really happy to hear you're loving the set and that the experience, from unboxing to using each product, has been a good one.
It’s great to know the shaver stood out (it’s a favorite of ours too!), and we’re glad our team was able to help when you reached out. We're always here if you need us! 💕
-Michelle
A
Avneet · 1 review · Experienced 2024-08-04 ·
★★★★★
This product literally ruined my life
This product literally ruined my life. It targets people with PCOS in a lot of their advertising, and it caught my attention as someone who suffers with PCOS. I have really dark coarse hairs all over my face, and usually had to wax/shave once or twice a week, so I was very excited when I saw all their ads targeting PCOS hormonal hair growth. I used this product for about 6 months and instead of noticing a decrease in facial hair, I noticed an INCREASE. Products like these awaken more hair follicles for people who suffer with hormonal hair growth and is actually the worst product you could use. Maybe I should have done a bit more research prior to purchasing, but I felt desperate at the time and felt like no harm could be done for giving it a go, if anything I thought it would either work and be great or no difference at all - not for a second did I ever think I would have an increase of hair grow. I’ve now gone from doing hair removal one or twice a week to doing it every day and no matter how much time I spend my face looks so bad because to can see all the hair under my skin and it looks like I have a permanent beard because of the amount of hair growth I now have is so ridiculously heavy. I hate going outside/ doing anything social, running errand, the simplest of daily tasks is now so difficult for me. It has honestly ruined my life and made me so insecure. I wish I could get a refund as it wasn’t a cheap product but I purchased this years ago as a birthday present for myself and looking at the other reviews it seems like trying to get a refund from this company is a mission in itself. If you suffer with PCOS, please please please don’t purchase this product, I have so much regret.
Reply from RoseSkinCo2025-08-04
Hello Avneet,
We're truly sorry to hear about your experience. We never want any of our customers to feel this way, and we understand how sensitive and deeply personal this is.
We’d like to learn more and offer support where we can. Since we don’t have your order details, we kindly ask that you reach out to us at [email protected] so we can better understand your situation and assist you directly.
-Michelle
G
GJ · 3 reviews · Experienced 2025-06-02 ·
★★★★★
Love their skincare products!
I've found their products to be high quality and ordering+ shipping process to be easy. They ship for free which I love since every penny counts.
Reply from RoseSkinCo2025-07-26
Hello GJ,
Thank you so much for your kind words! We're really glad to hear you've been enjoying the products and that the ordering process has been smooth for you.
The free shipping is our little way of making things easier. We believe that every bit of act counts, and we're happy it's helped! 🤗
-Michelle
S
Sol · 1 review · Experienced 2025-07-02 ·
★★★★★
Love this little thing!
I used it after cleansing and my skin felt so smooth after. It took off the peach fuzz and some dead skin too I think
Also its way gentler than other blades I’ve tried in the past.
Wish I found this sooner tbh. Totally worth it!!
Reply from RoseSkinCo2025-07-17
Hi Sol,
Thanks so much for sharing this. Based on your order, we’ll assume you’re talking about the Nura 🤗. We’re glad it’s been working well for you!
Thank you so much for taking the time to leave a review! ❤️
-Michelle
C
Craig Morgan · 3 reviews · Experienced 2025-07-11 ·
★★★★★
Thrilled with My Petal 2
I had an issue with the length of time it took to get the product. The company addressed it and kept in touch with me, keeping me apprised of the location until it was delivered. I love the Petsl 2. It’s more efficient than any other facial cleansing appliances I’ve ever used. It doesn’t drip water all over you like the brush based ones do. It’s also very easy to sanitize unlike the brush based ones. I am thrilled!
Reply from RoseSkinCo2025-07-14
Hello Craig,
Thank you for sharing your concern, we completely understand how frustrating delays like this can be.
We’re a Canada-based company, and we fulfill orders through multiple warehouses depending on product availability and destination. For U.S. orders, shipping typically takes 7–12 business days. That said, once a package reaches customs or is impacted by weather, it can sometimes cause delays beyond our control. We do our best to ensure it moves quickly once it reaches the local delivery facility.
We’ve also sent you an email with the current status of your order so you have the most up-to-date information.
We're confident in the quality of our products, but if you’re not satisfied, you’re absolutely covered by our 90-day money-back guarantee. Let us know if there's anything else we can do to help.
-Michelle, July 13, 2025
UPDATE:
Hello Craig,
Just wanted to let you know that we’ve sent you a follow-up email with the latest status of your order, including tracking details and the most recent movement. We hope our emails are reaching you. 🙂
If you have any further questions or need help with anything, our customer support team is always here for you.
-Michelle, July 17, 2025
I didn't recieve my package, even tho I paid alot of money for everything I bought.
Edit: they resend the package and is on the way now, I love how they are easy to talk to and they are very kind about it.
Reply from RoseSkinCo2025-07-14
Hello Beyza,
We’re so sorry to hear you haven’t received your package. We know how frustrating that must be, especially after placing a big order.
Don't worry, we got you! Please share your order number here or email us at [email protected] so we can look into this and help right away.
-Michelle
k
kalinabelle · 1 review · Experienced 2025-06-24 ·
★★★★★
Ships from China which isn't clear
I would not have ordered this product if I had known it was being shipped from China to the US in this current environment with tariffs and customs. Two weeks later and I still don't have it.
Reply from RoseSkinCo2025-07-14
Hello Kalinabelle,
We’re really sorry for the frustration and delay. We hear your concern, and we understand how important it is to have all the details upfront.
To clarify, we ship from multiple warehouses globally, and fulfillment is based on product availability and the destination. Our standard processing time is 1–3 business days, with an estimated shipping time of 7–15 business days. For estimated shipping times per country, please check here: https://roseskinco.com/pages/shipping-details.
We’d be happy to look into your order and provide a more specific update. If you could kindly share your order number or reach out to us at [email protected], we’ll make sure to assist you directly.
-Michelle
