SEE WIG

Hi Terre, This is Lisa from SEE WIG. I am so sorry for this technical issue about incorrect price of our Double Drawn hair. As talked with you, now I have cancelled your order and your payment authority of $355.9 in PayPal so you don't lose any penny on it. I totally understand this was not a good experience. However, you might have also noticed that there is a relatively big price difference between Double Drawn hair and standard Non-Double Drawn hair. This is not a thing about black friday sales as the order time has been Dec 1; it's just a rare technical issue on Double Double hair's price that we have never met. So we solved the issue once I noticed the incorrect price 7 hours after you placed the order and I have updated you about this as soon as I can because I wish this won't cause any inconvenience to you. SEE WIG will be losing a lot on the incorrect pricing so we are not able to afford it especially when SEE WIG is still running its business at a very low profit now. I have sent a $20 coupon to your account via email with coupon code; you may apply it next time if you wish. Hope this might make you feel a bit better. Please accept my sincerest apologies once more... Warmly, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for this fantastic review!!! We're absolutely thrilled to hear that both you and your stylist love our hair! It means the world to us when professional stylists approve of our quality. Thank you for trusting us with your beautiful styles! Warmly, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for taking the time to share your wonderful feedback! ❤️ We're thrilled to hear that you're happy with both the quality of K-tip extensions and how easy they were to use. Helping you achieve a flawless, stress-free install is exactly what we strive for! Lucy from SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Laura, Thank you for your feedback, and please accept our sincerest apologies that the hair did not meet your expectations. We want to assure you that we stand firmly behind the quality of our products. The #Purple Braiding Hair you purchased is indeed made from 100% human hair, and we do not sell synthetic hair. To help us understand and address your concern, could you please provide more details or perhaps some photos showing why you believe it is not human hair? You can send them directly to [email protected]. This will allow our quality team to investigate thoroughly. Furthermore, while our standard product is high-quality Remy human hair, we also offer premium custom orders for higher-grade hair like Super Double Drawn or Virgin Human Hair, which have a different look and feel. We are committed to your satisfaction and are happy to help resolve this matter. Please reach out to us at your convenience. Thank you! Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you Rana! We sincerely apologize for the unexpected delay in your order. While we always strive for timely delivery, we're grateful that you took the time to highlight the positive support you received from our team. Helping our customers is what we're here for. We appreciate your understanding and hope to exceed your expectations on every front in the future. Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you Jules! We are truly thrilled to hear that you value both our customer service and the quality of our hair. Sharing this with our team will make their day! Regarding your previous question about buying beads for I-tip hair extensions. I have already passed this feedback to our team, and we are working on adding a range of hair extension accessories, including I-tip beads, to our website as soon as possible. We sincerely appreciate your valuable input. Customers like you help us grow better! Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you Dajuel for your time to share your experience and the 5-star review! We are thrilled to hear that you love our hair and that it reached you quickly. Our team works hard to ensure both top quality and fast shipping, so your feedback means the world to us. Enjoy your beautiful new hair! Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much for this wonderful 5-star review! We are absolutely thrilled to hear that you find our hair awesome, and especially that you love its softness, natural look, and amazing deep curly texture! That's exactly the quality we strive to deliver. Enjoy rocking your beautiful new hair! Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Daihja, Thank you for the amazing 5-star review! Reading your words completely made our day. We work incredibly hard to provide fast, helpful support and top-quality hair, so to hear that we've provided "some of the best customer service" you've ever experienced is the highest compliment we could ever receive. We're also thrilled to hear that you love the hair and that its quality exceeded the pictures! Our goal is always to over-deliver on your expectations. Thank you for taking the time to share your experience! Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you Sanettra, for your 4-star review and for sharing that your braider loved the hair and plans to use it again for her customers! We are thrilled to hear that. We guarantee that all of our hair is 100% Remy Human Hair. It does not contain any synthetic blend whatsoever. This is a core promise of our brand. Look forward to serving you and your braider again! Any questions please don't hesitate to contact us. Thanks again! Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Meghan, This is Lisa from SEE WIG Customer Service Team. I was writing an email to update you about your order, while getting an update that you left a 1-star review on Trustpilot just now. We sincerely apologize for the unacceptable delay and poor communication regarding your order #SEEWIG1675. We understand why you are disappointed and have left a 1-star review, and we deserve it. Your order was placed on Sept 28 for a pack of 30-inch U-tip hair extensions that requires 5-7 business days to process as noted in shipping policy. However, our operations were temporarily suspended from Sept 30 to Oct 6 due to a mandatory environmental inspection. During this period, our factory and our logistics partners were unable to operate. Though we have clearly noted this on our site, you must not find it as you placed the order before Sept 30. We should have updated you this via email. Sorry... Therefore, we continued to process your order since Oct 7 and it's expected to be shipped on Oct 14 - today. However, an unexpected delay happened so I also wanted to update you via email today. But it seemed a bit late especially when Trustpilot's automatic review invitation has upset you a lot. I will chase our factory to get your order ready asap and it's expected to be shipped by this Friday or Satuday. We will refund 10% to you, just as a compensation. Hope this might make you feel a bit better. Apologies again... Best Regards, SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you Lataiva for the 5 star feedback and we are so glad to see you're happy with our K tip extensions. A big support to our business!!! Sincerely, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you Nicole! We're delighted we could assist you promptly with the delivery. Your satisfaction is our motivation! Sincerely, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Glad to hear that you loved our #red braiding hair. Thank you Rhonda! Sincerely, SEE WIG Customer Service Team [email protected] https://seewig.com

Hi Carlos, This is Lucy from SEE WIG. Thank you for your feedback, and please accept our sincerest apologies for the significant delay in receiving your order. We completely understand your frustration, and we would be equally concerned in your situation. As we mentioned in our previous emails, we are actively pursuing this with the shipping carriers. The latest update we have is that there is a temporary backlog at a USPS sorting facility, which has caused this unexpected holdup. We are escalating the issue and urging USPS to prioritize your package for delivery immediately. We truly appreciate your patience as we work to resolve this. Please rest assured that we will continue to track this closely and will update you via email once we have more information. Again, we are very sorry for this experience. Sincerely, SEE WIG Customer Service Team [email protected] https://seewig.com

Thank you so much, Shacresha, for taking the time to leave a review and for your kind words about the hair quality. We truly appreciate the 4-star feedback. We're also sorry to hear that the K-tip bonds didn't quite meet your expectations regarding the color. Please allow us to clarify: our K-tips use a transparent keratin. The color you see is actually the natural hair color concentrated within the bond. Because the bond encapsulates a dense bundle of hair strands, it can sometimes appear slightly darker or more concentrated than a single, loose strand. This is a normal characteristic of the product and not a defect, but we completely understand how it might be unexpected. Will ask our expert team to find any possible improvements on it. Thanks again!

Glad to hear that, thank you Jordan!

Hi Aazinet, I sincerely apologize for any confusion regarding the shipping times. I'd like to clarify the situation to ensure transparency. You placed two separate orders with SEE WIG: 1. Your first order of 11 items was automatically upgraded to Express Shipping (2-4 business days, FedEx/DHL) at no extra cost as a complimentary service for larger orders. 2. Your second order of 3 items was shipped via Standard Shipping (5-8 business days, USPS) as selected during checkout. This order was dispatched on Sept 1 and delivered by USPS on Sept 7, which aligns perfectly with our stated timeframe for standard shipping method. We always strive to meet our delivery promises, and I truly appreciate your understanding. If you have any further concerns, please feel free to contact us at seewig.com. Thank you!