Easy and user friendly
Reply from Saily2026-08-08
Hey, Veronica! We’re happy to hear your connection was smooth. Thanks for your review! 🙌
About Saily
Data updated- Website
- saily.com
- Category
- Electronics & Technology
- Location
- United States · Lewes
- Status
- Unclaimed
- Last 12 months
- 261 reviews
- Replies to negative
- 100% (4/4)
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Is Saily legit?
Saily (saily.com) has a 4.8 out of 5 rating on OK.one, based on 261 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great experience on signing up.
Reply from Saily2026-08-08
Hi there! Thanks for the 5 stars. We hope you'll enjoy every moment of your trip! ☀️
Great Service
Reply from Saily2026-08-08
Hi, Leon! Thanks for choosing us to keep you connected abroad. We’re glad you had a great experience! 🤩
Very straight forward instructions
Reply from Saily2026-08-08
Hi Kevin, thank you for taking the time to leave a review, we're happy to hear the setup was straightforward for you! 😊
Fast and easy.
Reply from Saily2026-08-08
Hi Aron, thank you for the review! Simple and speedy is always the goal, and we're really pleased your experience reflected that. 🙏
Great experience
Great experience! Very easy to use and navigate. Prices could be lower, but despite that it is excellent.
Reply from Saily2026-08-08
Thanks so much for sharing this! Hearing that Saily was easy to use and navigate means a lot, and we've noted your thoughts on pricing, it's something we're always working to make as competitive as possible. 🙌
Good Job thank you so much saily
Reply from Saily2026-08-08
Hi, we genuinely appreciate the love! Messages like this one remind us exactly why we put so much care into every detail of the Saily experience. ✨
Facile d’usage
Très facile à installer
Reply from Saily2026-08-08
Salut Claudie, merci pour ce partage ! Savoir que l'installation s'est faite sans effort est exactement le genre de retour qui nous motive. 😊
Super fast and clean
Super fast and clean. Good price when travelling
Reply from Saily2026-08-08
Hi Arthur, thank you for this! Fast, clean, and good value on the road, that's exactly the experience we set out to create for every traveller. 😊
Great job done by Briar Elwood with…
Great job done by Briar Elwood with assisting me. I have chatted with a chat bot ai for all the morning and it has not solved anything. While Briar has solved the problem literally in 2 minueted. I had a very efficient support thanks to him!! Thanks
Reply from Saily2026-08-08
Hi! Thanks for the kind words. We’re happy to know that everything was resolved and will forward your feedback about the chat bot to the relevant teams. Thank you for choosing us! 🙏
Great esim
I bought a SIM in Mongolia and it would not come up in my settings. Turns out It download on my old phone - the Saily help centre helped identify that and refunded me the amount id paid and helped me re-download a new one for my new phone
Reply from Saily2026-08-08
Hi, Emily! We're thrilled to hear that everything was resolved smoothly. Enjoy your travels with Saily! 🙏
Very fast service
Reply from Saily2026-08-08
Hey there, thank you for the five stars! Knowing the service felt fast and responsive is exactly the kind of feedback that keeps us motivated. 🎉
Easy to install
Reply from Saily2026-08-08
Hi Ted, thank you for the review! Easy installation is something we put real effort into, and it's great to know it felt that way for you. 😊
Easy to install and use
Reply from Saily2026-08-08
Thanks so much, Cheryl! Knowing the experience felt seamless from installation all the way through to everyday use genuinely means a lot to us. 🙌
Customer service how it should be.
Reply from Saily2026-08-08
Hi there, what a wonderful way to put it! Great customer service is a standard we hold ourselves to every single day, and we're thrilled it came through for you. ✨
Quick and easy
Reply from Saily2026-08-08
Hi Sonia, we love hearing this! No fuss, no delays - just a smooth, fast experience. That's everything we work toward. ✨
Clear direction
Clear direction. Easy to install. I haven't tried using it yet.
Reply from Saily2026-08-08
Hi Marc, we genuinely appreciate you sharing this! The best part of the Saily experience is still ahead of you, we hope the connection blows you away when you get to try it. 🙏
I was connected to a human agent very…
I was connected to a human agent very quickly when the issue was beyond the help of AI..Agent Selah Bronte was of excellent help! Thank you so much 😊
Reply from Saily2026-08-08
Hi there, thank you for sharing this! We're really pleased Selah could step in and resolve things so effectively. 😊
Appears easy
Reply from Saily2026-08-08
Hi there, we appreciate the honest feedback! Easy from the outside is a great start, and we're confident the experience will keep feeling just as effortless once you're fully connected. ✨
Saily eSIM for Zimbabwe
Bought an eSIM for Zimbabwe. Quite expensive compared to other countries but so be it. Unable to get eSIM to work despite repeated activation. Customer service chat only worked with WiFi so had to wait for WiFi access and the it took an hour of following instructions from the chat to eventually get it working. Next day: same problem. Won’t be using Saily again.
Reply from Saily2026-08-08
Hi Bob, we're sorry to hear the connection kept dropping and that getting support required waiting for WiFi access, we understand how frustrating that must have been. We're also sorry your experience with our support team didn't fully resolve things. Could you please share your ticket ID so we can take a closer look? 🙌