SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Written by the business, not verified by us.
Is SEAGM legit?
SEAGM (seagm.com) has a 3.1 out of 5 rating on OK.one, based on 742 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; 373 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
Auto-generated from all reviews of this business. For reference only.
DON'T SHARE YOUR ID WITH THEM!
IT IS NOT LEGAL!
EVERYONE WITH YOUR ID CAN DO GREAT HARM TO YOU!
WHY OTHER COMPANY DON'T NEED THAT KIND OF INFO?
WHY THEY DON'T ASK IT BEFORE YOU BUY?
JUST BUY SOMEWHERE ELSE,
IF THEY ASK FOR YOUR ID!
====
SEAGM ask for your ID and you should not do it!
And why 1 Star other than this illegal ask for personal data?
1) There was no warning before the buy about in EU illegal ID data collecting verifications! FACT!
2) It is my personal descison not to share my personal ID.
Police was also contacted for this matter because if you want to sell to EU User it is not legal to ask for that information. "Dont share your ID." FACT!
3) My identity was verified by PayPal. So i am real. No reason to ask for more personal Data. FACT!
4)The Data of your ID can be used for criminal Scams, so you should share it.
5) There are many other companys who dont do such (in EU) illegal demands and it was never a problem for me to pay them.
6) SEAGM was only trouble and a big waste of time.
7) They invest more time to remove their 1 star reviews
than searching for a (in EU) legal way to verify the users.
My Advise:
So don't give them your personal data! They c a n use it to create f.i. a smart phone contract to scam further more people. FACT! I dont say they do it.
In my personal Opinion/experience i cant advise to use such a seller who ask you to give up your ID. You might be lucky enough to have a different experience with MANY other sellers who manage to do business without needing you ID.
If this review is removed i will set it up again and again and sure i can also call my loyer. No problem!
Asking for the ID is a no go! FACT!
Reply from SEAGM2026-03-24
Hi, thank you for your feedback.
We understand your concerns. SEAGM may ask for ID to prevent fraud and comply with legal requirements, and all data is handled securely and only for verification purposes.
You can read more about our verification process here: https://help.seagm.com/hc/en/articles/1054 and our data handling here: https://www.seagm.com/document/privacypolicy
We respect your choice about personal information and are always happy to help with any questions about verification or data safety.
Hi, Kong Jeng Kenn. We’re happy to hear that your issue was resolved! Thank you for your feedback, and we’re always here if you need any further assistance.
Lately topup here getting slow everytime say the same exact answer because too many orderhow come before just doing okay ..
Reply from SEAGM2026-03-24
Thank you for your feedback, Md faiz. We apologise for the recent delays in top-ups. Due to a higher number of orders recently, processing times have increased compared to before. We are actively working on improving speed and efficiency, and we appreciate your patience. We hope to provide you with a smoother experience soon.
Thank you for your feedback, Nuttaporn Noorod! We’re glad you think it’s a great site to buy cards. We appreciate your support and look forward to serving you again!
I cant tell anything about the products yet. I bought some itunes cards, and received them. But their Live Chat support is just incredible. Zhi Wei was very fast, friendly and solved any problem in seconds. Best live chat support ive ever had in my life so far.
Reply from SEAGM2026-03-24
Thank you so much for your fantastic review,Pavel! We’re really glad to hear you had such a great experience with our Live Chat support. Zhi Wei will be delighted to know their quick and friendly assistance made such a strong impression.
We appreciate your support and hope you enjoy your iTunes cards! If you ever need help again, don’t hesitate to reach out. We’re always here for you.
Thank you so much for your kind words, Alaselo Defta Aldrin! We’re really happy to hear you had a great experience with our team. It means a lot to us, and we’ll be sure to share your feedback with everyone!
If you ever need anything, we’re always here to help.
i put too many wrong password and my account got locked, but it got unlocked so fast when i ask the live chat
Reply from SEAGM2026-03-21
Thank you for your 5-star review, Alvin Wijaya Iumire! We’re glad to hear that our LiveChat team was able to assist you quickly and get your account unlocked without hassle. If you ever need help again, we’re always here for you!
One of the worst sites to ever exist . So first of all you request a selfie of myself with my id card than proof of payment in which was provided to you . After that you request of me to write the date and seagm.com which i did than , after that you request me to write the date of the purchase in which i did (giving free headaches) . After that what else is needed ? What is this bruh ? Im not buying a villa in Dubai ffs im just buying some binance gift card . Idiots
Reply from SEAGM2026-03-18
We’re sorry to hear about your experience, Mateo Ruci.
Our KYC (Know Your Customer) process is designed to protect all accounts and ensure secure transactions. For transactions that are flagged, we may require additional verification. This is a standard security measure to prevent fraud and protect both our users and our platform, even if previous transactions went smoothly.
If you need assistance completing the verification or have any questions, our support team is ready to help via LiveChat or at [email protected]
You can also read more about our account identity verification process here: https://help.seagm.com/hc/en/articles/1054
I made an account on their website and choose Belgium as region. Then I bought something that wasn't available in Belgium. I didn't got any warning that the thing I bought was not working for me, so I payed. After this I contacted customer support and they said, sry payed is payed, even if u can't use it. Ty for yr money.
Reply from SEAGM2026-03-18
Hi Belgforce, We’re truly sorry to hear about your experience and completely understand how frustrating this must be.
Please be assured that we take these matters seriously. Kindly contact us at [email protected] with your order number and any relevant screenshots so our team can thoroughly investigate and assist you as soon as possible.
We’re committed to resolving this for you and appreciate your patience while we look into the matter.
Great store. i always buy steam wallets from them.
Reply from SEAGM2026-03-16
Hi, UltraShopDZ. We’re so happy to see your 5-star review! Knowing that our service makes your gaming experience better is the best reward. Thank you for trusting SEAGM, and keep enjoying your favorite games!
fast response, fast payment (i sometimes purchase at midnight and never delay, it makes me trust this site/web)
Reply from SEAGM2026-03-16
Thank you for the fantastic review, Osama Mughni!
We’re so happy to know you had a smooth experience with us and that our support team was able to assist you quickly. Making things simple and efficient for our customers is always our goal.
We truly appreciate your support and look forward to helping you again anytime!
Scam site , i just purchased many vouchers pins and all pins i received they used before, after i filled inform to them (ticket) they say i must wait 1day to 5 days , and i been more 10 days they wont refund they just keep saying to wait non else this is defense scam , dont buy from this site.!!!!!
Reply from SEAGM2026-03-12
Hi abdo mohamed, We’re truly sorry to hear about your experience and completely understand how frustrating this must be.
Please be assured that we take these matters seriously. Kindly contact us at [email protected] with your order number and any relevant screenshots so our team can thoroughly investigate and assist you as soon as possible.
We’re committed to resolving this for you and appreciate your patience while we look into the matter.
Hi, Sufyan Ansari. Thank you for taking the time to leave a review. We're sorry to see a low rating and would appreciate any specific feedback you may have so we can understand your experience and improve.
If there's anything we can assist you with, please don’t hesitate to reach out to our support team directly via LiveChat.
I just wanna buy 10 Razer and then pay it for you guys to get 1,100 Gold On Panzer Quest
Reply from SEAGM2026-03-16
Thank you so much for the 5-star review, Việt Nguyễn!
We truly appreciate your support and are thrilled to know you had a great experience. We look forward to serving you again soon!
I purchase gift cards from Seagm. You need to chat to verify purchase but once you know that it's very straightforward to get your gift cards!
Reply from SEAGM2026-03-16
Thank you very much for taking the time to leave us a 5-star review! We are delighted to hear about your positive experience purchasing gift cards from us.
LEGIT! I got my celcom digi code and it works. Managed to save my malaysian number! This business is a lot more legit than recharge.com where I paid for the same load, no code given, just a trust me you will get your credit in seconds kind of empty promise. SEAGM is the way
Reply from SEAGM2026-03-10
Thanks for the awesome review, Mark Marquez! We're glad everything worked out and that you received your CelcomDigi code without any issues.
We appreciate your support and look forward to serving you again soon!
I think there's no better site for replenishing your account. All orders are always fulfilled. Sometimes there are delays, but the support team responds very quickly, literally in a split second. I'm happy with their service, I recommend it!
Reply from SEAGM2026-03-12
Thank you so much for your wonderful feedback! We're truly happy to hear that you're satisfied with our service and that our support team has been able to assist you quickly. We appreciate your understanding when occasional delays happen, and your recommendation means a lot to us!
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