Sendwave

Great service

Great service, best price Great time to deliver

Comment on Money Transaction

The company has been Transacting money to Kenya for me and family. The company has been amazing , by doing an excellent job. Your services are prompt and efficient.

the best money transfer app ever

⭐⭐⭐⭐ I love this company! It’s so easy to send money and the process is super fast. They don’t ask for a ton of personal information, and unlike other companies, they don’t randomly block your account. Customer experience has been smooth every time. I highly, highly, HIGHLY recommend Sendwave — they are the best!

This is my primary and only means of…

This is my primary and only means of exchange, sending money to my family and friends. I have never had an issue to doubt it's effectiveness. And when there is an issue or problem I am notified before and after the issue is addressed. My only problem is the surprised fee when I use MTN. It was not like that before.

It is an excellent service

It is an excellent service. No complaints every thing goes smoothly. I couldn’t ask for a better service. Sendwave service is greatly appreciated. Thanks

The way I was served there and then the…

The way I was served there and then the help I was sending money for was solved with in minutes!

Been using sendwave for years and it's…

Been using sendwave for years and it's been great 👍

Reliable app for sending money home

Poor Customer Service

I had an extremely frustrating experience with Sendwave. Sendwave was experiencing technical difficulties, and I initially received a message indicating that transfers were affected. I later received another message stating that the issue had been resolved and that I could send money again. Based on that communication, I initiated a transfer. The money was deducted from my bank account, but the following day I received an email stating that the transaction had been canceled. I contacted customer service because I wanted to understand why a transaction was canceled after Sendwave had told customers that its technical issue was resolved. Instead of simply answering my question, the representative repeatedly gave me scripted explanations about authorization and holds that did not address what I was asking. Eventually, he acknowledged that the transaction had been canceled because of a technical issue on Sendwave’s end. What made the experience even worse was the complete lack of accountability or empathy. If a company’s technical issue causes a customer’s transaction to be canceled while their money is still being held, the appropriate response is to acknowledge the problem, apologize, explain what happened, and clearly tell the customer when or how the funds will be released. Instead, I was told to contact my bank to deal with a problem that originated with Sendwave. The representative was dismissive throughout the conversation and ultimately hung up on me. This was an unacceptable customer service experience. I trusted Sendwave with my money based on its own notification that the technical problem had been resolved. I should not have had to spend my time contacting my bank and chasing down my funds because Sendwave’s system was still experiencing problems. Sendwave needs to improve both how it communicates technical issues to customers and how its customer service representatives handle situations involving customers’ money.

How easy the transfer got done

I like the rate so great thx 😊

I have lost my money and it was never…

I have lost my money and it was never remembered

It’s faster and easier to send money to…

It’s faster and easier to send money to your family and love one. Very protective too.

Poor customer service

I sent money to Kenya on the 31st of…

I sent money to Kenya on the 31st of July. Today is the 6th. After two day of the recipient not getting the money I decided to cancel so that I can send the money again. Send wave just kept promising to look into the matter, blaming a third party. Till is they keep promising to help. You chat online with a bot and when you get an agent they just lie. Right now an agent just unceremoniously ended a live chat. This isn’t the company I have known for almost 10 years. This is so frustrating.

Sound and reliable and customer service good

Very good service - UK banks struggle with the systems but preserved and complaints team at Sendwave assisted greatly- now settled down and transfers work well sending to my Wave account or payments- Thank you Sendwave - I continue to use you and friends have also found you effective from Italy

Fast delivery but I think the exchange…

Fast delivery but I think the exchange rate sometimes are really low compared to others

Very reliable 👏

Easy to use and fast

Hey 👋🏼 guys if anyone have family or…

Hey 👋🏼 guys if anyone have family or loved ones in Africa I recommend you this app is fast and reliable and also they always have the exchange rate higher . No commissions I repeat no commission fees