SecondSale (secondsale.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-10.
I have ordered hundreds of books from this company. After placing an order, I sent three emails notifying that my address needed to be updated. I was assured they would issue a refund .Then they refused to reimburse me so that I could place another order. Save your money. I will never order again. Horrible customer service!
I had ordered from them before with no issues but this time, I didn't get all the books, some in very bad condition, I have tried to contact them 6 times with no response
I would give 0 stars, but that is not an option. I ordered a book that was supposed to be in "Very Good" condition. When I received the book, it was not in very good condition. There was writing in the book, highlighting, and the cover was "well used." When I tried to contact customer service to return the book for a refund, no one contacted me to explain how returns worked or even where to mail the return. Now, I am stuck with a book that is not in "very good" condition. I will NOT order from them again.
I ordered two books on August 15th 2024. Today is November 4 2024. My books have still not shipped. I spoke to someone there over a month ago who said they would help but I haven't heard from them since and am getting no replies to my emails.
Second sale has zero customer service. Their email for contact on the website does not work. There is no other way to contact them. They shipped my books to the wrong address and because you can't even contact them, I couldn't get my books.
I ordered four books from them. I only received three. I’ve contacted them three times through their websites messaging system. I tried to email them twice but their email kicked back with a message from Microsoft saying the domain does not exist. Do not buy from them. Very poor customer service (as in none). I first contacted them two weeks ago and twice more since then to no answer. Do not recommend this site. Steer clear of it.
I ordered 3 hardback books which entitled me to one free book. I received 3 paperback books and one hardback book which was not what I ordered. They said I would have to reorder. I asked how I could be sure I would get hardback books if I reordered since the last order was supposed to be hardback books. No response . I sent another couple emails and no response. I would not recommend this company at all. What I ordered was not what I got and customer service was non existent. I wish I would have paid a little more and worked with a company that showed more integrity
My last 2 purchases were very disappointing. One book described as very good and it had multiple large dog ears. Dog ears ruin a book and the creases weaken the paper fibers. Am trying to get a refund and they are offering me 30% of what I paid.I am refusing the offer. 2nd book was sent and described as very good. The book was full of heavy whitish gray powdery mildew and brownish dust on the board of the book, top of book and dust jacket. It smells so bad that I put it in a plastic bag. I have had problems with second sale books before. After this is settled, I won't buy from this company again. Purchases were made around the 3rd week of this month.
I have purchased many books from them over the years on their eBay site without issues. The last two orders were a terrible experience. They refused to respond to multiple polite messages sent intermittently over the course of three weeks offering absolutely no support regarding my orders! I even phoned them leaving a voicemail and still no answer. Due to their detestable neglect I had to waste 45 minutes of my life sorting out a resolution with eBay! I will avoid buying from them if at all possible since there are several other large used book platforms offering stellar service! Second Sale’s service is nonexistent; they absolutely SUCK!! They also send every book in a very thin plastic mailer which is really unacceptable. They will soon be receiving a total of ten negative feedbacks on eBay!
I ordered four books from them on eBay. The books had not been shipped after several days so I contacted them and received the following email… “ Greetings,, Due to a system error, our inventory was reallocated. We are currently investigating the root cause of this issue. As a result of the delay, I am issuing you a refund. I sincerely apologize for the inconvenience. Many thanks, Isabela J Customer Support Hero So all four books were “reallocated?” Bull crap!!! Do not deal with these people.
I just sent an email. I will update my review if they respond. I ordered CD set audio book. It came today with one cd missing. Makes me wonder if they have any sort of "quality control". It was obvious that it was missing. The CD's are numbered and there was an empty sleeve where #21 belonged.
This company is keeping my credit card on file without approval. I never give anyone permission to store the card on a site. There is no way to remove it in my user settings. I have written them a number of polite emails and they have not responded to me. They will not remove my credit card from their site.
Very timely shipping. Books in the condition as stated.
LOVE THE BOOK!!! choices and the reasonable prices..
BEWARE!! Bought a college textbook with delivery date of today-the first day of class. Not ideal, but it’s fine. Except instead of delivery today, they just emailed me a refund saying they don’t have the book. Had they cancelled the order last week or even when it was supposed to ship, I could’ve ordered it somewhere else. Instead they waited until the delivery date to cancel. Now I don’t have a book for class AND I have to pay double to get it somewhere else with expedited shipping. NEVER AGAIN.
Great books in very good condition,and short shipping time.
It is my first experience with this company and I ordered a book because it has a good price compared to other sites. However, a week after I received email confirmation of my order, the seller cancelled my order with a refund, and re-listed the book with more than twice higher of the price. I won't use this site again, totally a waste of my time and opportunities with other sellers.
Needed to read a book for a deadline. Added two related books on a whim because they were cheap. Package arrived today, and the book that is nowhere to be found in my shipment is the ONE THAT I NEEDED. Now my deadline is ruined. Zero response from customer service, and reading the other negative reviews here on trustpilot I expect that all I will get is a run around. If that happens, I won’t be surprised, but it will mean that this company stole from me by charging for goods they never sent. Not recommended service for any books. Especially not recommended for books needed for a deadline.
The condition of the books was terrible, the entire spine of the cover is missing. Their customer service is awful. Other companies don’t make you return books that are trashed now I have to drive around town and buy mailer bags to return the book.
200 reviews matching