Sacrill

Hi, Tara! We're sorry to know that you felt that way and had a frustrating experience with our platform. It appears that you added a free trial week, granting you access to all courses while purchasing a course. At the stage of the purchase, you can dismiss this offer and continue only with the course. Trial subscription is optional and volunteer. Within a week, you can easily cancel the trial in the account settings or via our Support Team. If not cancelled, the trial renews into a monthly subscription, according to the Terms of Service. Unfortunately, I couldn't find any emails or messages from you in our messaging channels. Also, we couldn't find a user with the name that you indicated on Trustpilot in our system. Please, reach out to our Support Team via email ([email protected]) or WhatsApp (https://wtsp.cc/16468143040), so that we could sort this out and assist you. Our clients' satisfaction is our top priority, so we'll do all possible to resolve this situation. Best regards, Lina Kohl, Customer Support Lead of Sacrill

Hi, Sara! We're sorry to know that you had a bad experience with us. Apparently, while purchasing a course, you ticked the box and added a free trial week access to all courses. Our trial offer is volunteer, and your consent is needed to get the trial. This offer can be easily dismissed, and you can proceed with only one course. Besides, the trial subscription can be cancelled in the account settings or via our Support Team to avoid the upcoming payment. If not cancelled, the trial renews into a monthly plan according to the terms of the contract. As I can see, you emailed us and our support manager replied to you regarding your refund request. We're waiting for your reply to get this sorted out! Best regards, Lina Kohl, Customer Support Lead of Sacrill

Hi, Halley! We're deeply sorry that we've made such an impression about our company. It seems that while purchasing a course, you also ticked the box to get a free trial week granting you access to all courses. I want to underline, that the trial offer is optional and transparent. At the stage of the purchase, we notify about the trial and its terms several times, so that you could decide whether you want to proceed with a trial subscription or not. You can easily opt out of it and dismiss the offer while purchasing your course. Besides, within a week, you can cancel the trial in the account settings or via our Support Team. If the trial not cancelled, it renews into monthly plan according to the Terms of Service. Unfortunately, I cannot see your surname here to find your account and check our communication with you. Please, reach out to our Support Team via email ([email protected]) or WhatsApp (https://wtsp.cc/16468143040), so that we could sort this out? I want to do my best to make sure there are no misunderstandings between us and our customers. Best regards, Lina Kohl, Customer Support Lead of Sacrill

Hi, Jayanthy! Thank you for your positive feedback on our course and platform. We're really glad that you liked the Brain Biohacking course by Victoria Zimenkova, which is one of the most popular courses on our platform ⭐️ I wish you productive and fruitful studies with your kids, thank you for choosing us 🙌 Best regards, Lina Kohl, Customer Support Lead of Sacrill

Hi, Sharona! Thank you for giving us 5 stars 😊 We're happy to know that you enjoyed the class. I hope, our courses will bring you even more positive emotions 🌸 Best regards, Lina Kohl, Customer Support Lead of Sacrill

Hi, Jennifer! We're really sorry you had this experience with double payment. No worries, we have already refunded you the payment for the course on April, 24 and emailed you regarding the refund. It may take a few days for funds to settle. If the money does not arrive within indicated in the email time, please, contact us again, so that we could help you trace the refund. We want things between customers and us to be right to be right, customers' satisfaction is our top priority. If you still need our assistance or have questions, do not hesitate to contact our support team via email ([email protected]) or WhatsApp (https://wtsp.cc/16468143040). Best regards, Lina Kohl, Customer Support Lead of Sacrill

Hi, Carolina! Thank you for sharing your positive experience with us, we really appreciate this ❤️ We're delighted to know that you liked our courses. I'm glad that information in the courses was useful for you. Thank you for choosing us. I wish you interesting and productive studies on our platform 😊 Best regards, Lina Kohl, Customer Support Lead of Sacrill

Hi, Norwin! We're deeply sorry you had to go through this situation. I've checked your emails from us. Turned out, it was a technical issue, which caused the problem with access. I apologize for the inconvenience caused. I want to assure you that we do not delete our users' accounts. Unfortunately, technical issues may happen on any platform or website, but we thank you for reaching out to, so we could resolve the issue and restore your access. I hope, we will be able to make a better impression of our company for you. We want to change things to the better, and we value your feedback and opinion ⭐️As I write this reply to you, access to all courses on your account has already been restored. Please enjoy them! Do not hesitate to contact us again if you have any questions, our Support Team will kindly answer all your questions and assist you if you need our help. Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi, Uneha! It's sad that we've made a bad impression about our company. Unfortunately, I cannot find your account in our system and messaging channels to check what problem you might encounter. Could you please reach out to our support team via email ([email protected]) or WhatsApp (https://wtsp.cc/16468143040), so we could sort this out? I want to do my best to make sure there are no misunderstandings between us and our customers. Best regards, Lina Kohl, Customer Support Lead of Sacrill

Hi, Olivia, We're sorry that you had such a negative experience with our platform. While purchasing a course, you have an option to tick the box to get a free trial, which renews into a monthly plan according to the terms of the contract. This trial is optional, at the stage of the course purchase you can easily opt out of it and stay only with one course. Once activated, It can be easily disabled in the settings or via our friendly Support team. I can see that our Customer Service has already contacted you via email to resolve this issue. Thank you for bringing this to our attention. Lina Kohl, Customer Support Lead of Sacrill

Hello there! We're sorry that you were not satisfied with our platform. The payment for a subscription could occur if the customer decided to stay on a months' membership by not canceling the trial period. While purchasing your course, you have an option to tick the box to get a free trial, which renews into a monthly plan according to the terms of the contract. We also send multiple email notifications about the trial to each customer. You can easily disable the trial in the settings or via our Support team. Unfortunately, I could not find an account without your name and surname to check your subscription status. Please contact us again directly on WhatsApp at https://wtsp.cc/16468143040 or email us at [email protected], as we're here to make things right and ensure your satisfaction. Your patience is appreciated, and we aim to improve your experience. Thank you for bringing this to our attention. Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi, Casa! Thank you for rating us 5 stars and for your review. We're a very happy to hear that you are satisfied with our Customer Service's work quality. Providing fast and accurate assistance to our customers is our top priority. I wish you interesting and exciting studies! ✨ Best regards, Lina Kohl Customer Support Lead at Sacrill

Hi, David! Very sorry to know that you had experienced unexpected payment. The payment might occur if you ticked the box while purchasing a course, agreeing to get a trial week access to all courses. If the trial is not cancelled, it renews into monthly subscription according to the Terms of Service. I want to underline, that trial is optional, and you can dismiss the offer and proceed only with the course. Unfortunately, I do not see here your surname to check if you contacted us before and what your subscription status is. But rest assured, we never ignore our clients, your feedback is very important to us. Could you please contact us directly on WhatsApp at https://wtsp.cc/16468143040 or email us at [email protected], so our friendly Support Team could assist you in this situation? We want the things between us and our clients to be right 🌸 Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi, Elizabeth! Thank you for your kind feedback! We're really happy to know that you liked the course and that it brings you a lot of joy and positive emotions. I hope, your experience with our platform will always be that great and will become a regular part of your life. I wish you only enjoyable studies and fantastic classes ❤️ Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi, Kat! We're truly sorry to hear about your frustrating experience with our platform. I regret to say that, but there's no account in our system with your name and surname indicated on TrustPilot. Also, we did not receive any emails from you, thus, I cannot check what exactly went wrong. I want to assure you, that we always respond to our customers, as it is very important for us to provide you with an excellent customer service. Just double-checked that our communication channels are working fine 👍 Please contact us directly on WhatsApp at https://wtsp.cc/16468143040 or email us at [email protected], so our friendly Support Team could assist you and answer all your questions. Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi, Hajar! Sorry to hear you had this unexpected payment. It looks like you when purchasing a course, at the stage of payment, you also agreed to get a trial week access to all our courses by ticking a box. The trial offer is made as transparent as possible on our side, so our customers can easily dismiss it and proceed only with one course. Besides, cancel button is available in the settings to stop trial period and avoid the charge. Also, I checked your account and see that the subscription payment has been refunded to you on March 2 after your email, the subscription is also cancelled, no further charges are planned. If you still need our assistance, do not hesitate to contact us again, our Support team will be glad to help you and answer all your questions. Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi there! We're sorry to hear that you were not satisfied with our service. It appears that at the stage of the course purchase, you also ticked the box to get a trial week access to all courses. We require users to give a consent for the trial offer while purchasing a course, so you could decide whether you want to proceed with a trial or opt out of it. Also, the trial subscription can be easily disabled in the account settings or via our Support team. At the end of the trial expiration, it renews into monthly subscription, according to the terms of the contract. Unfortunately, I cannot see your surname here to check if you contacted us before, but I want to assure you that our Support team is always ready to help you. Please contact us directly on WhatsApp at https://wtsp.cc/16468143040 or email us at [email protected]. Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi, Noa! Thank you for the positive feedback! Sorry to hear that the course didn't meet your expectations, but we're glad that we could find a way to resolve this situation. Also, we're delighted to know that you were satisfied with the work of our Support Team. In case of any questions, do not hesitate to contact us again ❤️ We wish you exciting and joyful studies on our platform ✨ Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi, Laura! We're really sorry to hear you had a bad experience with our platform. Apparently, while purchasing a course, you also added a free trial week to access all courses on our platform. I must underline, that the terms of the trial are clear, and the offer is transparent. Our site requires consent from a user to get a trial subscription. When the trial expires, it automatically renews into a monthly plan according to the terms of the contract. Unfortunately, we could not find any messages from you in our system, but I want to assure you that your trial was cancelled, so no charges will occur. If you still need our help, please contact us directly on WhatsApp at https://wtsp.cc/16468143040 or email us at [email protected]. Best regards, Lina Kohl Customer Support Lead of Sacrill

Hi, Basia! We're sorry that you were not satisfied with our platform. The payment for a subscription could occur if the customer decided to stay on a months' membership by not canceling the trial period. When purchasing a course, you have an option to tick the box to get a free trial, which renews into a monthly plan according to the terms of the contract. You can easily disable the trial in the settings or via our Support team. Unfortunately, I could not find an account with your name and surname in our system to check your subscription status. We're committed to addressing your concerns and resolving the billing issues. Please reach out to our support team via email ([email protected]) or WhatsApp (https://wtsp.cc/16468143040), as we're here to make things right and ensure your satisfaction. Your patience is appreciated, and we aim to improve your experience. Thank you for bringing this to our attention. Lina Kohl, Customer Support Lead of Sacrill