Heirloom Video Books (sendheirloom.com) has a 5.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 28 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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B. Johnson · 1 review · Experienced 2025-09-05 ·
★★★★★
Repeat buyer
I have ordered two video books from Heirloom for business purposes. The online portal to design and customize books is easy to use and includes a fairly robust set of options, like uploading custom fonts. We need these to be on brand with our organization, and we can achieve that. So we'll continue to use Heirloom!
We have had to work through customer service for a problem that was on our side of transaction, and customer service is responsive and kind ... couldn't ask for better.
Highly recommend Heirloom Video Books!
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Bob · 1 review · Experienced 2025-09-02 ·
★★★★★
Above and beyond customer service
I got my girlfriend a video book as a going away gift and the video book malfunctioned a few months later! She was devastated so I reached out to the customer service team and they were so attentive and made sure that our problems were resolved in a timely manner. Alyssa remedied our problems and even followed up a week later to ensure we were satisfied. It felt relieving knowing that she was a real person and not a robot. Thank you Alyssa!!
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Alli · 1 review · Experienced 2025-09-09 ·
★★★★★
Customer service!
I received a video book with a defect that didn’t shut off. Heirloom was very responsive and sent a new book already preloaded with our videos/pictures. They had great customer service!
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Sendy and Carlos Espinal · 1 review · Experienced 2025-09-09 ·
★★★★★
Wonderful Gift
We recently purchased an Heirloom video book and we are so happy with our purchase. It is a wonderful gift. We can't wait to use this service again.
I ordered 3 video books for presents of our first family Disney Cruise. They were easy to create, arrived quickly, and were beautiful. I was a bit disappointed in the volume of the song on the books and reached out to Alyssa. She took the time to re-download my song and video and showed me how to remove the original song and upload the newer one.
I can't say how happy I am with these and this company. Heirloom Videos is the real deal.
I am so impressed with Heirloom Video Books customer service! I was gifted a book for Christmas but unfortunately lost the charger. Alyssa responded to my email right away and sent me a new charger free of charge so that my 2 year old son could use his book. It is so nice to have him enjoy home videos on the book rather than being glued to a tablet or iPhone. The product and customer service is top notch and I highly recommend! It is a great gift and keepsake
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Donna O · 1 review · Experienced 2025-08-26 ·
★★★★★
Best customer service!
I purchased an Heirloom video book last Christmas as an e-gift for my son and daughter-in-law.
I needed to reach out to customer service to help locate their redemption code which had likely been misplaced and Alyssa was outstanding! She
was genuinely helpful and thorough in resolving this minor issue so that my son and daughter-in-law can finally complete their video book!
Thank you Alyssa!
Great company where the customer comes first!
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Kathryn Jackson · 1 review · Experienced 2025-08-11 ·
★★★★★
Excellent Product and Customer Service
I purchased a video book from Heirloom as a wedding gift for my niece. It is a truly unique gift as they will be able to enjoy special video clips and photos from their wedding day conveniently and whenever they want. It was super easy to load! However, I did have to contact customer service to get started (I had deleted loading instructions by mistake). A Customer Service representative (Alyssa) contacted me within 24 hours to get me started, and she followed up to ensure I had everything I needed. This is a 5-star rating because of my experience with both the product and customer service. I will definitely purchase more products from this company!
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Pam V · 1 review · Experienced 2025-08-02 ·
★★★★★
Excellent customer service. Beautiful product.
Here are two reasons to consider ordering an Heirloom video book:
1. Building the book is easy. They have a very friendly and simple drag and drop user interface that guides you through the process.
2. Their customer service is world-class. They were responsive, attentive and professional every step of the process . My questions were always answered and my situation was handled with respect and diligence.
If you’re thinking about a unique gift of memories, consider Heirloom. Creating a book really is efficient and their interface really does guide you all the way through the process. The end product is a unique expression of care and love for the individual you plan to give it to.
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LC · 1 review · Experienced 2025-07-24 ·
★★★★★
Alyssa really helped me bring this…
Alyssa really helped me bring this album to life. She helped me so much! She was always helpful and quick to respond! I was always notified when there was update, which is so nice! This company was awesome and easy to work and connect with. Thank you for this wonderful memory!!!
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Vanessa · 1 review · Experienced 2024-10-21 ·
★★★★★
They had amazing customer service
They had amazing customer service. The best I had !!!
They understood I needed this for a gift in a short period of time and made sure to start working on it quick to ensure I get it. They even expedited the delivery for me.
The quality of the book seems amazing and just an amazing gift. It is also very affordable and worth the price!
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martin M · 2 reviews · Experienced 2024-07-04 ·
★★★★★
Easy to make! Great customer service!
Very easy to upload the content I wanted to the book!! Straight forward, user friendly website. Made it so simple to upload video/music etc.
Really like the preview option to check the book before ordering!
Customer service answered all my questions immediately. They helped ensure I was fully satisfied with the books I received.
Plan to order again in the future for other projects! 10/10
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Amy Furman · 1 review · Experienced 2024-06-29 ·
★★★★★
I recently had an outstanding experience
I recently had an outstanding experience this company and have been amazed by its excellent customer support. I am not technically skilled, but I loved the idea of the Heirloom Book so I decided to give it a try. I had a little trouble at first so I reached out to the company for assistance. From the moment I contacted them, the support team and customer service team was incredibly responsive, friendly, and knowledgeable. They listened attentively to my concerns and provided clear, step-by-step guidance that resolved my issue swiftly. What impressed me the most was their genuine willingness to help and ensure my satisfaction. In fact, after numerous emails back-and-forth, they called me directly to resolve the issue - ON A SATURDAY MORNING!!! They followed up to make sure everything was running smoothly and even offered additional tips to enhance my experience. The professionalism and dedication of the support staff exceeded my expectations, turning a potentially frustrating situation into a positive one. I highly recommend this company for its exceptional customer service, which truly goes WAY above and beyond to take care of its customers.
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Gina · 1 review · Experienced 2024-06-26 ·
★★★★★
I made an anniversary book for my husband
I made an anniversary book for my husband. It was our 20th year so I put together pictures from our wedding until now.
However, I have very little technical ability but the process was easy and user friendly.
The best part was, if I got stuck or had a question, I spoke directly to the owner of the company. She helped me so much and it was refreshing to talk to a real person who truly cares.
The book turned out really well and I am so grateful that the process was easy and fun.
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Tom Mc · 1 review · Experienced 2024-06-12 ·
★★★★★
This is the best
This is the best! It’s not only a wonderful product which will surprise all recipients, you get all the help you need from a very friendly staff and owners. Easy to do even for non tech people like me. Will definitely be doing again and surprising more people!
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Jill · 3 reviews · Experienced 2024-06-24 ·
★★★★★
Very attentive staff
Very attentive staff, assisted me to find and track my package, kept checking in to see that I received it. This is the second book I ordered, what an excellent gift idea for those that have everything! Very creative
I made a video for my mom's 70th birthday and I am so happy we went with Heirloom motion book! The quality of the package was great and the communication with the team/owner was fantastic. Our first copy arrived damaged and they were so wonderful about making sure they got us another version before my moms birthday. Quality work and quality people make the world of difference. So thank you for everything and I would recommend them and this product to anyone. My mom has watched the video over and over again. Even my whole family was so impressed by it. Thanks so much!
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Steve MacCallum · 1 review · Experienced 2024-06-20 ·
★★★★★
Daughters high school graduation
My daughters high school graduation is coming up and I wanted to make her a keepsake. I came across Heirloom after Googling and checked their site and found that it was exactly what I wanted to do, a video message in a book. Everything looked very straight forward so I looked at some reviews and decided to go ahead. I did have a question that wasn't in their FAQ so I called the 800# but wasn't able to speak with anyone. Shortly after Randee called and left me a voicemail saying she saw that I called and said to email or call back and we could schedule a call, I was impressed with the level of response calling me back as I had not left a message. I did not need that call as I figured out what I wanted to know. I recorded my video on my cell phone, uploaded it using their detailed instructions and link in the email that was generated at order, I uploaded a front cover picture and a back cover picture for the book, chose my shipping and that was it. I bought the 10 minute video package and still had 3 minutes left of time. A day after submitting I reached out to Randee and asked if I could add another video to the end that was less than the remaining time, she got back right away and said it wasn't a problem and I sent her the video to add on. I was able to preview the project online with the links they sent in order to proof it before production. The next hurdle was shipping, I thought of this idea a little late so I did pay for a more expidited shipping, even still I really didn't think it would get here on time (would have been my fault if it didnt as I did this very close to the event date) as I did custom covers and they take a little more time for printing. I asked Randee about the shipping time frame and she said it does show that they can get it to me on time however there is a holiday (June 19) in there. It was shipped on Thursday from the US and delivered to me the NEXT day in Canada, getting it to me 2 business days earlier than I needed it. The book is FANTASTIC, the covers are beautiful with the pictures, excellent print job or how ever they transfer them and the videos are excellent on a nice clear screen with the additional video I sent being added on seemlessly after the first. The book has charging capability (came with cable usb to c I believe) volume controls etc....All I can say is Randee and her team are doing excellent work from communication to product to shipping and helping along the way, OUTSTANDING! Thanks Randee, I am very excited to give this to my daughter!
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Marie Fatter · 5 reviews · Experienced 2024-06-20 ·
★★★★★
I bought this Heirloom Book for our daughter's wedding anniversary
I bought this Heirloom Book for our daughter's third wedding anniversary, and wanted to add their wedding video to it. The cover of the book is perfect for the theme! Starting out was easy enough, but somehow I couldn't get the project to finalize. I was able to contact customer support, and they responded very quickly with more instruction. Tried again, but still wouldn't finalize for me. I was able to speak with customer support (thank you, Randee!) and she walked me through the whole process step by step, confirming all my steps with me along the way. Turns out there was one small thing I skipped in the process. The 17 minute video was transferred successfully! Even though I had seen the video numerous times before, seeing it in the setting of this Heirloom Book made me cry all over again! Such a beautiful and thoughtful product! The book is an impressive and well thought out piece, with control buttons on the side (volume, pause, etc.) If you are thinking about getting one of these, and are hesitant, don't be! Go ahead and get it with confidence that support will be there for you!
I can't wait to get another one and use it for other life's special events!
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Laura Goldstein · 2 reviews · Experienced 2024-06-16 ·
★★★★★
Ordered a book for Father's Day
Ordered a book for Father's Day. The whole process was seamless. I'm not tech savvy and I found it very easy to add pictures and videos. The customer service was great. They were very responsive when I had an issue with my video and were able to fix the problem quickly. I loved that you can add background music. I was able to add an original song my husband played. He loved the book and it is something we will treasure forever!
