Good customer support.
Had my issue resolve in no time.
Reply from ShadowPay2024-08-30
Hello! Thanks for your feedback! We are happy that you were satisfied
About ShadowPay
Data updated- Website
- shadowpay.com
- Category
- Events & Entertainment
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 70 reviews
- Replies to negative
- 97% (133/137)
Do you own ShadowPay? Claim this profile for free and start replying to reviews.
About this business
Welcome to ShadowPay, your premier destination for peer-to-peer (P2P) trading of CS2, Dota 2, and Rust skins. Founded in January 2019. We are powered by an innovative spirit and the relentless pursuit of providing a secure, efficient, and user-friendly trading environment.Gear Up, Game On: Jump into the heart of the action with ShadowPay, where trading CS2, Dota 2, and Rust skins isn't just easy—it's an epic adventure. Get ready to revolutionize your gaming swag!Trust Your Trade: With over a million warriors and countless victorious trades, ShadowPay stands as the undisputed champion of safe and transparent trading. Here, every deal is a seal of trust.Effortless Victory: With our sleek tech—think ninja-like Chrome extension and app—trading becomes part of your victory dance. Snag the best deals with instant trades and analytics that would make any strategist proud.Loot More, Spend Less: Why spill more coins than you have to? Our lean 5% fee means you keep the lion’s share of your loot. More treasure, more triumph!Join the Elite Squad: Step into a realm where traders thrive, grow, and conquer. ShadowPay isn't just a marketplace; it's where legends come to play.Unleash Your Inner Trader: Whether you're a battle-hardened trader or a fresh recruit, we’ve got your back with all the gear you need to dominate the trading arena. Trade with might, trade with insight.Conquer the Marketplace with ShadowPay: Prepare for glory in the ultimate trading expedition. ShadowPay is your gateway to a world brimming with rich trades and unrivaled opportunities. Enlist today and unlock the treasure trove of trading.
Written by the business, not verified by us.Is ShadowPay legit?
ShadowPay (shadowpay.com) has a 3.5 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 30% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the platform very useful for trading gaming items smoothly, noting that the website design and Gift Card options make browsing straightforward. People also appreciate the quick assistance provided by the team and the low transaction fees available for active users. Some reviewers were not happy with deposit errors and unexpected extra fees experienced during financial transactions. Others mentioned ongoing difficulties regarding cryptocurrency withdrawals and frustrating account verification steps required after adding funds. A few consumers additionally experienced issues with item delivery times and unexpected pricing changes.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent Customer Service
They are polite and help you through the whole process about your issue. Haven't experience any problems and I really appreciate the staff.
Reply from ShadowPay2024-08-29
Hello! Thanks for your feedback! We are happy that you were satisfied
No secure !
No secure !! Believe me dont't do anythink with us there never refound you still money
Reply from ShadowPay2024-08-20
Hello! We have described to you in detail in the ticket, and provided all confirmations from our side, that you sent the items not to us. Therefore, we cannot refund you for items that we did not receive. We also draw your attention to the fact that we have offered you several times to call via Google Meet so that we can explain everything again and provide all the details of this situation
banned
I was banned without a reason. I was using Shadow Pay to sell and buy skins or cases but all of a sudden I got banned. I didn´t even do something wrong, I didn´t get a warning and I got no explanation. Also I lost all my money, I must admit I didn´t have much, but was ready to put more. Update: I´m no longer banned. So I have been banned for a day?
Reply from ShadowPay2024-08-19
Hello! Could you please contact our support or leave your contact email here Waiting for your reply UPD: Please leave your contact email or you can contact our support team so we can find out what the reason was. We will always be happy to help you
Hello
Hello! Someone tried to scam me yesterday using your Page. Can you help me?
Reply from ShadowPay2024-08-19
Hello! Could you please contact our support or leave your contact email here Waiting for your reply UPD: We have contacted you via the email you provided, please check it
card got blocked
i tried to buy some rust skins for 270$ but my card got blocked from using that site because it was on some blacklist for shady sites and since the site already had my credit card info i had to get a new card
Reply from ShadowPay2024-08-15
Hello! We are so sorry that you encountered such a problem. Could you please provide your contact email or create a ticket so we can investigate the issue? UPD: Unfortunately, you did not provide contact information
Scam Site!!
Scam Site!! I wanted to buy a knife, I followed all the instructions to deposit and sent $100, so far I haven't received the money in my account and I haven't received the knife either.
Reply from ShadowPay2024-08-05
Hello! We apologize for the problem you experienced. Probably some problems on the provider side. Please leave your contact email here or contact our support agents https://support.shadowpay.com/en. Waiting for your reply UPD: We found your ticket. Our agent answered you almost immediately and requested a TXID of your transaction, but you still did not answer. Also, we see that you successfully received your funds
Websocket
I don’t know how to use websocket so I asked support for help. Support quickly help me. Then I found out that their websocket is returning significantly lower prices compare with their prices displayed on the website. So I reported it to the support. Honestly I didn’t expect they will fix it, but I was pleasantly surprised they actually after 3 days fixed it.
Reply from ShadowPay2024-07-30
Hello! Thanks for your feedback! We are happy that you were satisfied
Scam site
I had a terrible experience with this site. I was trying to buy some stickers and was randomly IP banned.
Reply from ShadowPay2024-07-30
Hello! Please accept our sincere apologies for the inconvenience. Most likely you've received an IP-ban for exceeding the limit of requests per second to ShadowPay. Our support team has already provided you with a fulfilling answer in the ticket and lifted all restrictions. Could you please confirm if the issue has been resolved? If it has, we would greatly appreciate it if you could consider updating the negative feedback you left. Your feedback is invaluable to us, and we strive to use it to continually improve our services. Thank you!
IP BANNED FOR BUYING SKINS 😂
Wow i was buying skins without problem and than boom ip ban. Very nice shadowpay you let me deposit money but when i try to buy something you give me this amazing suprise. Now i will have to spend hours trying to resolve this without any compensation thank you very much shadowpay.
Reply from ShadowPay2024-07-24
Hello! We apologize for the inconvenience. Most likely you received a ban for exceeding the limit of requests per second to ShadowPay. Leave your email or contact our support agents https://support.shadowpay.com/en so that we can remove the ban UPD: Unfortunately, you did not provide contact information
Objections
1. instacashout Is the fastest what i know, but i dont like the daily limit of 1k USD because we sell so much. 2. The most issue what i can see is when i trade cs2 skins there Is no other information of buyers than a shortcut of his name and picture.... Sometimes both doesnt even match. For my safety and having control of the trade proces i would like to see other buyer info (Steam id, steam leavel and years of his steam) Like it is on others selling sites. This Is the main issue in my eyes. But overall its ok to use UPDATE: 1. My withdraw balance is increased 2. Got an email, they will fix it asap. Thanks for the fast response of support team :)
Reply from ShadowPay2024-07-18
Hello! 1) To increase the limit you need to contact our technical support agents 2) We do not provide SteamID for security reasons, but the nickname, avatar, level and registration date must match, could you send screenshots for investigation? UPD: Thanks for your feedback! We are happy that you were satisfied
Customer Support's really very intereted
Reply from ShadowPay2024-07-13
Hello! Thanks for your feedback! We are happy that you were satisfied
Helpful customer support!
Im reviewing the customer support , They are very helpful , instructing you thorough every problem. I can not trade yet on the site but i will look forward to trying it.
Reply from ShadowPay2024-07-09
Hello! Thanks for your feedback! We are happy that you were satisfied
SCAM
I deposited $10 to buy some skins in rust, when I go to buy them it tells me that I need to enter my steam trade url, I enter it and it tells me that it is outdated, even though I restarted it and also no one answers the support(UPDATE)I have been banned from the website for no reason Request #38449 is my ticket read it
Reply from ShadowPay2024-07-06
Hello! Most likely you contacted us outside of business hours. This error indicates that trade restrictions have been imposed on your Steam account. For more detailed information, contact our support or leave your email here UPD: Could you please provide a ticket number? UPD2: Our support agents have already answered you, unfortunately, our risk department has decided not to unblock your account. To get your money back you should request a chargeback from your bank
Money didnt arrive
Website is very user friendly and nice. But my money didnt arrive after one day and im scared that i might lose it. I know the website withdawals are long. If the money arrives ill give 5 stars.
Reply from ShadowPay2024-07-05
Hello! We are very sorry that you encountered such a problem! Usually withdrawals to cards instantly Kindly ask you to contact our support agents or leave your contact email here
Good marketplace
good volume good prices good interface
Reply from ShadowPay2024-07-05
Hello! Thanks for your feedback! We are happy that you were satisfied
i get banned on ip for nothing
i get banned on ip for nothing. I can't understand why because i just wanted to trade some items. For real?? UPD: No, i can't reach the page, tell me that i am banned
Reply from ShadowPay2024-06-27
Hello! We are so sorry that you encountered such a problem. Could you please provide your contact email here or create a ticket on our support? UPD: Are you able to open this page? https://support.shadowpay.com/en UPD2: Kindly ask you to send a message to this email: [email protected]
Just great !
Reply from ShadowPay2024-06-23
Hello! Thanks for your feedback! We are happy that you were satisfied
I tried to fill my account and the site…
I tried to fill my account and the site just crashges
Reply from ShadowPay2024-05-14
Hello! We are very sorry that you encountered such a problem. Please contact us so we can help resolve the issue. UPD: Unfortunately, you did not provide contact information for communication.
scammed me for $90
scammed me for $90. user didn't deliver the skins but i got charged. Do not use this site edit: I did not provide the wrong contact information edit2: I still haven't got the item or my money back over a month later. avoid this site
Reply from ShadowPay2024-05-06
Hello! We are very sorry that you encountered such a problem! Please leave your email for contact or contact our support UPD: Unfortunately, you have provided the wrong contact information UPD2: We apologise for the misunderstanding! However, our team has explained that you traded on ShadowPay and you was charged on the ShadowPay website. We are not responsible for other marketplaces, we recommend to contact their support
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