SCROOGE Casino

The owner of this website is James…

The owner of this website is James Peters and I saw a post from November a guy accusing them of when being confronted with the truth they're quick to disable your account and not provide redemptions that is 100% true disabled dying homebound veteran played with them from the beginning and then when confronted with one piece of negativity and shut my account down I spent over $7,000 in 4 months with them and then they denied and found a reason to disable my account and not pay me $314 redemption that I had and try to use full crap reasons for not paying it out and it happened the day after I posted something negative that they did they took 7,000 and refuse to pay me 314 do not play with these guys James Peters is the ceo/owner and he claims to be a Christian this guy is the biggest scammer of all I can show you proof

Account Blocked After Winning $500 and Requesting Clarification

I had two successful redemptions with Scrooge Casino in the past with no issues. After winning $500, my redemption was suddenly rejected and I was asked to provide an excessive amount of verification documents, including front and back images of multiple cards, bank statements, and utility bills. I complied as much as possible. One of the cards I submitted was confirmed by their team as matching and verified. Two other cards they requested were previously lost/stolen and no longer in my possession, which I clearly explained. Instead of working with me on reasonable alternative verification (which is standard practice), my account was blocked by an administrator immediately after I asked for clarification on why verification could not proceed with the documents already provided. No clear reason was given for the account block. No specific terms or violations were cited. My remaining balance has not been paid out. I am sharing this to warn others: be cautious. Everything worked fine until I won a larger amount and asked reasonable questions. Blocking a customer instead of explaining or resolving the issue is not acceptable business practice. I am now pursuing this matter through formal consumer protection channels.

They make it verry hard to cash out any…

They make it verry hard to cash out any winnings. Then they lock u out of ur account so u cant get proof of ur winnings. Verry rude not verry helpfully at all. I have had 3 buddy's of mine go thru the same hassel!

Scrooge Casino - A blatant scam and terrible idea if you're considering depositing money.

I found my way to scrooge casino from a review site that reviews online casinos. I should have looked into them before i even bothered signing up. If you actually look at the reviews on trustpilot that are one star, you'll get the truth about this smoldering pile of garbage masquerading as a casino. I bought a small coin package from them, hit a big win, lost some of it back and tried to cash out 450 dollars. The Scrooge team denied my withdrawl and claimed that, in order to cash out my money, i would have to send them my credit card information that i used to pay the site, along with a copy of my bank statement from a bank with FDIC insurance (which i do not have) and some other unrealistic requests. I replied to their email that this was excessive and that i was not sending them my private and personal bank statement because it is not something anyone needs to pay out money. I never received a response and was blocked by the administrator from accessing my account and have been unable to get a cent of my money that they definitely and legally owe me. I have lodged a formal complaint with them (which i'm sure is going to turn out in my favor) and I'm currently looking for people that have had similar experienes with scrooge casino. I know you're out there and our voices will be much stronger together.

Big Time scam alert for people that are trying to win money because they take it and don't give it

I made multiple deposits have the pictures to back it up then won $200 and ask for my Redemption after going through the verification process and providing every document that they ask for with the same address the same name the same everything on it then the admin decided to ban me and not pay me the $200 Redemption I was requesting nothing but a scam and fraudulent business taking people's money and when I get a hold of my attorney I will be suing these folks for taking my money from my deposits but not giving me my money that I've won

Do t waist your time

So I have one decent amount on the little free bonus mount they give you and then I've made a deposit and then after I won another decent amount I tried to verify my identity to cash out couldn't because imwhen verifying I my identity it said that something went wrong and I have to wait for an email letting me know what to do next.but then I receive email said my account has been deactivated due to violations.thejnibtey to login an said my location is approved for this game when I have been playing .now I can't get ahold of anybody to see why my account is deactivated. I want the money I deposited back if nothing else

First Redemption... Waiting To See If They Pay...

I put in my first redemption for $100 earlier today (to PayPal). If I receive my payment then I will change this review to 5 stars.

wish I could open vault faster

STAY AWAY THESE PPL HAVE THE RTP% OFF…

STAY AWAY THESE PPL HAVE THE RTP% OFF IT ISNT EVEN ON , IVE BOUGHT SEVERAL PACKAGES AND I PROMISE I NEVER HIT A BONUS OR WON ANYTHING IT JUST EATS YOUR MONEY STAY AWAY FROM THESE SCAM ARTISTS

Great online Casino

Fun games and a lot of deals every day.

Love this casino

Love this casino? When they say it takes 24 hours they didn’t lie!! Love love love ty:)

I've been playing it for months giving…

I've been playing it for months giving them plenty of money the minute I want some I went to review and was denied they requested like four or five different credit cards bank statement FDIC insured statements of Bank deposits which is ridiculous when I told them that they blocked me from the site keeping my winnings and the money I deposited!!! I've sent them all the things they asked for but I'm still blocked. This is like stealing kept the $200+ dollars I have on there!!!! What a scam I've won on many other site with not even a quarter of the hassle they guys are giving me they had NO problem t a taking my money but God forbid they pay when it's their turn!!!!

I won 200 and they wanted me to verify…

I won 200 and they wanted me to verify my accounts and I did and they stop replying to my emails they send those personal emails out about honesty transparency and purpose I didn’t win off the free spin I paid my money to win and then they want to not pay there customers the people who make them who they are smh…if anything changes I’ll keep u updated but I doubt it

Used to be good

The site used to be a great site. But with each update they have gone downhill. When first started it was easier to level up in VIP. It used to count both purchases and sc plays towards VIP, my only complaint at the beginning was they don't post anywhere that VIP disappears monthly. Then they updated and made it to where only purchases gets u vip points they don't say how it's calculated because it seems they adjust it to however they want whenever they want. There used to be monthly/weekly reviews depending on your vip status now they are gone replaced with what they call the vault which is supposedly supposed to calculate daily with loss/spins but it's always 0. Their calculations used to be monthly on when stuff reset, then they updated it to calculate from your last win until you've purchased and played back through it before it starts calculating again. Meaning if you win thousands and you actually receive it your rewards will never change from 0 until you've spent that much back. They say you don't need to purchase to play or rank up but that's lies because unless you purchase you won't go up in VIP and after a certain amount of time the more you spend the slower your bar moves up with each monthly calculation.

Refused to payout $2500 win

Won $3400 and redeemed $2500 to PayPal. The admin sent me an email telling me my redemption was denied, they refunded me for my purchases I made and blocked me on the site. So they took the entire $3400 that I legitimately won. I have the emails and bank statement showing where I purchased coins from the store and the corresponding refund of said purchase.

PLEASE PLEASE PLEASE DON'T PLAY THIS…

PLEASE PLEASE PLEASE DON'T PLAY THIS SITE! THEY ARE DEFINITELY A SCROOGE. EVERYONE WHO WROTE GOOD REVIEWS WAS JUST BECAUSE THEY GOT SOMETHING OUT OF IT FROM THE SITE. SO PLEASE I AM BEGGING YOU BEFORE YOU MAKE THE SAME MISTAKE AS ME. THEY DON'T PAY OUT BIG WINS EITHER AND FOR SOME REASON EVERYONE IS ALWAYS VIOLATED TERMS. THEY ARE A JOKE

Horrible casino

Horrible casino. Terrible staff and slow to redeem.

If i could rate in negative stars i…

If i could rate in negative stars i would but only in support and redemption. I give everything they need for redemption after denying my original redemption for said documentations. They rarely respond then stop responding altogether after I ended up losing it all back so yea negative stars

No stars.

No stars.. I signed, verified my account.. and within a couple of weeks I won $150.. went to redeem and all looked well and the $$ was supposed to go to my bank account.. they denied it and requested not only my cards, but my bank statement proving that I bought the coins in the first place.. what? Did I steal them?? So I ended up on the blocked list because I didn't follow their terms of service.. greedy scam artists.. even scrooge had a change of heart on christmas.. I really needed that win too. I would tell any newcomers to not waste their time or money.

Good honest place to play

Good honest place to play, would have gave em 5 stars but when they raised there min redemption and I was not made aware and I play almost every day a lil bit was disappointing.