SCROOGE Casino (scrooge.casino) has a 3.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 37% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-12.
Scrooge casino has grown to be one of my favs. I play several times a week, they have great specials daily and good email bonuses and quick redemptions. I’ve gotten most of my payouts in under 24 hours with the exceptions of Sundays I’ve even got payouts on saturdays which was a nice surprise.
After already doing a sucessful redemption with scrooge I go to do another one and my request was rejected and they are asking me to provide copies and pictures of my cards on file and everything. I would understand if this was my first redemption but it's not and it's smaller than the first redemption. Why so hard to get money you won from their site? I am still being rejected from accessing the redemption center after sending them copies of things they requested.
I don’t understand the negative reviews. This site is very active on social media, where you can get tons of free plays if you follow and look out for their posts, the variety of games is immaculate. I’ve never once had a problem redeeming here, whether it’s direct debit or sometimes I’ll just do a prepaid card, regardless of the method, I don’t think I’ve ever waited longer than 4 hours for a payment. I buy their daily packages everyday because this casino has earned my loyalty, I would disregard the negative reviews, if you create an account and don’t do sketchy stuff, absolutely nothing will go wrong. Thank you Scrooge for being a safe place in the sweeps genre
listen up people!!! if you don't pay attention to how these people operate then you deserve to have your money stolen from you! these people are snakes! if you look at the reviews on here it's very obvious what they do to people and it's like they basically do the same thing to each and every one of us. yeah they've been around for a little bit, and you know what? they were one of my favorite casinos believe it or not. I spoke very highly of these people and referred them to lots of friends and family members and now I regret it. I won $350 from this casino the other day. on their website it plainly states that if you can choose 'aeropay' that you're redemption payout is "instant". IT'S NOT! right after you type in the amount and hit enter, you'll get a notification that tells you that it can be up to 24 hours. I was a little irritated but 24 hours isn't so bad right? well guess what, 24 hours came and went and I still didn't have my money so I started messaging customer service wanting to know what the heck is going on with my money I desperately needed that money because of bills and I felt so blessed to of won that money when I needed it the very most! next thing I know, my account is now blocked where I'm unable to even log in now or contact customer service again, and they sent an email rejecting my redemption request stating that they wanted all of these very sensitive and very personal documents from me to be able to get my winnings .... they even specifically said they wanted my bank statement with all transactions which is not any of their business where and how I spend my money! only thing they have rights to is the transaction that I made to them and that's it! so like an idiot, I actually send these people all of this extra stuff they said they had to have for security reasons, and here I am 24 hours later, no email back from them, no nothing and I still do not have access to my account! I'm furious! i tell you what, if they think it's ok to do this to people, I'm the one that's going to show them that this is v completely unacceptable. you can't just refund my $5 and think I'm going to go away peacefully. this seems to be a trend for this company to do people like this. I tell you what, if my measley $350 redemption is worth it to them to have the gaming commission and my state attorney general poking around their company and all their files then so be it. for anyone ever questioning what step you take next when a sweeps casino does some scandalous things to you like refuses to pay you, there is something you can do about it! the first thing you do is contact your state attorney general and file a formal complaint against them and make sure you do it! make sure you do this so we can take down at least one more casino that is trying to steal from people and take their money and winnings! don't let these people get away with stealing from you! I know I didn't send over to them that much of my highly sensitive and personal information by email to only continue to have my account blacked and not give me my winnings. I won that money fairly and legally. they owe me that money and within a certain amount of time which is posted on their website. they picked the right one to not pay and block I'll tell you that because I am very educated on my rights and highly connected to the right people to contact for situations such as these. oh and the best part of all of this? this isn't my first redemption, this is actually my SECOND redemption and I never went through anything like this over a year ago when I won some money from this site. Now I win $350 and they want to play games with me and my winnings for what? what do you need all this extra information from me for? when nothing about me has changed? I never asked to update or change anything. only thing I asked for was my redemption winnings of $350 and then all this craziness started. that's alright they've got 24 hours from the time I sent my email with all my sensitive information that they said they just had to have to email me something back. Ghosting me after having me send you all those documents is absolutely unacceptable and I will be contacting my Florida State Attorneys office in the morning if I still haven't heard from these people and if by hearing from them I mean I better get an email apologizing with my account access given back to me and my redemption request of $350 on its way to my bank account. that's the only type of message I want to see from these people at this point. how dare they do people like this! stay away ...very very far away from there casino or you'll be sorry too! look through the reviews, you'll see they have been pulling this stunt on a lot of people. only thing I can think of is they didn't know who to contact for this type of thing. but I sure do!
SCROOGE is a very good social casino. They treat their customers well. I have never had trouble redeeming my balance, and they let you redeem gift cards at discounted rates between 97% and 98.5%. Playthrough requirement is ALWAYS 1x and EVERY game they offer is eligible. Very rare in the current landscape of the industry. Deals are amazing as well. SCROOGE has deals every single day. This is not an exaggeration. Note that I am also a heavy spender. I reached the top VIP level and started getting occasional emails for $10 promo codes worth of free SC. They sure know how to keep VIP players happy. The only reason why this review is four stars and not five stars is their live games selection. They are under an exclusive contract with Evolution, so they are unable to provide live games from any other provider. Evolution does offer almost every live and/or table game you could imagine, but I think ICONIC21 has better blackjack lobbies.
1 star: ONE STAR and I wouldn't give that if I didn't have to for this review. They seem to not want to fix their shady practices or listen to their once-loyal customers who once spoke highly of them. My mistake. They'll remove you from their socials if you try to speak of their bad practices too, cover it up instead of giving a damn to fix it. I'd been playing on Scrooge for a while and already had a rough time with my first redemption — verification dragged on and they made it harder than it needed to be to confirm I was a real person. I should have taken that as a sign. In November 2025, I won enough on a KA-Gaming title (GoldenBull) to submit a redemption request for $300 around 3 AM. A few hours later it was rejected, with no reason given, just a promise that a follow-up email would explain the decision in more detail. At 6:17 AM I wrote back asking for that explanation directly. I never received a response to that request. At 7:48 AM, while I was literally screen-recording my own transaction history to document my play, my account was cut off mid-recording with a "blocked by admin" notice and a message saying my account was closed for violating their Terms of Service. I have the recording timestamped to prove it. It wasn't until 10:37 AM, almost two hours after I was already banned, that Scrooge sent a mass email to a group of roughly 21-22 players admitting that KA-Gaming's titles had a malfunction where tokens weren't being deducted on wagers, and that anyone they decided was "intentionally abusing" it would be permanently banned. I never abused anything. I had no idea there was a malfunction; I just thought I was running hot. I didn't even reply to that email, angry or otherwise. Then at 12:29 PM, a separate email (addressed to someone named "Mark," not me — clearly a copy-paste mass send) pointed to their own Terms of Service on malfunctions and said, in their own words, "we understand this stinks." It told affected players to contact support for free spins as a goodwill gesture. So their own stated remedy for the malfunction was free spins. I'd already been banned almost five hours earlier. My direct request for an explanation of the redemption rejection, sent at 6:17 AM, was never answered. Not before the ban, not after, not ever. So here's the actual order of events: redemption request submitted around 3 AM, rejected hours later with no reason, a direct request for an explanation at 6:17 AM met with silence, banned at 7:48 AM, an explanation for the malfunction (not for my specific ban) arriving almost two hours after that, and a "sorry, here's some free spins" email going out to other players almost five hours after I'd already been locked out. I have the emails, timestamps, and the screen recording to back every part of this up. If you're going to ban someone, the explanation should come first, not get bolted on after the fact to a malfunction that hadn't even been announced yet — and it definitely shouldn't take silence in response to a direct, polite request to actually explain yourself.
Do not bother, They will steal your winnings and claim it's in the T&C. Won 700 won't redeem and stole $600 of it literally put $100 back in my account. That's called theft Report this site to your attorney general get them shutdown and definitely don't give them money. Update they blocked my account and stole all the money.
Scrooge is awesome im always entertained and I receive my redemptions super quick thanks Scrooge your the best waiting on my redemption right now it’s the weekend so I’m guessing it will be here first thing Monday morning 😘🥰
Send in all documents they requested for a redemption. They will not email.me back after I sent the docs. Also tried the chat feature and no one is there or gets back to you. Other sites are so easy now to redeem. This was not worth it.
Screwed over a long time affiliate that had been promoting them for free. Off the list we go. edit: Was banned without payment.
Their games are rigged I've been playing for over a year and still have not been able to redeem when I did try to redeem one time there was a charge for a Redemption I couldn't get my crypto wallet to link to the website and it was a non-refundable evidently so I wasn't able to redeem and once I tried to get back to the point where I was able to redeem I wasn't able to do it I even got a message from the head owner of the website which was very rude and disrespectful I ended up having a cussing match with him I need to post the conversation for proof but do not play with these people because it is a scam!!!!
They block my account I won 600 dollars n all of sudden. I had to verify my account wen it had already ben verified. They r scammmmmmmm ....
I actually liked the Casino at first and I won $100 off 25 free promo spins. I went to cashout then I get a email saying my withdrawl is rejected by admin and theyre auditing my account and requesting card details and bank statements from 4 months ago for a purchase of $4.49 and $2.99. One of the cards has been replaced because it was damaged so I sent them my bank statement with the transaction on it. The other card I no longer have because I closed the account in January. This is ridiculous these transactions are 4 months old and have nothing to do with my winnings they had no problem taking the transactions then and my winnings came from promo spins not a deposit. It seems to me they just dont want to pay me.
This one was terrible as far as RTP. I sat there and spun a slot 150 times in a row with not one win. Just awful. You should avoid them like the plague because their name says it all.
Closed my acct for no reason…. I tried redeeming my winnings & the card they had on file didn’t match my debit card. CS & I went back & forth for 2 days & when I sent proof of my card & bank statements, my acct was closed……… I’m contacting my lawyer…
Overall this is probably my favorite spot, from the penny games to the regular occurring deals for $5 and under. Redemption times are pretty quick! They are constantly working on improving and it really shows! Definitely underrated!
My favorite number 1 social site!! James Peter and his team stand for integrity and commitment. The vault Facebook group is a place for friendships and family to be united and stand for so much more than just gaming!! Thanks Scrooge!! Ba-humbug
Awful experience. I had enough to cash out and then they banned my account for no reason at all. Can provide proof. Do not deposit your money on this site.
Just signed up maybe half hour ago. 9pm 3/2/26. Was eying that new customer promotion $9.99 for 2500 Scrooge Tokens, aka $25. Instead, got very lucky between slots & roulette, no deposit yet & able to initiate redemption for $100, or 10000 ST according to their TOS in an email they just sent. ( I just awoke & my initial $110.65 was declined & apparently $100 max without deposit) I get to find out easier & quicker than most, apparently! Well, at least I connected (one of) my banks via AeroPay & am supposedly awaiting the $100 once my identity is confirmed. If all goes as planned, my being very legitimate & verifiable, I'll receive my $100 at some point. If in the end I don't, it's ok, I just won a $2400 site jackpot at Megabonanza 3 days ago which was in account within 24 hrs. This is already the most I've ever been asked for at any site/app for redemption. Either I get paid the $100 & leave this honest 5*review, or I don't get paid, will be banned apparently, & the warranted 1 star will be my only change. Clearly, bad reviews do not have any such influence as the people below insinuate. I don't mind paying to find out a sites legitimacy, so finding out for free is excellent! I expect no more requests, & zero further issues. One never really knows. This was the 2:27 AM email I just awoke to.. Joshua, Your redemption has been rejected. Please send the following: All documents must be dated within the last 30 days. 1) Any utility bill. 2) FDIC-insured bank statement with transactions. (Must be original PDF) 3) Any other piece of mail. Please allow 24-48 hours for document review after submission. Ensure you respond directly to this email to help us easily locate and confirm all requested items have been submitted. Also, note that your balance has been adjusted to the maximum aggregate winnings amount applicable to free plays (100 USD) in accordance with Sweeps Rule 6.9 and T&Cs 8.2.4 ------------------------------------------ Not as simple as I'd hoped, but if they're indeed legitimate, I'll be paid at some point according to Scrooge Casino's timeline. We will see in the next few days, perhaps sooner. I'll update whether I received payment or not. Cheers!
Ive spent over 200 so far this year and and last year I’ve spent 1000+ and I haven’t won nothing Scrooge you just become boycotted and the federal government has been called and now after this was posted they blocked my account I’m going to do anything to get this site taken down and have a lawsuit started
102 reviews matching