Heirloom Video Books (sendheirloom.com) has a 5.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 28 of them were added in the last 12 months. Last updated 2026-08-10.
Ordered a video book for Father's day and was so happy with the entire experience of ordering the book. The video upload process was very simple and loved the feature of adding our own background music. And with only 3 days left before Father's day, Randee was so helpful and patient in explaining the available options to get the book on time. And the book did arrive on time, and it was so beautiful. Was so precious to see the smile on my husband's face! Thank you for creative a lifetime memory :)
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Diana · 1 review · Experienced 2024-06-14 ·
★★★★★
Wonderful product, experience and customer service
I had a wonderful experience ordering the Heirloom video book. It was easy to work on it adding videos, pictures and music. Randee and all the people from this company were exceptional and they went above and beyond to make sure that everything was perfect and on time; they exceeded my expectations.
What a beautiful way to remember any events in our lives! I will definitely use this company again and warmly recommend it to my friends and family.
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Lori · 2 reviews · Experienced 2024-06-12 ·
★★★★★
Best new product around
This is one of the best products I have ever bought. My daughter wanted a way to watch her dance recital videos and I found this through a Google search. It is just awesome! So many way to use it! Will definitely buy more.
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Jackie D · 1 review · Experienced 2024-06-06 ·
★★★★★
Randle at Send Heirloom was so helpful…
Randle at Send Heirloom was so helpful when I was having an issue uploading my song. She walked me through the process stop by step and made sure I was fully satisfied with the product. I can’t wait to get my book in the mail!
very responsible, respond quickly and agreed to correct some details in the book. I will definitely come back to Sendhairloom!!!!Thanks !!!
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Kelly · 1 review · Experienced 2024-06-04 ·
★★★★★
Absolutely top-notch customer service
Absolutely top-notch customer service! I had an issue with my order and received an email from customer service within hours. They were very helpful and worked with me to correct the order. (Which was an ordering error on my part)
If you are thinking of ordering a video book, I would highly recommend Heirloom.
This company is absolutely amazing. I found them online and when I saw they had a promo code for Father's Day I decided to give them a shot and order my husband a gift. Their site made it so easy to create such a meaningful gift and I love that it ships with all the images loaded and ready to go. After I checked out I realized I had forgotten to enter the promo code so I reached out to their customer service to see if anything could be done. Randee was so wonderful! She reached out immediately and credited me back the amount that would have been saved using the coupon code no questions asked! Best customer service and I will recommend them to anyone needing a thoughtful gift idea in the future.
We are so excited to give this to our Mom! She is going to love it! Randee was so helpful and great to work with. He made the process so smooth. Thank you Heirloom, this will be a treasured memory!
I would absolutely recommend Sendheirloom. The product works great. Recently my mother received this product as a gift from her grandchildren, but misplaced the charging cable. I emailed them simply for the information on the type of cable they used, so I could replace it. Instead they emailed me back immediately offering to replace it for free. Within a week they had sent me 2 free charging cables, and my mom was able to rewatch her memories on the device.
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Amy · 1 review · Experienced 2024-04-22 ·
★★★★★
I recently purchased a heirloom video…
I recently purchased a heirloom video books as a farewell gift for my friend moving aboard and I couldn’t be more impressed with both the product and service. The video book was beautifully crafted and the ability to include video clips made of an unforgettable gift. My friend was speechless and deeply touched by the personalized videos.
What truly sets Heirloom apart is their outstanding customer service. After my son accidentally smudged a note, I reached out to see if they can send a replacement. Randee responded promptly and sent a new note, ensuring that the gift was perfect.
I highly recommend heirloom video for anyone looking for a unique and heartfelt gift. The quality of the memory book and exceptional customer service have earned them a loyal customer in me.
I am so impressed with this product and the company! I ordered the heirloom book for my daughter-in-law’s first Mother’s Day gift. I’m 67 yrs old and only somewhat computer literate, but thought I knew enough to manage this project. It would have helped if a read the directions first! I called the toll free number for help and was pleasantly surprised when one of the owners answered my call! How impressive is that??? We had a very nice conversation and she was absolutely wonderful and so patient ! This is an awesome product and a great gift idea. My daughter-in-law loved this gift and I plan on purchasing more of these books to give as gifts. What a creative concept! This is a small family business that focuses on customer service and satisfaction. I was extremely satisfied and impressed with the product and company! Thank you Randee!
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Ivie Itua · 2 reviews · Experienced 2024-05-11 ·
★★★★★
Great experience
I ordered a video book for my mom for Mother’s Day. The ordering process was pretty easy and loading the content instructions were easy to understand. Randee was super helpful every time I call for customer support and even offered something special to do for mom. My mom loved it and her eyes got watery, she’s rarely shows emotion so I know it worked.
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Marshall B · 1 review · Experienced 2024-05-09 ·
★★★★★
AMAZING!!!!!
I was hesitant to try to put a video book together but the simplicity of the website and AMAZING customer service made this process very easy. I cannot stress how helpful they were in working me through step by step and the finished product was priceless!! I would recommend Heirloom to anyone, amazing product and company!
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Harold Watson · 1 review · Experienced 2024-05-03 ·
★★★★★
The product was exactly as described…
The product was exactly as described which was a huge relief. The communication with the seller was fast and honest. I inquired about the time to delivery as I had a dead line and they made sure I received the package with plenty of days to spare.
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Jean DIMaria · 1 review · Experienced 2024-05-06 ·
★★★★★
I emailed company and got a call…
I emailed company and got a call immediately. Customer rep walked me thru my issue and then went above and beyond to explain different features about the video book
It was a pleasure to work with Randee, who provided me the best assistance I’ve ever gotten online. The time, effort, patience, and attention to detail I received was amazing. I really out Randee to work by adding extra photos, struggling with downloading a new song, achieving specific requests, and all the annoying questions possible. Randee has the patience, manners, and knowledge of how customer service should be. The video book will be a special gift for my beautiful mother, and I have the Heirloom team to thank for that. I would definitely purchase from them again as a returning happy customer.
I ordered these books for my children. I am a senior and was so confused with the process and a wonderful women called almost immediately after my email and walked me thru the process. The customer service was exceptional! I would recommend this product and the small business hands down. Thank you
I bought this off of GMA for a friends daughter baby shower
I bought this off of GMA for a friends daughter who is having a baby boy 7-24..I was not sure how this whole thing worked and wanted the book sent to me for the baby shower so ended up calling Heirloom and spoke with Randee who's family started all this and went thru everything with me how to get the book sent to me and how the parents once they get it can call them to get the pics loaded if they need to. She was very nice and i put a cute note on the inside of the book. It is a very differant idea instead of the usual gifts..Very happy with my purchase and looking forward to seeing the new parents record there pics.
Debbie
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Alanna · 1 review · Experienced 2024-04-22 ·
★★★★★
Best purchase I’ve ever made
The purchase process was simple and easy, shipping had a hiccup but the company responded well and quickly to correct the issue. When the product arrived I was blown away, yes you get to see a preview of your product when you’re making it but it doesn’t come close to actually opening that box and seeing your book. And bonus points… it comes with a charging cord! I used this as a memory for my mom of the last dance she had with my dad before he passed away. She has no idea I have the recording and I cannot wait to give it her. When creating your order you are able to mute the video audio and upload another song as well. I was able to upload their wedding song so she could always have a wedding dance with my dad. Thank you heirloom for delivering such a beautiful gift to my doorstep.
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Carol · 1 review · Experienced 2024-04-24 ·
★★★★★
Absolutely the BEST Customer Support
I had purchased a book for my grandson’s first year taking lots of time with my selection of photos. Once I was happy with all my pictures I submitted the book for processing. As soon as had hit the submit button I remembered that I did not add a back ground song. I was disappointed that I missed this special feature to make my book that much more special.
I received an email from Randee confirming my order and the length of the book as well as asking if I would like to add some background music.
So not only did Randee offer this option after I submitted the book she helped me through the process of selecting just the right music until I was happy.
Thank you Randee for the most awesome customer experience. I will be coming back for more books in the future.
